We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,418 reviews.
This was an unusual experience with the Parcel Monkey team, they missed collection by 24 hours causing us to then explain this to our client who was in dire need of the goods sent. Eventually they then got the items rescheduled. Okay all in all.
22/09/20 by Customer
great and easy service!
22/09/20 by jodie Orley
Very good service. All went well delivering to Singapore. The web site & entering the info is confusing in places. However this a good service from parcel monkey. Good value
22/09/20 by Chris Gardner
The whole process was straightforward, stress free and incredibly fast. I did send my daughters precious keyboard(musical instrument) to her at University and it is now spreading music around the neighbourhood...
First time user and very pleased indeed.
Thank you so very much!
22/09/20 by A. Potter
I would have given 0 stars if I could. Their driver did not attempt any of the deliveries (we have proof of that and the courier themselves confirmed this as their driver did not bother to go to the address) and they attempt delivery for 3 days in a row so the parcel was returned back to Parcel Monkey after 3 days. 1) They want to charge to return our parcel back to us 2) They want to charge a high admin fee just for arranging the return of the parcel back to us 3) They will not be giving a refund for the original delivery costs even though the driver did not attempt any of the deliveries! In total, we will be £40+ out of pocket! We would recommend that you avoid ParcelMonkey as their customer service is ridiculous and you will be left out of pocket.
22/09/20 by M .
great service as always!
22/09/20 by Julie Mitchell
Bad charging system .... drivers don’t pick up !
22/09/20 by Customer
Being over charged each time . I put in dimensions and exact weight of parcel - the courier then remeasures and charges per volume!! Not good device at all ! Couriers often don’t collect. Not suing this company any more
22/09/20 by Customer
Found a really good price on the site. Chose to go with parcel force. printed out the label, took the parcel to the post office, got a receipt as proof of posting. Tracked the parcel to the destination three days later. Perfect!
22/09/20 by Les Thomas
Excellent value and faultless service. This was my first time using Parcel Monkey and I was a not sure what to expect, but I was very impressed. My parcels were fully tracked and signed for. They were collected from my house on the south coast and arrived in Edinburgh the next day. I Will definitely use Parcel Monkey again.
22/09/20 by Angela
Never used this service before, but was excellent. Simple to use and arranged courier with no problems. Courier was also good and delivery made quickly and reasonable cost.
22/09/20 by David Tarbit
As I send medications it was some effort to get it out of the custom but the communication was very good so that all could be managed on the end. Thank you
22/09/20 by Customer
Collected and delivered as described.
21/09/20 by Sharon Harvey
Would have given 0 stars if I could have. Their service is fine if you don’t have any issues along the way! Used the service to deliver a parcel to Spain once and was fine but used them again to deliver to Morocco recently and it was an absolute disaster. The parcel got stuck in customs in Morocco, turns out when that happens Courier charge you £70 for them to enter and declare for you... no that’s not a delivery or customs or tax or duties charge... in fact it’s an extra charge which isn’t stated in their terms and conditions. After back and forths on their EXTREMELY inefficient messaging system, they (the manager I spoke to via message as the DO NOT call you or have any way of you calling them) admitted that it wasn’t in the terms and conditions and basically said there’s no way out of it. So I said ok I’d like my items back as you have broken your terms of contract therefore I want my items and a full refund. They said that I would still have to pay the fee and that I wouldn’t get a refund. Disgraceful
21/09/20 by User5678
Parcel uplifted as arranged delivered to France in two days, first class service. We regularly use your service and are very satisfied with it. We would certainly recommend parcel monkey..
21/09/20 by S CAVANI
Super quick no hassle delivery!! Will definitely be using parcel monkey again!
21/09/20 by Ryan
I have found the service excellent and very efficient, and I am already looking at my next delivery
21/09/20 by David
First time using , will use again !
21/09/20 by Hawk
Easy to use the site. Picked up as expected & delivered on time
21/09/20 by D-lighted?
Very happy with Parcel Monkey! Everything went super smooth and the prices are amazing! No complaints!
21/09/20 by Anja
Useless. I booked my collection with DPD and waited in all day but they didnt collect. Called DPD next day and they had no record of my collection despite me having a DPD label provided by Parcel Monkey. Had to call ParcelMonkey to arrange another collection.
21/09/20 by Customer
Similar to other people recently, they claimed the weight was more than it actually was. I knew the exact weight when I obtained the quote from their website. They tried to charge me without telling me but my card had expired so they were unable to. You put in the height, length width and weight you get one quote on their website but then later they claim the courier has a greater weight a so called "dimensional weight" . In my opinion this just seems a means to get more more money out of customer as you rely on the quote provided by their website. Worse they tried to charge me without telling me first. If need be I will go to the small claims court if they pursue it.
21/09/20 by RK
Collected from our house on the 14th, delivered safely to our relatives in Australia on the 21st.
21/09/20 by Clare B
Never again,booked for collection 21/09/20, got confirmation from them, all done No-one turned up Parcelforce said parcel monkey didnt send the order across...nothing to do with Virus delays at all so now waited in all day for a very important delivery collection, lost days wage, live chat didnt seem to bothered. She just said "its booked for today" The contract is with PM so I went to them, they didnt seem bothered in the slightest. I advise people to goto the courier directly,so much easier to raise a case. Never again will I use pm
21/09/20 by Mr.Law
Very easy to use and offered significant savings on the published rates offered by other courier companies.
21/09/20 by Justin
EXCELLENT SERVICE
21/09/20 by MARK SMITH
Quick and easy delivery, took longer just because sent before weekend. Could work on pick up slots and delivery updates.
21/09/20 by Customer
Super prompt and quick to arrange a parcel from Korea to the UK. Best price I could have found :) Thank you!
21/09/20 by Customer
This is the 1st time I have used Parcel Monkey as I am so pleased with the service ... from when my parcel was picked up from my house to its delivery to China. I especially love the tracking system advising of all the steps on the way. I will certainly be recommending it to my friends and will definitely be using it again.
21/09/20 by Customer
Fantastic service. Very easy to navigate online and competitive rates, will certainly use again!
21/09/20 by Customer
I used DPD through parcel monkey for a delivery from the UK to France.
The quote was cheaper than another website I was advised to use.
Delivery was picked up the same day and delivered in France exactly 48 hours later. Great service
(I was very septical at first because of previous experiences with deliveries)
21/09/20 by Laura
Easy to process the parcel for collection, great service and a good competitive price
21/09/20 by Mandate Systems Ltd
100% satisfied
21/09/20 by FL
Parcels received in good condition and within time stated.
21/09/20 by Annonymous
A very good comparison service making it easy to check the costs of sending or having a parcel delivered to me..
Easy to navigate and choices at each stage.
My first choice, often when on EBay even before I have purchased I know how much it’s costing me to get the item back.
21/09/20 by reid
Easy to use and good prices found
21/09/20 by Customer
It did what it said on the tin
21/09/20 by Harry__Butterworth
The second time I have tried Parcel Monkey after horrendous problems with another courier. The first time, 4 days to collect. This time booked a collection on 1st Sept. Finally collected after 3 emails on 11th Sept. Nightmare.
21/09/20 by Mr Trevor Spurgeon
Hi.Service was really great,i received the goods within a week and that is comming from the UK to SA..Very pleased.Only reason why i did not give it 5 stars is due to price, not because it is your fault but i find it a little costly as the exchange rate affects me on this side,but generally i am content and was well received. Thank you
21/09/20 by Luc Allegaert
Easy to use service, no hassle, fast and efficient. Will recommend and use in future.
21/09/20 by Customer
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