We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,418 reviews.
Thank you again for your quick service.
27/08/20 by Patrick
Always 100% satisfied :-)
27/08/20 by Bartlomiej
Excellent service as always. Thank you
26/08/20 by M.A..
No hassle, great service, exactly what me and my customer wanted ????????
26/08/20 by Retro Renault Services
My first time using Parcel Monkey and I am delighted with it! Speedy delivery time to France (4 working days!) and the tracking information is informative, accurate and kept up-to-date regularly. Will definitely use this company again. Thank you!
26/08/20 by Sue Edmonds
I’m not usually the one who give feedbacks to any service I get especially negative feedback. But someone needs to see this to be warned. Their customer service is unacceptable. Very inefficient. I have another existing package that is missing and I have been back in forth with them for a while now and they can’t still provide me any definite answer. Their customer service is just not acceptable and extremely frustrating. If you want to avoid stress with your packages missing or dealing with a bad customer service, go find another service to use. Their service is unacceptable .
26/08/20 by Customer J
Just fab. I send a lot of saddles every month and this is so easy and much cheaper than booking parcels in at the post office. Highly recommended
26/08/20 by Jayne Marsh
Delays in collection as they had not processed my booking accurately. That too three days and constant calling to sort out. Once collected the rest was smooth.
26/08/20 by Sarah T
Straightforward, simple collection and delivered
26/08/20 by K Hyde
Collection was quick, efficient and social distancing was observed. Parcel arrived quickly and safely. Many thanks.
26/08/20 by CustomerD Keyse
Top banana for that little Parcel Monkey ????
26/08/20 by Ray S
Parcel force pick 2 items on my address and there response was they cant deliver to the address iv suggested and when the receiver went to pick at the depot only one item was received and im not even told to where there other suitcase is So which depot was my other suitcase delivered
26/08/20 by Customer
I often send parcels to Lithuania. This is the best service. It’s quick and easy. It shows you all the options and it’s really cheap.
26/08/20 by Monica
Good service !!! I will use it again for sure
Erica
26/08/20 by erica Hill
First class service. Have used them a couple of times sending parcels between the UK and Spain and will continue to do so.
26/08/20 by Joanne
Excellent service.
Simple.
26/08/20 by Prof.Vaughan Richmond
Excellent service. 1 parcel UK to California. £41.90 with DPD. From drop off to delivery point exactly 60 hours.
Royal Mail wanted £74.00 and they usually take 10 to 14 days for the same item, same place.
Thank you Parcel Monkey and DPD.
26/08/20 by Brian Woodhouse
Perfect service!
26/08/20 by Colin Black
Always happy with the service
26/08/20 by Bmw-mikey
Easy to use site, clear instructions and communications, parcel delivered in Italy in 3 days using the standard economy tariff! The price quoted was about half (!) of what Royal Mail quoted on their website. Parcel Monkey UK is the site to turn to if you want to send parcels abroad at sensible prices! Thanks guys!
26/08/20 by Giuseppe Scozzafava
Thanks great once again
26/08/20 by DAVID MCCABE
After a shaky start with Parcel Monkeys courier failing to turn up for collection on the right day and the appalling customer service encountered, our package did turn up ok. Not sure if Id use then again though as I have not experienced such poor customer service in quite some time.
26/08/20 by Mr Borg
Great international service;) 100% recommended
26/08/20 by M Dow
The PC monitor was completely broken and unusable when it is arrived to the desitiantion.
26/08/20 by Customer
excellent booking portal but with a few glitches [it can get you into a loop if you start with a weight it likes but after then adding size as part of the booking you cant get the delivery option previously presented], insurance cost is higher than alternative services, tracking is slow [i often find out from customers they have goods quite a long time before tracking is updated]. biggest issue is when things go wrong - P2G seems incapable of getting answers from couriers anytime soon
26/08/20 by will knight
Did not pick up the parcel on date.
26/08/20 by Customer
Excellent website and easy to follow unlike others which confused us regarding relevant parcel sizes and then insurance options.
Picked up within 24hrs and delivered the next day, on a 48hr service which exceeded expectations (thought be 48hrs from collection).
Excellent value for money.
26/08/20 by Customer
Easy to view different options and purchase required service.
26/08/20 by Customer
WORST SERVICE EVER They are a broker and the supply chain breaks down! They blame the courier and the courier (DPD) blames them. Long story short; they simply do not do what you pay them for. Two days they missed a collection. Then they actually lied and told me it was collected at a very specific time and it was not! Same your time and frustration and go direct to a courier. I will never use again! You cannot speak to anyone it is an offshore chat desk. No update communications. Struggling to think of a plus point to be honest. Avoid. Avoid. Avoid
26/08/20 by customer
Always use Parcel Monkey with my business deliveries both in mainland UK and aboard, and can honestly say that I have never experienced a problem with them. The website is easy to use and understand, the pickups have always been on time and the deliveries have always been without a glitch. Even the tracking facility is easy to use whether the delivery is in the UK and aboard. I would recommend them to anyone.
26/08/20 by N A Mott
Normally very good but for some reason Parcel Force did not attempt to pick our parcel up and I had to request a pick up the following week. I do not think this was Parcel Monkeys fault but Parcel Forces
26/08/20 by Jill Cantrill
Very disappointed with the service. My parcel was not collected on the booked day. I had to call to make another pick up date and that was not collected. I had to go to the post office finally to send the parcel. Will think again about going through Parcel Monkey.
26/08/20 by Dolly
Excellent website, very easy to book a delivery and great price
26/08/20 by Andy
great
effortless and efficient
26/08/20 by Ingo
Parcel Monkey is un-reliable. Let me tell you how? 1.On the 6th of Aug 2020, I booked for the item to be collected after payment of £23 2. Next day parcel force person comes and collects the items after several checks, he finds some issue and he comes back next time and scans and takes the item and item get delivered to the destination on 12 Aug 2020. 3. On 22 Aug 2020 - without my consent Parcel Monkey withdraw £52.60 from my credit card. 4 Parcel Monkey chat/customer service doesnt help to refund 5 Reported to credit card company as a dispute of transaction... I hope the above info helps to decide and to make the right decision.. and can withdraw money even after payment without your consent.
26/08/20 by Raghav
Very reliable, always using Parcel Monkey!
25/08/20 by Customer
cheap, fast and no problems. thanks
25/08/20 by Customer
Delivery still not arrived over 11 days after when it was meant to be there in 3!! Useless!!
25/08/20 by Adam Last
Fast and efficient! Awesome service
25/08/20 by Barry Burger
Brilliant as usual, used ParcelMonkey for years now always pleased with service given from chosen couriers.
25/08/20 by Pam Sykes
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