We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,417 reviews.
Great service will use again quick delivery easy paperwork thankyou
30/09/20 by Customer Georgina
Wow quick delivery
30/09/20 by CustomerDBeckford
I have used Parcel Monkey a number of times now and each time have received good service. I will continue to use them and can wholeheartedly recommend them.
30/09/20 by John C
Good service
30/09/20 by Customer
I sent 2 parcels one got to actual address but the other one was taken elsewhere although the same post code on both parcels I’m dissapointed as I’ve not had problem before
30/09/20 by Customer
All worked as it should. An awkward parcel collected and delivered.
30/09/20 by Customer
Excellent service
30/09/20 by Customer
Easy to set up account as well as shipment. Lots of post offices to send parcel at. Great service and far cheaper than other options.
30/09/20 by Katharine
We always use Parcel Monkey. Good prices, reliable and easy, very happy thanks.
30/09/20 by John
The courier didnt Collect
30/09/20 by Lisa Branagan
Great price and great service!
30/09/20 by Simon
great service as usual
30/09/20 by Customer
Good quality service and good price
30/09/20 by ANDREW
Really easy to use.
30/09/20 by Barry
I use this service often ,always deliver on time with no problems
Uk to kos greece in 5 days
30/09/20 by Racheal
Quick and perfect delivery
29/09/20 by Taiwo Oduwole
From printing label to delivery, the process was fairly straightforward.
29/09/20 by Shawn
Superb. Fast. Reliable service. Would highly recommend to anyone!!!
29/09/20 by Veronika Makaranka
Easy website
clear and customer friendly
excellent price
various choices
collected and delivered on time
no fuss
will 100% use again
29/09/20 by jamie leigh oshea
Great, efficient service. Tracked my parcel the whole way and it arrived promptly. I will use the service again for my big parcels.
29/09/20 by Mary
Prompt and efficient service! Goods received undamaged!
29/09/20 by Bruce G.
Excellent service as always
29/09/20 by Alison Lovell
Quick and cheap. Recommended.
29/09/20 by Margherita
I have never had such a bad service. I waited in all day on 2 different days and still no one turned up to pick up my parcel. You cannot talk to anyone on the phone only chat through text and all they say is we will rebook it. Dont use them
29/09/20 by N thorne
All good. As expected.
29/09/20 by Customer
First time using Global Monkey.
Absolutely amazing service, lower price than other competitors. My parcel was picked up on Thursday at 3pm and arrived in New Zealand Monday morning!! Five days in total. The courier was very polite, the web site was easy to use so all in all a good experience with this Freight Company. Well done and thank you. Definitely use your company again.
29/09/20 by Pamela Dexter
Easy website to use, good choice of postage options and prices. Great communication throughout - many thanks!
29/09/20 by Customer
My Parcel lost still no one get back to me about my claim poor service £350 worth of good lost and no contact.
29/09/20 by aamir
Fast, efficient and great value for money
29/09/20 by Kellie Lynch
Used many times, always very happy
29/09/20 by Customer
Super fast delivery!
29/09/20 by Customer
Brilliant, easy to use service all round, thank you
29/09/20 by Tracey Bostock
well worth a try
29/09/20 by AGerundini
Didnt deliver on the date given No notification thereafter and no response to my emails Driver came to collect next, no uniform or marked can. I only handed over my parcel because he claimed he was from Courier The SAME man comes back 24 hrs later to do another collection stating it had gone back into the SYSTEM! What SYSTEM? When Courier picks up a parcel surely it is logged in a SYSTEM to remove it?? Very bad service. You wont see me again.
29/09/20 by R Walker
delivered as expected. ell done
29/09/20 by HOWARD WRIGHT
Utterly awful. Parcel not collected, I checked the tracking and the carrier hadnt even got it on their system. I told PM via chat but they failed to rebook. Next day I asked again and they told me the best they could do is rebook for the next day - so instead of collect monday, its now going to be wednesday. Bloody cowboys.
29/09/20 by Simon Wake
Quick and easy to use and arrange collection . Excellent customer service
29/09/20 by Serena
More like Parcel Robot. No human response after the courier stole my parcel. Poor customer service and no urgency in chasing the courier for the 5 weeks it took for them to declare the parcel ‘lost’. I want to press the courier to pay for my loss but parcel monkey are not prepared to do this for me - courier will not deal with you directly if you have an issue, so I recommend NOT using parcel monkey or any such service as they will not fight for you when you have an issue. They are only interested in the fact that I didn’t pay for parcel protection and don’t care about the theft. I’d go to the police but this happened in Italy so there isn’t much I can do. Seems I should have paid for protection (even tho my items were not covered by it!) and lied about the contents. I wish I’d gone with FedEx who don’t list clothing as a prohibited item and therefore would allow me to protect my parcel against loss.
29/09/20 by Customer
Excellent service, fairly simple system to use.
29/09/20 by Chris Beech
Very good and reliable
29/09/20 by F sol
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