We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,417 reviews.
Great service, we were told it would take 3-4 days, London to Almeria. It took just under 3, very impressed with the price and the service. We will certainly use your service again.
02/10/20 by ALAN PRICE
Just too easy !
02/10/20 by Lee MCINNES
Much better than I expected. Delivery went very smoothly, They picked up on the day they said and delivered the day the said. Emails were received to full track the progress and the item was in perfect condition.
Im always wary of cheap companies as the delivery can end up chucked over a wall or in the bin etc. However Parcel Monkey are very professional and used DHL to deliver the goods rather than a Mickey Mouse company.
I didn’t want to use them to be honest, but my father was insistent. And to be honest it saved me at least £10 going via Parcel Monkey.
Im stunned! I have to recommend them Top Marks! 5 Stars etc
01/10/20 by Lord Starr-Mees
Payment process easy, Parcel not collected by courier, so not yet received.
01/10/20 by Mr RJ M
The price and service were very good. The tracking system worked well and the courier was on time and very efficient. The parcel was delivered on time and in good condition. I am happy to use Parcel Monkey UK again
01/10/20 by Customer
Excellent service once again... amazing
01/10/20 by Customer
Great service. Quick and easy to use. Really helpful tracking system and reasonable price
01/10/20 by Claire
Great service and easy to use
01/10/20 by Mrs Michelle Howe
Excellent service, collection and next day delivery, thank you
01/10/20 by David Begley
All good regarding price and collection . I sent a motorbike engine and not many companies would take . When it arrived the item was damaged the metal manifold had snapped to the carb so it must have been thrown around with considerable force . Although it was packaged quite well and had fragile all over it I don’t think they really care . Apart from the damage it got there with export docs attached .
01/10/20 by Morgan
I go APE for these guys! I am a “ first time user “ and should the need arise again, they will be my first Monkey business.
Sholly.
01/10/20 by David Sholl
I am still awaiting an email back as my parcel was not collected Fri 25th Sept by Courier as booked, I contacted Parcel Monkey on Monday to report and i was told you would look into it with Courier and get back to me, I am still awaiting a reply back as to why my collection was not picked up when advised.
01/10/20 by Head Office
Ive had a terrible experience with Parcel Monkey UK. My parcel arrived damaged, and 3 pairs of sunglasses were completely bent. Despite my 300 GBP insurance coverage on my pack, the company hasnt paid for my losses. Their excuse was that I didnt hold a receipt for the glasses. The damaged glasses are still available to purchase online, and those websites clearly state the price of the sunglasses. I only advise using Parcel Monkey and its insurance services if you have a RECEIPT FOR ALL THE GOODS in the parcel otherwise having and insurance is pointless as Parcel Monkey UK will be ripping you off.
01/10/20 by Éva Kertai
Happy with the service. Fast and reliable
01/10/20 by Gabrielle
Ive had a terrible experience with Parcel Monkey UK. My parcel arrived damaged, and 3 pairs of sunglasses were completely bent. Despite my 300 GBP insurance coverage on my pack, the company hasnt paid for my losses. Their excuse was that I didnt hold a receipt for the glasses. The damaged glasses are still available to purchase online, and those websites clearly state the price of the sunglasses. I only advise using Parcel Monkey and its insurance services if you have a RECEIPT FOR ALL YOUR GOODS in the parcel otherwise having and insurance is pointless as Parcel Monkey UK will be ripping you off
01/10/20 by Éva Kertai
Very pleased with result - best rate found and my parcel was delivered in the 3 days Estimated . Reasonable price too
01/10/20 by Customer
Easy to use. Good rates for additional insurance cover. Not so easy if you want to go back to change something as it throws away all the details you have entered. Subcontractor - Parcelforce did an amazing job, fast and efficient.
01/10/20 by Paul
Always a quick and easy service to send parcels will be always be my first choice to send. Great !
01/10/20 by Customer
Great service!
01/10/20 by Customer
great service as always and I was able to track my sent parcel every step of the way until it was delivered by Parcel Force.
01/10/20 by Keith Duckworth
Arrived on time. Delivered on time.
01/10/20 by Pilling
EXCELLENT SERVICE.......HAPPY!
01/10/20 by JAMES THOMAS CONNOLLY
Cannot fault the service
01/10/20 by Customer
5 star service
01/10/20 by David Mills
Good value and good service
01/10/20 by Customer Stooje
Excellent prompt efficient service. Will definitely use them again
01/10/20 by Lgs
Item was damaged during transit despite being well protected.
01/10/20 by Customer
Incredible service
So easy and so quick and good value.
We use parcel monkey to post from UK to France and back.
Highly recommend.
01/10/20 by James Tripp
Perfect timing and very reliable platform
01/10/20 by Customer
Good job very reasonable
01/10/20 by Customer
So easy . Print label and leave parcel to be collected . Arrived quickly at destination . Lots of choice’s of couriers .
30/09/20 by CLARE HARDING-JONES
Stress free and fast delivery
30/09/20 by Lee Rowe
It was very easy to navigate the website, enter all the necessary details and the posting instructions were very clear and easy to follow. The parcel - sent to the USA - arrived within the estimated time. Excellent service. Will definitely use it in future.
30/09/20 by Josephine E Miller
Did the job, great price!
Thats all you need.
30/09/20 by Customer
Pickup Thursday pm ...delivery made in Canada Tuesday morning.
Fantastic service from booking online to delivery.
First time using them, certainly wont be the last.
30/09/20 by customer
Very quick and easy service, multiple options are presented to you to help you make your decision, labels were sent within a couple of hours for me to print and pick up was seamless. Will use this service again.
30/09/20 by Rosie
First time I have used this service and was very impressed with the speed of delivery. Sent a parcel out to France and it was received a day earlier than expected, very impressive service. Will be using them again
30/09/20 by Mrs Jennifer George
Very easy to do and a reasonable price
30/09/20 by Liz Davies
Does what you expect from the service - no complaints, so 5 stars
30/09/20 by znommiz
I had to cancel my collection as I booked printerless option , but was told after this is not available, I am 23 days now waiting for a refund, I keep getting told to ait for the claims team to contact me yet noone has. Perhaps if I detail this on review sites it might get their attention. Could not recommend. consider going direct ot parelforce who were super helpful
30/09/20 by Paul Doherty
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