We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,418 reviews.
Not an experience I would wish on anyone.. A 2 day international priority took 5 days. The people I dealt wfh spat out the same message everytime I requested an update.. In the end I sourced the courier directly and managed to get it sorted.
28/08/20 by Caroline Arntzen
Totally satisfied, have used them several times , will sure continued using, will also recommend friends and relatives .
28/08/20 by JOHN DEACON
When arranging collection and making payment a signature was required on delivery But this was not done and it was left outside when there was a letterbox
28/08/20 by Nanskids Haz
Booked a parcel Wednesday for collection Thursday, no one turns up, waited till Friday , on Friday contacted customer services, they are not helpful at all, theres only advice to cancel or reschedule, i requested if they collect even Friday, but they said Friday cant be arranged, I will never ever use parcel monkey again. The customer services is hopeless.
28/08/20 by Customer
Very quick delivery but the box was damaged but pleased to say the contents was all ok . The delivery was 4 days only
28/08/20 by Marilyn Hall
Fast and hassle free! Thank you
28/08/20 by Customer
Very good service, great service and cost. Very easy to get a quote to send a small parcel to Greece. If ever needed I would certainly use them again.
28/08/20 by Bob Willett
We received a text telling us the parcel would be collected on Friday, but it wasnt. The number we were given wasnt the tracking number, so it took a while to get through to Courier and find out what had happened. The parcel was eventually collected on Monday, so was late for my friends birthday and arrived "in a bit of a state". Not happy.
28/08/20 by EH
Great service, I use them quite a bit
28/08/20 by Mike R
Easy to use website. Competitive postal rates and good service. Will use Parcel Monkey again.
28/08/20 by Doreen Bond
Very quick to organise a pick up
28/08/20 by Mr Colin Edwards
As ever, reliable, fast & very good value for £!
Well done Parcel Monkey Team. ????????????
28/08/20 by Jean Miller
Trust? No trust whatsoever for Parcel Monkey. Theyve failed to deliver shipment number, PM_7215219_8621285. This was a precious delivery for my grandaughters 14th birthday. I paid nearly £10 for next day delivery with Courier through Parcel Monkey website. It was supposed to be delivered Wednesday. Ive had numerous support ticket messages from Parcel Monkey after I raised the complaint, but not one message tells me where my grandaughters parcel is or when it can be delivered. I even got one message from customer services asking me to describe what the package looks like? Whats tracking ID for? Parcel monkey taking me back to the stone age. Not to mention the hour & half it took to secure the booking with Courier via parcel monkey website. It locked me out of my account, wouldnt accept my details or extra security details so now I have no means for tracking my parcels or hsve any info to approach the Courier depot that might have the package Worst still, when I made the booking, Parcel Monkey website duplicated the border somehow & charged my card twice. No refund for duplicated order, no acknowledgement of support for any of these problems with parcel monkey website either. So angry, so hurt, my grandaughters birthday ruined. Ive cried over this. Rubbish parcel monkey, taking peoples money on false premises. Rubbish Courier, youve provided me no answers or package trackng info either. Bad faith actors. The system not recognising my package. Theres no phone number to speak to a human on. Disgusting way to treat customers especially at a pandemic time when the only way to give birthday gifts safely is by post.
28/08/20 by Customer Antoinette Mangion
Always first class, always use parcel monkey
28/08/20 by Kevin Fowler
Booked 2 parcels to be collected and sent from UK to the Philippines. They were collected 11th August. Used tracking link provided and for 4 days there was still no update to the tracking link. Got in touch with ParcelMonkey, lots of back-and-forth. Ultimately, they werent happy with some label or paperwork, so they decided not to pass it on to the courier (Courier). This was not communicated to me, so they just held both parcels for days. My recipients were expecting these around the 15th of August! 18th August they told me it would have to be returned to me. They said they prepared it for dispatch to be returned to me on 19th August. Chased them for a tracking link so I can find out when I can receive it and then book to re-send it on to the recipients. It is now the 28th of August and their update is: "This is unable to be located at our returns depot, therefore I will now pass this over to the relevant department and they will be in contact shortly." This is terrible, terrible service. I am now questioning whether they lost it in the first place early on in this whole process. They say they are just a "comparison site" but its not true, because the booking you make is with them, and in fact, they ask you NOT to get in touch with the courier, as your booking is with them – ultimately they do, in one way or another, handle your parcels, so they dont just "compare prices".
28/08/20 by Krizia Cureg
Parcel was delivered within promised time. Will be better if there’s a notification sent when parcel arrives such as food deliveries.
Will still use this service.
28/08/20 by Cheng
Sent parcel on 4th August and it never arrived. 4 weeks later Im just being fobbed off saying they are "waiting for a response from courier". If courier never responds I never get my money back or compensation for the £70 item. Total joke. Do not send anything valuable or that you need to actually arrive through this service. As the saying goes, you pay peanuts you get monkeys
28/08/20 by john a
System is simple , assuming you can weigh your parcel accurately and take it to a Post Office After you’ve printed off your own postage labels . I have used it before and a cheaper. On this occasion however I paid for 24 delivery , over a distance of about 15 miles . It arrived 96 hours later. I haven’t been offered any refund , though Parcel Monkey are happy to contact the sender if the weight is wrong .
28/08/20 by Steve Clarke
Very easy to use service from Parcel Monkey, but in these dark days, delivery times are a loose estimate. This is not a fault of Parcel Monkey but do take this into consideration if you need a parcel to arrive quickly. My 3 to 4 days delivery took 7 days, so just a heads up when you are choosing your service. Good work Parcel Monkey!
28/08/20 by DJF
Delivered on time without any damage to the package
28/08/20 by Jenny Campbell
5 days and my package has arrived from the Uk to Hungary . I definitely recommend to everyone:) promised 4-5 days but there was a weekend in it and yet my parcel arrived on time .
From house to house:) perfect I love it ????
Thank u guys for your hard work ????
28/08/20 by Hajnalka
Great service great prices
28/08/20 by KEVIN O
Terrible service Constantly chasing for responses Booked DX via this company for next day service which has never turned up - now been rebooked for the third day running No one wants to get to the bottom of this and sort it out. Two days of sitting in 8-6pm
28/08/20 by Tina Moxon
Cheaper than actual courier. Hassle free and user friendly platform. Highly recommend using parcel monkey rather than going directly to couriers to book your shopping.
28/08/20 by Customer
All good, collected on time and delivered next day. Thanks
27/08/20 by Mr Mac
Excellent as always, highly recommended.
27/08/20 by maureen ayrton
Very good left me in Poole on Friday morning arrived with my daughter on Tuesday morning in France.
27/08/20 by Customer
Parcel Monkey were fast and efficient.
Clear instructions on what I needed to do, and collected when they said it would be.
27/08/20 by Customer
Very good yea
27/08/20 by Customer
great service !!!
27/08/20 by Customer
I used Parcel Monkey UK for the first time to send a parcel to Taiwan, which they came to collect on Friday and arrived the next Wednesday! Highly recommend this service.
27/08/20 by Agnès Ching
As per usual, my parcel was posted quickly and efficiently. Parcel Monkey remains my go-to for arranging international parcels. Can’t recommend them enough.
27/08/20 by Paul Cowden
Parcel picked up at 15.59 and delivered next morning at 9am excellent service.
27/08/20 by tina guildford
Its the service that matters, and this is what their offering, keep that up. would defo recommend.
27/08/20 by Customer
Really disappointing. I paid for next day collection and delivery. They called on the day of collection and left a voicemail, claiming they had left it the day before to confirm the details..... they hadnt. Now I have a very annoyed customer. The only saving grace was Julie at DX customer services, she was quite lovely and was the only person who was real and didnt lie.
27/08/20 by Claire
Gets there on time for the most part, what more can I say.
27/08/20 by Customer
Excellent service. Easy and fast delivery. Thank you
27/08/20 by Customer
Up until now always had great experiences with Parcel Monkey, sending parcels within the UK and abroad. Excellent customer service too.
27/08/20 by A. Seg-Doh
booked a 24 collection/delivery as package is urgent never picked it up called 24 hours later and the best they can do is next day pickup so package will take 4 days refund Im told will take 7 days chat - waiting nearly 5 minutes between each reply. Will never waste my time with them again
27/08/20 by Pete Keys
Very easy to use, lots of options and a great delivery service. used before, will definitely use again.
27/08/20 by Sarah Wheeler
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