We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,676 reviews.
First class from the start to the finish they picked on the day I booked and I the parcel was delivered no problems would highly recommend ????????????????
06/09/20 by Geraldine
Try to send parcel to India of 50 pound in India customs charge was 17 pounds and rest 33 pounds was been Charged by the courier company Courier and I posted my parcel through air parcel I have no idea why it’s gone through Courier
05/09/20 by MR DEEPESH DUBEY
Poo when it goes wrong, pointless paying for extra cover might aswell cross ya fingers, pooer than poo
05/09/20 by Customer
The parcel was picked up on time and delivered as promised. Very competitive prices and I will use again vey soon.
05/09/20 by Carl Smith
As usual a concise, easy and reliable postal service.
05/09/20 by Ali sharpe
As the title states - missed collection, failed cancellation and no refund confirmation. I booked a Courier collection through PM. PM didnt communicate any delays. They then failed to cancel as requested and havent confirmed whether a refund is being processed. They havent replied to any messages for a few days.
05/09/20 by Chris
Excellent service
05/09/20 by Judy Goosen
Great service, collected on time and delivered on time. Wouldnt hesitate to use again.
05/09/20 by Rachel Tilley
I used Parcel Monkey for the first time a d it was fantastic. The parcel was collected and delivered on time. THANK YOU.
05/09/20 by Mrs Hebberd
Excellent service
05/09/20 by Customer
Great service much cheaper than the competition.
05/09/20 by Andy
Could not fault Parcel Monkey for anything. They did everything they had promised to do. It was all very efficient. The only problem was that, during our parcel’s journey to Australia, two glasses - a birthday present for our daughter-in-law - we’re broken.
05/09/20 by Colin Malam
Great service.Always use parcel monkey.
05/09/20 by Customer
They didn’t declare my items as personal effects, so I have to pay customs for my used clothes
05/09/20 by Customer
One again this was a perfect service for me. London UK to Italy. They picked things up from my house and delivered on time 4 days later at a really cheap cost
05/09/20 by Customer
Easy to obtain an excellent quote, Tracking of delivery is excellent
05/09/20 by Mr Arthur Nicholls
Perfect timing
04/09/20 by Julita
First class delivery once again
04/09/20 by gillian williams
A quick and easy way to get the best price for the job .
04/09/20 by Customer
Service as usual
04/09/20 by Simon V
Excellent very easy to use
04/09/20 by customer
No problems with this parcel.. delivered a day early
04/09/20 by P MAX
Excellent and easy. Very competitive costs and efficient service
04/09/20 by Customer
Cheap, fast and reliable service. So easy to send a parcel. 5 stars
04/09/20 by Customer
Good service on most occasions. Only one problem with trying to rearrange a collection out of hours. Ended up paying twice on one occasion.
04/09/20 by Alison Horne
Very good service. But the only company I could use, for my parcel, was Parcel force 48 - they did not pick up my package till gone 5pm.
04/09/20 by B Pope
Very simple to use at all stages of the process. Had been recommended by a friend who uses them regularly and I was really pleased with the service I received.
04/09/20 by L James
What was called 48-hour service turned out to be 10 days for the "target delivery date". A further week later, package has still not arrived and I am stuck between ParcelMonkey and the carrier, DPD, to figure out where it is and how I can get hold of it. Very disappointed.
04/09/20 by Bassem Zaki
Our Response: Hello Bessem,
Thank you for your review and we apologise for this issue.
Kindly get in touch with the Support team via your Parcel Monkey account and our team will happily help you, this is being assessed for the moment.
Kind regards,
Parcel Monkey Team
Great price and easy to use. All went as promised.
04/09/20 by Chris Story
Used Parcel Monkey many times and have always found then great. Parcel collected and arrives as stated
04/09/20 by Caroline fisher
After paying £33 for a next day courier to pick up my item and, after no collection was made, 3 “rearranged” collections, still, my item remains in my hallway. Not one of the collections have been “next day” always scheduled days later (but then never happening at all!). That is 3 days of waiting all day for the collection as there is no idea of time apart from “between 8-6“. You cannot contact the company apart from through email (which is wise as I’m sure that the calls would not be complimentary). The email system is insane: a lot of “sorry this has happened” but with no explain or action on their behalf - I have now asked for a refund which I have to wait for a week for. Absolutely shocking.
04/09/20 by Mrs. kim Hawley
ParcelMonkey is fine until a parcel goes astray - then they are simply a block between you and the courier to getting the problem resolved. Ive had the runaround from ParcelMonkey customer support for more than a month now and got nowhere. Expensive lesson learned; always book couriers direct.
04/09/20 by Nick
I was excited to use Parcel Monkey because a friend who works at the Post Office recommended it. I was sending items from London to Germany and from all indication items were supposed to be delivered in 2 days. Items ended up being delivered on the 9th day of posting. Parcel Force only updated the tracking on the first two days and I heard nothing more on the status of the delivery till my friend received it. Most of the items were damaged on receipt.
04/09/20 by Customer
Parcel Monkey offers significant savings from those offered by respective courier and Parcelforce websites. It’s easy to use with labels arriving within 5 minutes. I will definitely use them again.
04/09/20 by Justin
My parcel arrived completely distorted
04/09/20 by Customer
Perfect has always
04/09/20 by Customer
Ideal for shipping from another country to your home country, no phone calls required, quick & all online. Very pleasant experience.
04/09/20 by Customer
Great, phoned 1hr before pickup which takes the frustrations of having to stay in all day,
04/09/20 by Jacky
All worked really well, Im pleased.
04/09/20 by John Bale
My parcel was damaged on arrival to destination so not good Courier!!!
04/09/20 by Nicola stone
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
