We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,418 reviews.
Great service
23/09/20 by Craighead Bungalow
Awful company will never use again charged by card an extra 20 quid claiming parcel was overweight stated which it was not
23/09/20 by Comic Market UK
Great service and easy to use
23/09/20 by Customer
Excellent service yet again.......
23/09/20 by Michelle
Not only was the parcel not collected on the desired date and had to be pushed into the next week, it arrived damage covered in dirt and water.
23/09/20 by Customer
Parcel Monkey UKs services were good.
23/09/20 by Customer
no hassle collection/delivery service, always on time and clear tracking service, brilliant
23/09/20 by BERNIE BURNS
fast reliable and cheap...love it!
23/09/20 by Customer
The service is great and I have been using it for years, the only issue is that when the parcel is in the delivery country the tracking fails to be updated. Having said that all my parcels have always reached the final destination safely.
23/09/20 by Customer
I have been using parcel monkey for few years now and its just getting better day by day.
Reliable and Fast services.
keep it up parcelmonkey!!!
23/09/20 by Amina
Parcel arrived at destination in 6 days door to door - excellent service
23/09/20 by Nainelen
Great service. Arrived on time as per price.
23/09/20 by Ben Rose
Great hassle free service offering all the best rates to suit your needs
23/09/20 by Mark Thomas
Great, very quick & reliable, will use again
23/09/20 by Charlotte
Very efficient and speedy delivery
23/09/20 by Paul Risi
By and large very easy to use. Only drawback was I arranged for 2x parcels to be picked up but the order didn’t register for the second parcel and I had to reinput on a new order. Not sure if this increased the price. Would definitely use again.....just will double check if 2x parcels!
22/09/20 by Martin Simpson
Easy to book. Collected at the promised time & delivered quickly.
22/09/20 by A. Coulthard
Excellent service as usual
22/09/20 by Berwick Gail
Sent parcel from the UK to Ireland, arrived in two days, great communication, will definitely use this service again
22/09/20 by Customer
Absolutely perfect services ????
22/09/20 by Customer
Great idea especially when retuning bulky internet purchases. Clearly listed options enables choosing the right service.
22/09/20 by Judi Burdett
I used Parcel Monkey to get a price to send a box to a friend. We got a good price and it was easy to book. I did have to ask Parcel Monkey to step in when the box did not go to the correct address. I had prompt responses and it was sorted in the end. .
22/09/20 by katherine Gordon
Always reliable and good prices!
22/09/20 by Robert (Highbury N5)
If there were zero stars I would award. Terrible service, parcel was never delivered and contained clothing/shoes for a wedding.Cant actually speak to a real person, they do everything by slow email. Took 9 days and was "stuck" in Netherlands depot for 5 of them, of which neither ParcelMonkey or their courier Parcelforce Worldwide knew where this package was. And even though the address was intact and a mobile number was on the front they never tried to ring him or me. My Son had to get an Uber himself to drive for miles to try and confront them /collect from their depot, or he would never have got this package probably at all. Cost him a fortune and ParcelMonkey claimed on their email to me that the Parcel was "delivered to him". What a joke! I will be claiming compensation for this. Absolutely abysmal service with no one caring one bit. PS Make sure you are fully insured as I dont think we would ever have seen the package again.
22/09/20 by JULIE d
First time I’ve used Parcel Monkey. I would definitely recommend and use again.
Easy to arrange sending a parcel to Canada. Instructions and Downloads clear too.
Once dropped off at post office it was easily tracked to destination and the recipient was also kept informed of delivery details.
On the whole, great, easy to use, value for money courier.
The only small hiccup was being charged a small extra fee as parcel was apparently 200grams over stated 3KG?!
22/09/20 by Sue Jones
ALL GOOD THANKS!
22/09/20 by Customer
Parcel monkey was easy to use and i used their services before. Im satisfied with parcel monkey, however, dpd this time nearly lost my parcel and took days to reschedule a new delivery. It wasnt pleasant to be honest.
22/09/20 by Customer
Disappointing that the consignment was not collected on the day stated, and it took a little while to arrange a new collection date. This delayed the consignment by4-5 days. But otherwise, very good customer support, and excellent courier.
22/09/20 by Sarah Williams
My parcel was attempted to be delivered to the wrong address before being returned. I have confirmation of this fact from DPD I writing which I have forwarded to Parcel Monkey but they wont acknowledge that and refuse to refund me for their unfulfilled service. Im getting no response from customer services. DO NOT TRUST THESE PEOPLE WITH YOUR PARCEL!!
22/09/20 by Rich
Clear and simple to use. No problems thus far!
22/09/20 by John
Parcel came in 3 days all good would recommend
22/09/20 by Jimmy
Professional. Fast. Good pricing
22/09/20 by customer
Worst delivery service I have ever used. Booked a delivery with Courier and they didnt pick up the parcel. Had to get a refund and use someone else. Really unprofessional company.
22/09/20 by Mr Pio Cayuela
Excellent service , great communication, very professional and right on time and very fast delivery.
22/09/20 by Customer
Very efficient! Will use again.
22/09/20 by Carolin
Very good service gave a number of options as to what carrier and the collection and delivery went without a hitch. I will use them again. Robert
22/09/20 by Robert Ingram
Easy to use - competitive pricing, great integration.
22/09/20 by Mr Stephen Blair
The best company we have used to Spain and mainland England. Will continue to use. Collected next day and to Spain 8n a week. Very happy!
22/09/20 by Diane
Genuine, Efficient, reliable and fast and cheap
22/09/20 by Maria Lídia Hijazi
My issue has not been resolved or even answered appalling service
22/09/20 by Donna
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