We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,417 reviews.
Excellent service, great communications regarding collection and delivery. Competitive price - will definitely use again.
27/09/20 by Customer
My parcel has,bt arrived at it destination
27/09/20 by James Mawdsley
You getting there
27/09/20 by Yousouph Abiodun
There are insufficient characters for the recipient’s email address.
27/09/20 by Customer
Fantastic service
27/09/20 by Cornish Coastal Collections
Excellent service and very prompt. I cannot sing their praises enough.
27/09/20 by Customer Roger
Value for money and easy to track your package
27/09/20 by James F
Excellent service and very reasonable rates. Thankyou.
27/09/20 by Customer
All straight forward.
27/09/20 by Customer
Excellent prices
27/09/20 by Customer
Easy to access , simple to follow and cost saving , will definitely use again .
27/09/20 by Mike Kilcoyne
Delivered on time and in good condition - was worried as my parcel contained a mirror and yet it was delivered to Denmark with no problems.
27/09/20 by Ann Carey
Recommended!
27/09/20 by Mark H
Highly recommend it not only for their amazing price but service too. Got my extra luggage box delivered from UK to Korea for 1/4 the cost and that too in 4 working day. Amazing
27/09/20 by Jan
Easy to book on line with several options. Saves quite a lot compared to going direct to Parcel Force
26/09/20 by Albert
Easy to use and good value
26/09/20 by Trevor Pratt
Parcel Monkey provided a good and quick service. Unfortunately the courier service selected was not so great as they took over a day to collect the parcel from the drop off point and then their tracing service was poor (kept saying the parcel had gone to Heathrow and then that it was back at the depot. Parcel got there eventually
26/09/20 by Carol
I have found Parcel Monkey to be an excellent service. Making a booking is simple, the paperwork is straightforward, collection is as indicated and delivery is as expected. All round I am very pleased with this company and I will use them again.
26/09/20 by Sharon Booth
As expected collection and delivery.
26/09/20 by Farzana
Straightforward booking process, with collection and delivery smooth and simple - no complaints whatsoever.
26/09/20 by Alan
Took more time than expected but everything ok! Thanks
26/09/20 by Yessica
Parcel Monkey are very easy to use, highly recommended
26/09/20 by Sean
Been using PM for the last 4 years now and I can say they havent set a foot wrong. Whenever theres been any issues, (very rare) their customer service reps have provided extremely fast and efficient responses and always resolved my problems within days. Great all round service and would recommend to anyone looking for reasonably prices quotations for shipping parcels abroad.
26/09/20 by Nathan Lobban
Very quick and easy!
26/09/20 by Costumer M
Amazing service ???? Well done !!!
26/09/20 by Neli Koromilas
No problems, did exactly as they said they would, on time and good price.
26/09/20 by ARTHUR EDWARDS
Great prompt service and very good value
26/09/20 by Caroline
Easy instructions. Accurate pickup. Safe delivery.
26/09/20 by Simon Wake
Everything was excellent.
26/09/20 by Customer
Fantastic service
25/09/20 by Karen k
good quick and economic
25/09/20 by Mike Fitzgerald
This is always my first port of call for sending parcels - ebay etc. You get a good choice and I usually opt for a service that collects from my home - covid proofing. The site is very clear and easy to operate.
25/09/20 by Glendon Ben Franklin
Fast,quick and early
25/09/20 by D B JONES
Good service
25/09/20 by KEN
Can someone please contact me I shipped 3 cases to Caymen and they have been delayed. They weigh at most 75kg I weighed as 65kg and now I’m told they are charging for 175kg. I think they scanned the 3 cases complete weight 3 times. Please can you contact me urgently as this is clearly not correct and cases have been delayed. My family are stranded in Caymen without their belongings. I’m worried. I am unable to access a phone number or access an email address for assistance. I will update my review as things progress. Wendy Dutta.
25/09/20 by Wendy
Really great service. Easy to book, very efficient pick up and speedy delivery. Will definitely be using again
25/09/20 by Michelle Tobin
From England to Canada, this was the easiest, most strait forward and cheapest (BY FAR) of any parcel I have sent.
My Post Office to the destination address took 4 days!!
Fantastic. Thankyou very much from one very grateful pensioner.
25/09/20 by Joy
The person picked it up where it had been left. The process is straightforward with printing the labels and they are extremely reliable.
25/09/20 by Stephen Folan
Very bad service. We booked a parcel to be collected on the same day Thursday 24 September for next day delivery, for which we paid a premium price of £31.97. It was arranged to be collected by Dpd. It was not collected and it was only by calling Dpd that we found out it had not been booked. We asked parcel Monkey helpline, and they said they will get back to us. This did not happen, and we called Dpd on Friday 25 Sept again, and they had not been instructed again! Parcelmonkey helpline chat only offered to rebook it for Monday 28th September!!! We asked for cancellation, and they said the refund will take 3-5 working days - not acceptable as they take their payment immediately. This is a very bad service and we shall not be using them again!
25/09/20 by Leather Jacket Company
used Parcelmonkey to find the cheapest way to send an important parcel with maximum confidence that it would arrive safely. I have had bad experiences with some companies (the very cheap ones) and steer clear of them.
25/09/20 by Ian Vincent
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
