We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Always perfect.
12/10/20 by Marco Monni
Parcel stuck in a warehouse somewhere. Delivery already two weeks late. Zero communication from Parcel Monkey to let me know or even let me know why. Parcel Monkey no help at all. Im not allowed to contact the courier company directly. Stuck in a twilight world of nothing happening. Awful, awful service. Zero confidence in anything getting delivered anywhere.
12/10/20 by Mike Conway
Brilliant. Prompt pick up and delivery. Really competitive prices
12/10/20 by Sophie
Never would i recommend Parcel Monkey. Their communication has been abysmal at best and it is impossible to deal with. It has been 7-8 weeks since i posted my parcel and each time I try to chase what is happening they have said they are still waiting for DPD to give them an update. The recipient has had messages saying that they need to pay $150 to have the parcel cleaned despite it been cloth nappies that have been shipped. It is impossible to speak to anyone as they claim they do not have phones, the emails are contradictory and give you a different story every time you get in touch. Jessica (Manager) is useless, as are all the staff. I have asked numerous times about putting in a claim and they still wont assist me. I have gotten Watchdog involved, their twitter feed makes for interesting reading too. Absolute shambles of a company. I feel I would have gotten more sense out of a monkey actually dealing with my parcel. DO NOT USE, YOU WILL NOT SAVE MONEY ON YOUR COURIER CHARGES. GO DIRECT. NOT ENOUGH ADJECTIVES TO DESCRIBE HOW AWFUL THIS COMPANY IS.
12/10/20 by Cher Brain
Always a professional service
12/10/20 by ANDREW
I have used Parcel Monkey several times before and always found them much less expensive than going direct to parcel force and it has worked well. This time I used them to send a returned purchase item to Germany and once again the pricing was very good. I thought the whole deal was under control of Parcel Force and when the tracking came to a halt at the couriers depot one stop short of "out for delivery" I left it a couple of days and put in a query via the Parcel Force tracking web page. They took over 24 hours to come back and say I had to go through Parcel Monkey. They did respond quickly asked for some information like a description of package and contents and came back next day to say it had been delivered and the seller has accepted that and refunded me. It appears to me they use different couriers for separate legs of the journey and in my case there was a breakdown in updating the tracking. I did not learn my parcel was delivered until over a week after. You might want to bear this in mind if accurate tracking is essential. The actual delivery time was very good but I cannot give 5 stars this time.
12/10/20 by Jonathan Dodd
Im really sorry to do this, but I have to be honest, Im not very impressed. I run a fairly big business and have had to use Parcel Monkey as a stop gap for something. Over my past 3 orders with them, Ive had one box lost completely with over £600 worth of stock in it, then the next 2 orders have been part shipped each time. No wonder things get lost. Im afraid I wont be using them again in the future.
12/10/20 by Charlotte Thompson
Parcel lost. Unhelpful
12/10/20 by Guy Bradley
I had ordered a full size wheelchair but by the time it arrived I realized I would not be able to ever use it so I arraigned with Amazon to return it.
I contacted Parcel Monkey and it was so easy to do I couldnt believe it. They came the next day to pick it up and I had confirmation the day after of the return and my refund for the chair and the return costs the same day. THAT is the way to run a business!!
12/10/20 by Polly Davies
Excellent service!
12/10/20 by Customer
Have used on several occasions in the last few months. Very pleased with the service and the quotes recieved.
12/10/20 by Samantha McKendrick
Excellent service that I never knew existed. Brilliant!
12/10/20 by Byron Trent
Easy and reliable I dont go any where else and always the cheapest
12/10/20 by Mr peter wright
;-))))))))))
12/10/20 by michaelstancliffe
Monkey parcel service is very good pick and drop on time highly recommended ????
12/10/20 by Mohammed raza
Collected and delivered as booked.
12/10/20 by SHS
Delivered as expected safely and perfect on time. only thing is update on the tracker was too slow to know where it is.
12/10/20 by Vinay
Very difficult to get customer service. Impossible to know what time your parcel will be picked up. You literally have to stay home all day until the pic up driver comes. Will not use again.
11/10/20 by Teodora-Mariana Groza
Great service.
11/10/20 by Rosemary
superb service!
11/10/20 by Customer
Great service at a great price 10/10
11/10/20 by Nick Ody
Parcel was sent on time and with utmost care.
11/10/20 by Customer
Perfekt! Danke!????
11/10/20 by John
Postage was cheap, easy and quick to buy. Thats really all anyone needs!
11/10/20 by Andy S.
Everything went well. Only problem was that delivery driver didnt wait long enough for my son to get to the doir6.
11/10/20 by Customer
Got the parcel within 48 hours! Was a bit bashed up but they taped it up so all good.
11/10/20 by Alison Gilmour
Parcel still not there
11/10/20 by Joao Major
Dont bother booking an overnight delivery with these. Booked on a Sunday for a Tuesday collection for Wednesday delivery, parcel was not collected until Wednesday and wasnt delivered until the Friday. When you contact them for a refund for breach of contract, they turn round and tell you next day actually means within the next 5 working days. Monkey is probably the correct term for this company. Dont bother with this middleman go direct to TNT, FedEx or UPS
11/10/20 by carl porter
easy to arrange and swift pick up great service
11/10/20 by andrewe
Smooth efficient process. Thank you
11/10/20 by Amina Malik Gallery
Let down by courier, delivered 24 hours later than paid for.
11/10/20 by KAT SYKES
Sent parcel from UK to NZ. Parcel picked up on a Wednesday and delivered on the following Tuesday. First time I’ve sent anything to New Zealand and was quite impressed how quick it was considering COVID still messing with shipping times.
11/10/20 by Andy
Parcel arrived in 6 days to Qatar from UK, have used them all over Lockdown for essentials and they have been brilliant. Thank you Parcel Monkey
11/10/20 by Customer
Great service for sending a parcel. Gives you all the options available to you at the best price. I will definitely be using them for all my future parcel sending needs.
11/10/20 by Steve
easy and simple to use
11/10/20 by Mr Keith Hutt
Terrible company avoid at all costs. I was quoted £21 to send a parcel to Spain but after I had paid and dispatched it 4 days later parcel monkey messaged me saying they wanted an additional £240 to send it. I obviously refused and they are now returning the parcel but have charged me £16 to return it. They should have returned the parcel free of charge and refunded me for failing the original delivery. Absolute bunch of monkeys avoid at all costs. I never leave reviews but these muppets deserve one. I have resent the parcel to Spain with a different courier for £20 no issues by the way. AVOID
11/10/20 by S Singh
As usual an effective, efficient and easy service to use. Not the cheapest but I have found it to be the most reliable and dependable
10/10/20 by Sandra Richardson
Didn’t find the site easy to use but got there in the end. Otherwise very pleased with delivery.
10/10/20 by Mike Gibbons
Parcel arrived safely & on time
10/10/20 by Customer
Parcel getting damaged need more care while handling
10/10/20 by Mr M
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