We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,417 reviews.
Parcel monkey is good and I will recommend for every one .
28/09/20 by Customer
Great website compares prices from all the main couriers and others. It was cheaper than using the courier website directly!
28/09/20 by Nikki S2121
Amazing service
28/09/20 by Emmanuel Enemuwe
Perfect as usual. Thanks for being there. It helps me a lot.
28/09/20 by Customer
Apivino mead and honey are sent by post direct to our customers.
Parcel monkey just makes it great value and parcelforce did an efficient delivery.
28/09/20 by CHRIS ATKINS
Fantastic I will recommend to anyone
28/09/20 by Maa Shaa Allah
Always excellent service and highly reccomend parcel monkey!!!
28/09/20 by Jon
Easy to book online. Straightforward labels and collection went smoothly. Delivered as promised
Pleased with service will use again
28/09/20 by Kathy Munro
Easy to book parcel in online. Almost exact same service as parcel force except parcel monkey covered the full value of my parcel of £140 for no extra cost. Parcel force only cover £100 for free.
EXCELLENT parcel money your the best.
28/09/20 by S J ROWLANDS
I used Parcel Monkey before, and they never disappoint you. Excellent service, you can rely on, no ifs ,buts, they just do , what they do best.
28/09/20 by Miklos Toth
Collected on time, delivered on time and at a good price. 5 stars!!!
28/09/20 by Graham
great - super easy to organise. will definitely use again. thank you
28/09/20 by Bridget Wood
My parcell arrived to the address on time and very nice
Exellent!
28/09/20 by Csabane Sperger
Good service, collection on time and delivery as promised.
28/09/20 by Mr Clive Bailey
Perfect as usual
Cannot fault Parcelmonkey, Ive sent over 5000 parcels over the years and can honestly say theyve been great. Yes, weve had a few issues but theyve always been fair with us and dealt with these quickly.
I am not sure why so many people have left a 1 star review. Yes, people can make mistakes on both ends. Did you pack your parcel properly?
Was it your fault it was mishandled/broken or lost?
We will never know...
28/09/20 by Anthony 'futurescooters' Standish
Good website easy to use. Good competitive rates
28/09/20 by Glenn
Super easy info input.. straight forward service.
28/09/20 by Ali sharpe
Thank you Parcelmonkey for being fast and efficient with refund.
28/09/20 by Diane Carradice
Was on time no problems
28/09/20 by Peter Smith
Customer service is useless! I have tried to clarify something and I couldn’t! You’re asking a question and after 10 min getting a ruth answer that you need to give 2 mote questions. I would never use them services!
28/09/20 by dusa stefan
Great. Quick, efficient service, much cheaper than any other service Ive used, would recommend
28/09/20 by Christine Goan
As always, I am very pleased with the work of Parcel Monkey. Fair, accurate, excellent delivery prices. I recommend to everyone.
28/09/20 by Customer
Brilliant and very cheap
28/09/20 by customer
Great service. Highly efficient from start to finish.
28/09/20 by Chris Thomson
I was very pleased with the service. Easy to do the online booking.
Parcel was collected and shipped out and arrived 5 days ahead of schedule which was excellent.
Only bad point was I am a private individual sending a gift and had to weigh the box on my cooking scales it said 4.7kg so I put 5kg on forms just to be safe. However after delivery I got an extra bill for £28 saying my parcel weight was 5.50kg on their scales. This was disappointing but accepted it.
28/09/20 by Julie Roydhouse
Excellent service, will be using these again, The delivery was so quick I was shocked. Highly recommend, thanks for an speedy delivery
28/09/20 by Customer
Very good service easy to arrange on line.v good.
28/09/20 by Anthony Barnes
Fantastic quick delivery
28/09/20 by Carol
I found the whole process easy and the people who collected the return item efficient
28/09/20 by Pauline Barlow
While parcel monkey collected everything well, they never warned me that they’d use Courier for international shipping. Courier are really bad in my country and after already paying £270 to parcel monkey i now have to pay extra £100. And they will deliver it 2 weeks later than they were supposed to. I know for a fact they probably broke everything they could in those boxes too. Terrible, terrible service.
28/09/20 by Dariya
Reliable service at a very low price. Shipped a suitcase from Poole to Newcastle for around £10
28/09/20 by Matt May
Excellent service easy to use
28/09/20 by Customer
Always have an exceptional service but, unfortunately i have received a message from its european destination saynig my parcel/goods have been damaged and noted, at delivery depot. With no further updates or contact details, i will not know the extent of the damage until arrival at its address. I can therefore only warn the person receiving the parcel beforehand..
28/09/20 by peter cox
Always on track! Never had any issues
28/09/20 by lta tennis
Excellent price quick delivery to France. Will use from now on
28/09/20 by Duncan Campbell
The accepting agency did not put the tracking sticker on the parcel as I found it when I got Home.
27/09/20 by Chris Drew
Parcel Monkey works really well I have used it for many years - brilliant.
Sometimes the carrier lets the side down but that is beyond parcel monkeys control. It’s usually Parcelforce that have ‘delays’.
27/09/20 by Customer
Very professional and fairly priced. Would use it again.
27/09/20 by Customer
Have used Parcel Monkey a few times to get parcels to a Greek island. It’s always very efficient this side of the deal but unfortunately it always takes longer than advertised but I appreciate that is most probably the fault of the destination. A very cheap way of posting to Europe. Cheaper than packing an extra suitcase !
27/09/20 by Val
Excellent service!!! Parcels collected timeously and delivered the next day...so reasonably priced for such an amazing service..well done. Thank you ????
27/09/20 by Marlene
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