We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,418 reviews.
A quick and easy way to get the best price for the job .
04/09/20 by Customer
Service as usual
04/09/20 by Simon V
Excellent very easy to use
04/09/20 by customer
No problems with this parcel.. delivered a day early
04/09/20 by P MAX
Excellent and easy. Very competitive costs and efficient service
04/09/20 by Customer
Cheap, fast and reliable service. So easy to send a parcel. 5 stars
04/09/20 by Customer
Good service on most occasions. Only one problem with trying to rearrange a collection out of hours. Ended up paying twice on one occasion.
04/09/20 by Alison Horne
Very good service. But the only company I could use, for my parcel, was Parcel force 48 - they did not pick up my package till gone 5pm.
04/09/20 by B Pope
Very simple to use at all stages of the process. Had been recommended by a friend who uses them regularly and I was really pleased with the service I received.
04/09/20 by L James
What was called 48-hour service turned out to be 10 days for the "target delivery date". A further week later, package has still not arrived and I am stuck between ParcelMonkey and the carrier, DPD, to figure out where it is and how I can get hold of it. Very disappointed.
04/09/20 by Bassem Zaki
Our Response: Hello Bessem,
Thank you for your review and we apologise for this issue.
Kindly get in touch with the Support team via your Parcel Monkey account and our team will happily help you, this is being assessed for the moment.
Kind regards,
Parcel Monkey Team
Great price and easy to use. All went as promised.
04/09/20 by Chris Story
Used Parcel Monkey many times and have always found then great. Parcel collected and arrives as stated
04/09/20 by Caroline fisher
After paying £33 for a next day courier to pick up my item and, after no collection was made, 3 “rearranged” collections, still, my item remains in my hallway. Not one of the collections have been “next day” always scheduled days later (but then never happening at all!). That is 3 days of waiting all day for the collection as there is no idea of time apart from “between 8-6“. You cannot contact the company apart from through email (which is wise as I’m sure that the calls would not be complimentary). The email system is insane: a lot of “sorry this has happened” but with no explain or action on their behalf - I have now asked for a refund which I have to wait for a week for. Absolutely shocking.
04/09/20 by Mrs. kim Hawley
ParcelMonkey is fine until a parcel goes astray - then they are simply a block between you and the courier to getting the problem resolved. Ive had the runaround from ParcelMonkey customer support for more than a month now and got nowhere. Expensive lesson learned; always book couriers direct.
04/09/20 by Nick
I was excited to use Parcel Monkey because a friend who works at the Post Office recommended it. I was sending items from London to Germany and from all indication items were supposed to be delivered in 2 days. Items ended up being delivered on the 9th day of posting. Parcel Force only updated the tracking on the first two days and I heard nothing more on the status of the delivery till my friend received it. Most of the items were damaged on receipt.
04/09/20 by Customer
Parcel Monkey offers significant savings from those offered by respective courier and Parcelforce websites. It’s easy to use with labels arriving within 5 minutes. I will definitely use them again.
04/09/20 by Justin
My parcel arrived completely distorted
04/09/20 by Customer
Perfect has always
04/09/20 by Customer
Ideal for shipping from another country to your home country, no phone calls required, quick & all online. Very pleasant experience.
04/09/20 by Customer
Great, phoned 1hr before pickup which takes the frustrations of having to stay in all day,
04/09/20 by Jacky
All worked really well, Im pleased.
04/09/20 by John Bale
My parcel was damaged on arrival to destination so not good Courier!!!
04/09/20 by Nicola stone
It’s like dealing with a bi-polar patient, one day everything clicks, the next the consignment is weeks late and nobody at PM knows what is going on. A two day delivery placed on 17/08 has still not arrived on 03/09! The problem appears to be that PM have little control over their delivery companies, we all know that you always know when a delivery company is lying because it’s talking, you would expect the volume of business that PM give to their contractors would keep them honest but no, it’s actually worse in my experience. Broken promises abound and according to the tracking details it’s been on the delivery truck for a week! Please PM get a grip or I’m going to use other contractors.
03/09/20 by miles kirke
If I could leave NO star rating at all I would. Exceptionally poor service. They quote for a job, then sting you after your parcel is taken and charge any ‘due’ money to your card without notification. I would NOT recommend this company to anyone. Feel ripped off and no matter how many times you try to contact them, they are reluctant to respond and when they eventually do, there’s nothing they can do - you are totally stitched up.
03/09/20 by Justine Lewis
Fabulous, efficient service to post to USA. Highly recommended!
03/09/20 by G Smyth
Used Parcel Monkey for the first time (AND LAST). Sent a package back to Amazon and entered the appropriate measurements with a weight limit above that of the parcel. Cost was £18. I then received a note from them telling me the parcel had been "laser scanned" and the measurements were out - although the parcel weight was considerably lighter. I then had an additional charge of £55 hit my credit card, so total cost is approx £73 to return an item that was worth less than that. If you have a laser scanner, you may be OK, but this is certainly a company that I will not be recommending to anyone. Wrote to them three times and eventually got an answer after two weeks stating the cost was workout by the parcel delivery firm and not them, so not their issue. Blown away by the lack of customer service and genuinely feel robbed, so would recommend you STAY WELL AWAY.
03/09/20 by Mark L
Great service at a great price.
03/09/20 by Mr Glover
After having difficulty and delays with other delivery services I was recommended Parcel Monkey. Everything went exactly to plan as expected :-) They will now be my no 1 choice when sending parcels whether it be local or international.
03/09/20 by Jane
Fantastic service. Fast and much cheaper than their competitors.
03/09/20 by clare king
Organised, prompt, delivered. Goods arrive in perfect condition
03/09/20 by I like pistachios topping
Pricing is good. You sent an email giving a time for Wednesday, failed to show. Sent another for Thursday 10.46 - 11.46, showed up 45 mins late. Promised delivery next day and delivered to the wrong house number in the correct street. Not impressed.
03/09/20 by Dave Anderson
I have used parcel monkey on many occasions, price is always good, I did worry this time as my parcel took much longer than the 3-5 days, however parcel monkey were very good at keeping me informed ! Would highly recommend.
03/09/20 by Customer Lyn
Really poor experience, sent a parcel that ended up damaged having had 5 weeks of going backwards and forwards trying to get compensation of some kind I have finally written this off as a note to self never to use the company again. The additional insurance I purchased has proven to be a complete waste of money and the item cannot be replaced or repaired due to the damage caused. I’ve always been a firm believer in you get what you pay for, in this case cheap parcel delivery has turned into an expensive lesson. Would definitely not recommend parcel monkey, I had hoped that this experience might have turned into a more positive outcome but alas it hasn’t!
03/09/20 by Bertie H
Collected when expected, by courteous delivery chap,
Delivered when expected!
What more could you ask
03/09/20 by Lynda Savory
Great service!
03/09/20 by Edward
As others can attest to looking at reviews below, Parcel Monkey comes back and charges you extra once they’ve measured and weighed the package. In my case, a package that I weighed in at under 4kg they claim they’ve weighed at 16kg! Despite pointing to the customs declaration that states the content as textiles, and that therefore the 16kg weight is ridiculous giving the size, they insist that they need photographic evidence from me to challenge their extra charge. Any savings you think you may do by going cheap with this service they’re likely to take back through extra charges. Best avoided.
03/09/20 by Mikael Blom
Great service
03/09/20 by Customer
Ive used Parcel Monkey many times and the service is generally spot on, however on the most recent occasion the courier failed to turn up and had to wait a further 3 days for the next available collection. When I asked if there was any chance of re-imbersment for the inconvenience I was told blankly no...
03/09/20 by Mr Leys
Wouldn’t use anyone else. Parcels always easy to track and arrive on time.
Thank you for a great service.
03/09/20 by Trudie
Everything went smoothly from quoting to collecting the item and deliver it!
03/09/20 by Valued Gaia Member
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