We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Quick and efficient. Thank you
02/10/20 by Customer
Fast shipping
02/10/20 by Customer
Really easy to use website with lots of choice. Good tracking available on the ParcelForce website. Dropped at my local post office on a Friday (could have had it collected for an extra £1) and it arrived in Poland on Wednesday afternoon and at a much better price than on the ParcelForce website. Second time using Parcel Monkey and I wouldnt hesitate to use them in the future. I will certainly be sending all my Christmas parcels using their service
02/10/20 by Kate
I’ve used Parcel Monkey on a few occasions for deliveries from U.K. to France after a horrendous experience with MyHermes (who disposed of my parcel). I am glad to have found a courier who is efficient and trustworthy. My latest parcel arrived in France from the U.K. in just two days - most impressive.
For anyone wanting a reliable international courier, I would highly recommend the DPD option from Parcel Monkey. Good price and fast delivery!!
02/10/20 by Hilary
Good very good and so far we haven’t lost anything or had any damage so thanks very much parcel monkey
02/10/20 by Customer
Had a message to say they was picking my parcel up between 11.08-12.08 waited in all day and nothing rang customer service who said on the computer it said someone had come for pick up at 3pm and the parcel wasn’t ready at 3pm I was on my front talking to my neighbour who’s husband works for Courier what I want to know if they came to my house and attempted to pick my parcel up why wasn’t a card given to me or posted through my letterbox
02/10/20 by Customer
Good value for money
02/10/20 by Fabio
This is new age parcel service to the "T" - no hidden costs, great communication and while the delivery said it would take two days, it was actually 3, in the grander scheme, it was all fine. Excellent value for money and the best recommendation, Ill be using them from now on!
02/10/20 by Clearly happy
Amazing service from start to finish . Thoroughly recommend you use this company.
02/10/20 by louise pitt
First time I used Parcelmonkey to send a long parcel. The booking process was straightforward. I would have given 5* but the company didn’t collect on the day which was stated and said that they were unable to collect from our house. Odd that, since March this year, I’ve only been out the house 5 times and I was certainly here on the collection day. Why did they not just own up and say they didn’t collect it rather than blame me?
02/10/20 by Algenon
I was very pleased with the service from Parcel Monkey, they gave us a good range of options for sending our parcel. Thank you!
02/10/20 by Mrs. A
fast and very easy to use
02/10/20 by eliisabete vicente
The service was cost effective when compared to other service providers and the fact that the package was sent and tracked through DHL made it even more trustworthy. Package arrived in good shape and the tracking was phenomenal. Would definitely recommend this service to others.
02/10/20 by Customer
I requested samples from Taiwan and sent my supplier the despatch paperwork on Monday. Surprised to receive the package from Taiwan to Inverness on Thursday. Very quick.
02/10/20 by Donald MacKenzie
Arrived on time.
02/10/20 by Customer
What fantastic service , parcel picked up by DPD 16:00 on Friday , driver was prompt and very poilte. Parcel arrived in Bahrain on the following Tuesday ...WOW what service !
02/10/20 by Adrian Webb
Easy to use, fair prices and prompt collection and delivery, will definitely use again. Excellent
02/10/20 by Customer
Great service, we were told it would take 3-4 days, London to Almeria. It took just under 3, very impressed with the price and the service. We will certainly use your service again.
02/10/20 by ALAN PRICE
Just too easy !
02/10/20 by Lee MCINNES
Much better than I expected. Delivery went very smoothly, They picked up on the day they said and delivered the day the said. Emails were received to full track the progress and the item was in perfect condition.
Im always wary of cheap companies as the delivery can end up chucked over a wall or in the bin etc. However Parcel Monkey are very professional and used DHL to deliver the goods rather than a Mickey Mouse company.
I didn’t want to use them to be honest, but my father was insistent. And to be honest it saved me at least £10 going via Parcel Monkey.
Im stunned! I have to recommend them Top Marks! 5 Stars etc
01/10/20 by Lord Starr-Mees
Payment process easy, Parcel not collected by courier, so not yet received.
01/10/20 by Mr RJ M
The price and service were very good. The tracking system worked well and the courier was on time and very efficient. The parcel was delivered on time and in good condition. I am happy to use Parcel Monkey UK again
01/10/20 by Customer
Excellent service once again... amazing
01/10/20 by Customer
Great service. Quick and easy to use. Really helpful tracking system and reasonable price
01/10/20 by Claire
Great service and easy to use
01/10/20 by Mrs Michelle Howe
Excellent service, collection and next day delivery, thank you
01/10/20 by David Begley
All good regarding price and collection . I sent a motorbike engine and not many companies would take . When it arrived the item was damaged the metal manifold had snapped to the carb so it must have been thrown around with considerable force . Although it was packaged quite well and had fragile all over it I don’t think they really care . Apart from the damage it got there with export docs attached .
01/10/20 by Morgan
I go APE for these guys! I am a “ first time user “ and should the need arise again, they will be my first Monkey business.
Sholly.
01/10/20 by David Sholl
I am still awaiting an email back as my parcel was not collected Fri 25th Sept by Courier as booked, I contacted Parcel Monkey on Monday to report and i was told you would look into it with Courier and get back to me, I am still awaiting a reply back as to why my collection was not picked up when advised.
01/10/20 by Head Office
Ive had a terrible experience with Parcel Monkey UK. My parcel arrived damaged, and 3 pairs of sunglasses were completely bent. Despite my 300 GBP insurance coverage on my pack, the company hasnt paid for my losses. Their excuse was that I didnt hold a receipt for the glasses. The damaged glasses are still available to purchase online, and those websites clearly state the price of the sunglasses. I only advise using Parcel Monkey and its insurance services if you have a RECEIPT FOR ALL THE GOODS in the parcel otherwise having and insurance is pointless as Parcel Monkey UK will be ripping you off.
01/10/20 by Éva Kertai
Happy with the service. Fast and reliable
01/10/20 by Gabrielle
Ive had a terrible experience with Parcel Monkey UK. My parcel arrived damaged, and 3 pairs of sunglasses were completely bent. Despite my 300 GBP insurance coverage on my pack, the company hasnt paid for my losses. Their excuse was that I didnt hold a receipt for the glasses. The damaged glasses are still available to purchase online, and those websites clearly state the price of the sunglasses. I only advise using Parcel Monkey and its insurance services if you have a RECEIPT FOR ALL YOUR GOODS in the parcel otherwise having and insurance is pointless as Parcel Monkey UK will be ripping you off
01/10/20 by Éva Kertai
Very pleased with result - best rate found and my parcel was delivered in the 3 days Estimated . Reasonable price too
01/10/20 by Customer
Easy to use. Good rates for additional insurance cover. Not so easy if you want to go back to change something as it throws away all the details you have entered. Subcontractor - Parcelforce did an amazing job, fast and efficient.
01/10/20 by Paul
Always a quick and easy service to send parcels will be always be my first choice to send. Great !
01/10/20 by Customer
Great service!
01/10/20 by Customer
great service as always and I was able to track my sent parcel every step of the way until it was delivered by Parcel Force.
01/10/20 by Keith Duckworth
Arrived on time. Delivered on time.
01/10/20 by Pilling
EXCELLENT SERVICE.......HAPPY!
01/10/20 by JAMES THOMAS CONNOLLY
Cannot fault the service
01/10/20 by Customer
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