We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,676 reviews.
To be honest, At first I was reluctant to use Parcel Monkey because of the huge price difference with the original carrier but at the end my package delivered to Istanbul just about 3 days and I am very happy about it.
08/09/20 by Suat Atac
One star is pushing it . Paid a hundred pounds and the selected company has failed to collect now on three promised days . Parcel monkey offered no explanation and appears to have no customer service expecting to wing it with auto responses despite requests for calls back and simple answers to simple questions . Next Day service = 6 days so far, no service
07/09/20 by richard
Easy, great price, can’t fault you guys!
07/09/20 by Customer
Little bit expensive
07/09/20 by Lucia Gmitterova
A1 in every way
07/09/20 by Steve Welton
All fine, until something goes wrong, when you will be left high and dry with no timely means of contact, not even a chat service. No sense of urgency to resolve issues or any real sense of customer service. Buy cheap, buy twice.
07/09/20 by Tim
First time used as I normally send to Canada through Royal mail. I have to say I was very impressed with how easy it was. More importantly I dropped off at the post office on the Tuesday morning and my son received on the Friday. Excellent service and I would definitely recommend, although they have set the bar high so I hope that level of service continues.
07/09/20 by Kim Clarke
Prompt, professional fast and reliable. Best, automatic tracking system.
07/09/20 by Customer
Very fast and efficient service
07/09/20 by Elwyn
They shipped a parcel with wrong details, put senders contact details instead of receivers so courier couldnt contact the customer and deliver the parcel. After parcel was returned they offered to dispose of it. Our support tickets get standard bot replies which make no sense whatsoever and not a single assistant actually answered any queries we raised. Definately dont recommend to use their service.
07/09/20 by Bitstore.tech
Shocking customer service, there is no contact number and they were useless when an oven I posted got lost. It took over a month to locate my oven which I paid next day delivery for and I had to go directly to the courier as Parcel Monkey were no help at all
07/09/20 by Holly Moyler
Great price and service highly recommend
07/09/20 by Sev Mehmet
Excellent. Thanks for a very good service.
07/09/20 by Mr Hudson
Parcel Monkey is very reliable, efficient and the website is easy to navigate.
07/09/20 by Klaudia Crilly
Easy, fast simple service
07/09/20 by ky moynihan
Excellent service, arrived a day earlier than it was supposed to which was exactly what I wanted! thank you!
07/09/20 by Customer
Delivered as promised on time
07/09/20 by Stuart Edge
Terrible service. My parcel returned to a supplier in original carton on 24 hour service through DX. Heavy so pricey to send, paid extra cover because high value. It arrived after 5 days, carton split open. Looked like it had been dropped, dragged. I lost £39 off my refund from the supplier. PM refused claim against insurance, ignored written letter of complaint and follow up email. Dont expect fair service from Parcel Monkey is my advice.
07/09/20 by BobD
Prompt pick up and delivery, reasonably priced. Definitely use again.
07/09/20 by Customer
Good service as described and very professional
07/09/20 by Dimi
Price was good. Everything ran smoothly and parcel arrived within 2 weeks (UK to Australia). All good, will use again.
07/09/20 by DST
Very good service with dpd via Parcel Monkey. After being messed around by Parcel force and having my parcel returned, i was very wary about sending my parcel again to Germany. My sister who had sent a parcel to hk via this site said she had good service and it was cheap. ... it really was!! I originally sent the parcel via parcel force which cost me over £50 (which i am still trying to get a refund for as they failed to deliver even though the recipient was in and the address was correct). dpd Via Parcel monkey the same parcel was a little over £20. ... and it got there quickly and safely. Very impressed with the service... quick and efficient. Courier even came to collect it whereas i had to go to the post office to send via parcel force. Would def recommend Parcel Monkey!
06/09/20 by Customer
Great price Great service highly recommend
06/09/20 by Derek Fairminer
Great service. Parcel arrived intact and on time.
06/09/20 by Customer
Our parcel was picked from our home in Nottingham and delivered to Bucharest in the six days promised. We are impressed and delighted about the service from Parcel Force. Thank you. Will use you again
06/09/20 by Elizabeth Walters
Item (bike) was picked up on time by the courier from my address, it then seemed to spend many days moving around depots in the uk, finally it made it to Greece on the day it should have been delivered, all in all it was about 4 days late and the notification of it delivery I had was that it was in Athens, not the delivery location, although it wasn’t in Athens but had actually been delivered to the correct location a day or so before.
Communication needs to be improved and the timings.
However, my bike was delivered in the same condition as when it was collected, so that’s great. Thank you.
06/09/20 by Ed Jones
Highly recommend Great service
06/09/20 by Lindy
Great easy service. Large parcel to its destination in Spain in less than a week.
Very satisfied!
06/09/20 by Gary
Good prices, easy to book
06/09/20 by ma
Great price. Great service. Speedy delivery
06/09/20 by Terry Bennett
Brilliant service as ever. Parcel collected lunchtime Tuesday and arrived in France on Thursday morning.
06/09/20 by Customer dawn
Fair price and good for insurance. Courier was fine and parcel collected and delivered on time. I found it difficult to use the PM tracking code with links not working.
06/09/20 by Customer Jo
Parcel delayed, much cheaper going through dpd instead of parcel monkey, paid for 2 day delivery and its been over a week and has still not arrived.
06/09/20 by April Donald
good on collection, but your after care is non existent. i sent you an email over a week ago, and have still not received a reply.
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06/09/20 by Robert Jones
Excellet never had a problem,
Parcels from UK to Germany in 2 days!
From UK to Poland - 3 days.
Parcelmonkey very recommended guys
06/09/20 by Customer
Parcel still not been delivered. Been over a week for a 2 to 3 day delivery and still no sign. Hugely disappointing as this had a birthday gift in it.
06/09/20 by JT
No help what so ever when a delivery goes wrong. obstructive and completely useless.
06/09/20 by Andy Pennington
Great service and easy transaction
06/09/20 by Customer
I use a few other companies for lighter and lower value parcels but this is still the best value for heavier 2-20Kg parcels with higher levels of insurance / compensation required. Labels are not quite available instantly hence 4 stars.
06/09/20 by Stuart
Quick service and safe
06/09/20 by M Ehthisham Anwar
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