We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,676 reviews.
Simple instructions and parcel picked up on time and delivered on time with no issues.
13/09/20 by shailesh
Cheapest option fpr large heavy item and excellent service which is easy to use and reliable.
13/09/20 by Customer
System was very easy to use and I ended up with a Parcelforce service almost half the price the Post Office wanted to charge me.
13/09/20 by Neil
Excellent service ???? ????
13/09/20 by Christiana
Very easy to use; no issues except minor ones which are resolved easily and quickly by a named person not a robot.
13/09/20 by Graham Stone
Very fast service with a great price.
Very easy site to use.
Easy to track your delivery
12/09/20 by Mr Samson Bernard
Collected on Monday afternoon Delivered on Thursday afternoon. Not surprising I hear you say! But delivered to Northern Spain. I found this service, compared to my recent experience with Parcel2go, absolutely outstanding. I will be using Parcel Monkey for all my shipments in future. This example of their service was, truly, immaculate in every way - from booking on line, to delivery in Spain.
Thank you Parcel Monkey.
12/09/20 by Radders
overall good service, only the parcel can take more than time it says..as if sending to spain, the spanish couriers especially SEUR are the worst there are so deliver when they feel like it
12/09/20 by luciasboutique 10
Worked great and good value for money, easy to use.
12/09/20 by Wardill
Fast cheap and reliable service
Definitely use in future
And of course recommended for everyone
12/09/20 by Mian Asim Shoaib Aslam
Super fast shipping, very good price
12/09/20 by Ams
First time to post to states great service will use again
12/09/20 by John
Used numerous times and very happy, will keep using, highly recommend
12/09/20 by Carolyn Hogarth
First class cost and service
12/09/20 by Brian Lindsay
DPD did a great collection and got it to Bahrain within the week. Great service will use again.
12/09/20 by Deb
Excellent service as usual, despite Covid, everything went smoothly from booking to delivery and within the advertised timescales. Brilliant and highly recommended.
12/09/20 by Martine Clayton
Great to get the right price to send my parcel
12/09/20 by Customer
Used parcel monkey many times. Had no issues. Except for when a parcel was lost. Genuinely shocking service. Didnt want to take accountability. Said they needed an invoice etc as Parcelforce were requesting it. Phoned up Parcelforce and said they dont need one as I had paid for parcel cover and that parcel monkey should refund you in full. Written letters and had no reply. Havent even refunded me the postage for the missing parcel. Beyond a joke
12/09/20 by Bones
Easy to order online and print off labels, and a little cheaper than buying direct from courier
12/09/20 by NJC
So easy to arrange on line, no pre-printing involved when using parcel force. I did jokingly complain to the delivery driver i had paid for 48 hour service but it arrived the next day. Was shocked and equally pleased with the first class service. Will be using them again without doubt, and as an afterthought the price including comprehensive insurance package which i selected was markedly well below the competitors on the comparison web sites. Thanks for the five star service
12/09/20 by David
Very good price. Fast delivery
11/09/20 by Customer
I am really happy to choose parcelmonkey for my luggage transfer from Brighton to Ankara, Turkey.
It was easy to track the location of my luggage. The only negative part of the experience may be that I couldnt change the invoice third time when I needed. But it wasnt a big problem in my case.
Overall, I would recommend the service!
11/09/20 by Zelal
Sent the parcel over a week ago to Germany. Was meant to be there by now. I had now been 8 days the parcel has still not yet been delivered.
11/09/20 by Customer
Easy process and much cheaper than going to parcelforce direct
11/09/20 by Bill
First time using this parcel service and will definitely use them again. Parcel was collected at the time stated and delivered very quickly and in perfect condition.
11/09/20 by Pauline Lord
Excellent service, really good prices so well worth using. Clear instructions for packing and labelling. Very happy.
11/09/20 by Paul
Very handy tool to compare alternative mailing medthods
11/09/20 by Ian Russell
Excellent Service
11/09/20 by Customer
Always reliable and easy to arrange, excellent thanks!
11/09/20 by John
I’ve used Parcel Monkey a few times now from UK to South África & never had a problem with delivery. Only thing I can fault is the “next day pick up” never happens, it’s always a day or two later so not sure why you offer that on your website.
11/09/20 by Tony Castro
Pick parcel up when they said and delivered it to Sweden on time at a good price. Thanks will use again.
11/09/20 by nortones
Tracking service is SLOW.... Then they will accept your measurements and weight only to later come back and try to rip you off by putting in a higher price using "volumetric weight" customer service is 0 out of 100 percent because they treat you like something that comes out of your rear end. They know the volumetric weight when you put in the measurements they just like to be able to rip you off.
11/09/20 by Paul Redferns
even though it is parcel force that delivered the package i got that supplier through parcel monkey. My client still has not received his parcel even though p/f admit it is there fault and are trying to charge him £5 to re-deliver it. Also i paid for 24 hour delivery and im not sure if it has even been delivered yet. Yours Sincerely Gary Denton.
11/09/20 by Gary Denton
Always a pleasure!!!
11/09/20 by Paul W
Fast but both parcels damaged but luckily not the contents
11/09/20 by Ann Jones
Better prices than original providers, Dash board on website is helpful and quick to answer help desk.
11/09/20 by Aadil Hussain
Easy to use website. Great price for eBay sale item ????????????
11/09/20 by LEE
Lots of fake reviews on here, please check reviews.io for real reviews. Just use DPD direct, half the price and better support
11/09/20 by Luke Sartain
So easy, so effective. Will always use them in future.
11/09/20 by Joseph Sterrett
Simple and easy to use . 5* service
11/09/20 by Customer
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