We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,676 reviews.
As on previous occasions, I can’t fault the service. Easy to process, always the best value.
09/09/20 by Ms Lesley Fraser
Parcel delivered safely and on time
09/09/20 by M Subeathar
After paying for 2 day delivery, dropping off my package, it took a full 6 days to arrive. This is not good, and I’m definitely not happy.
09/09/20 by Josev King
Excellent service,London to Qatar in four days door to door ????????????
09/09/20 by Paul Bardini
Did exactly what they say. Worked first time no negatives whatsoever
09/09/20 by Mr stephen levitt
Customer service is slow and useless. Asked for some rough timeframe and they couldnt give it to me. Driver was hours late collecting Covid-19 Test samples and risking peoples health, by being late. I would avoid using these guys and just go direct to DPD or whomever you want, its far better and the service is better! Never going to have anything from us ever again and I will happily tell everyone how shambolic you are.
09/09/20 by Toby
Quick and easy to choose options.
09/09/20 by Mr Groves
Used the service a couple of times now. Pick-up timings as promised. Tracking updates are often poor/slow once delivered in-country (destination). Though that is always likely to be an unknown variable.
Pricing is very competitive and service reliable. All good, for me !!!
09/09/20 by Customer
I am very pleased so far with my experience with Parcel Monkey uk I havent given it 5 stars as my parcel is still in transit & hasnt yet been delivered My parcel is to my daughter who has been able to track the parcel & been kept informed This is a great improvement on previous experiences with other providers They were very helpful on the chat line when I had a query & needed help My parcel was picked up promptly so impressed
09/09/20 by Barbara Linda Painter
Fast efficient and competitive pricing, keep it up!
09/09/20 by Jacqueline Christon
Quite good although slower than last time. However will use your services next time i send to family in France.
09/09/20 by Mrs E Mason
The only criticism I have is that there is no time frame in the day to say when the parcel will be collected - i.e. 08.00-12.00 or similar. Would it not be possible for the carrier to give such timings? Otherwise everything went smoothly. Thank you!
09/09/20 by Customer
Great Service, Using DPD on your website , door to door from a town in Hampshire to Carrick-On-Suir, Co. Tipperary, Ireland, in 3 working days. Easily booked, user friendly label printing etc! Thank You Parcel Monkey, will use again.
09/09/20 by Mr. Gabriel Brazel
Amazing!
I pacchi sono arrivati puntualissimi, spediti di giovedì pomeriggio da Londra e arrivati in Italia il martedì mattina! Sono soddisfatta e consiglierò il servizio a tutti!
08/09/20 by Gloria Mancini
Paid for a 48 hr service and it took 6 days. Was collected a day late then sat at delivery depot for several days. I was refused any sort of refund even though I had paid extra for this service. Complained to ceo but no response. Shambles of a company
08/09/20 by Customer
Great service and so quick and easy to organise! Will definitely use again!!
08/09/20 by Lynn Cuthbert
Very good service
08/09/20 by PRADEEP AMARAWRDENA
Very simple system to use.
Collected from the house and tracked the whole journey.
Delivered very quickly.
Would recommend without hesitation.
08/09/20 by Pat
Customer service is terrible when trying to sort a missing parcel. Don’t read the email thread and look at images you supply and then try to say that you dropped off the incorrect parcel. 2 weeks after expected delivery date they are still asking the same info that was supplied to them on day one. Ok when it works but when things go wrong they don’t want to resolve. Used them lots over the years but won’t be again after this
08/09/20 by Customer
Spot on service
08/09/20 by Janet
I used you to send a parcel to the Usa using the DPD Pickup express service which cost over £29 and was supposed to get there in 2-4 days. I delivered it to a pickup point in Edinburgh on 1st September and it is now the 8th and on checking the tracking it says my item is coming back to me! Whats happening?
08/09/20 by Customer
Excellent, as ever!
Parcel was collected in the UK on Friday afternoon / evening and was here in a fairly remote area of Greece by Wednesday ... you said 3 - 5 days, and 3 - 5 days it was!
08/09/20 by Customer
I sent stuff back to Amazon via DHL
08/09/20 by Customer
Was promised a two day delivery to Germany via Parcelforce, 8 days later its still at the "international hub" in the UK...
08/09/20 by Rebecca Martin
It all worked perfectly
08/09/20 by Customer
I had brilliant service, Friendly and professional, I would recommend Parcel Monkeys UK to all my friends.
08/09/20 by Carmine
Good site, quick to book parcels. No complaints whatsoever.
08/09/20 by Customer James B in Devon UK
Used parcel monkey for the first time to send 21kilos from uk to sweden. Selected dpd service. Parcel monkey site easy to use. The very large parcel within the limits was collected from my door within 48 hours by dpd. The parcel was tracked by automatic text messages to the recipient throughout it s journey.
Arrived uk to sweden within 72hours to local pick up point. Then delivered to the door when requested. Excellent service - will use again!! Recommended service Thanks parcel monkey and DPD. A value for money service too
08/09/20 by Thomas
Paid almost £15 for next day pick up and delivery . Did not get picked up had to drive 7 miles to drop off shop to get it there to customer. Very disappointed
08/09/20 by Sweets
Brilliant service. Had to post a baby carrier urgently to my son, you made it very easy. Good instructions and on time.
Will definitely use this service again. He was impressed!
08/09/20 by Customer
No any update by tracking number since Friday (4 days).
08/09/20 by Kaspars Kursitis
This is I have to say was a really good experience.
The advice and support was excellent from all the staff I had occasion to deal with.
Will happily ???? do more More business with them and would certainly recommend to anyone.
Don
08/09/20 by DON
Really bad, item was returned to me by the courier as they said they could not ship a decorative non working vintage Zippo lighter to Japan, they then refused to refund the shipping cost and the insurance I paid which was over £50. A complete bunch of con artists, avoid them, just go direct with Parcelforce who would have refunded me most of the money. BEWARE
08/09/20 by richard
Makes my life easier!
08/09/20 by Relton
The more I use Parcel Monkey UK, the more confident I feel about sending my parcels safely in the UK and overseas. The prices are very competitive too. Thank you.
08/09/20 by Sally B
QUICK INEXPENSIVE AND EASY TO USE
08/09/20 by Customer
All perfect. No problems
08/09/20 by Victor
Very good service.
08/09/20 by Jessie
I have recommended parcel monkey to many people , I could never complain about there service or price they have always fastsbeen brilliant.
08/09/20 by Eleanor Mckinnon
Parcel collected and delivered as arranged
08/09/20 by Claire
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