We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,676 reviews.
Another excellent shipment handled by Parcel Monkey UK
11/09/20 by Mr Alex Wainwright
Hi.This is no opinion about Parcel Monkey.rather Hermes that was booked to come collect it.No one turned up and the parcel was never added to their web page as active so I could not cancel it.Hours of trying to get to talk with someone and lots of messages to web addresses that are no longer used and a complains phone number that was cleared after the first 2 rings.and dont get me started on that useless Holly app.What A joke!
I then used the resolver site to get a message to them and after including the paypal info /tracking number ect ect all I got was emails telling me to rebook the delivery even after letting them know that it was sent by other courier.So I have got nowhere with them.One other thing they said that someone had attempted to uplift the parcel but got no answer even when there was a large note on the door telling them the door was open and parcel was there but when I asked how that would have happened if it was not added as active so how did the courier know to come for it.NO reply as yet.I have given up on Hermes as this is not the first time they have not had a courier in the area for pickups.
Thanks
10/09/20 by Customer
Very efficient thank you
10/09/20 by Customer
Utterly useless, nobody came to collect. Website is buggy and login is not working, cant reset password. What a shambles!
10/09/20 by Luke Sartain (#3MINUTESEO)
Appalling company, avoid! I booked a delivery with this company to go to Australia for which I have paid more than £250 that included items for my newly born premature granddaughter that my daughter was desperate for. Booked the collection for four days after entering the details and paying for the delivery so they had plenty of notice and so that this coincided with my day off. I waited in all day from 8am through until 6pm and no one arrived to another courier! I contacted ParcelMonkey three times in the afternoon and they said they contacted DX and they reassured them that someone would collect the parcel. I was persuaded to give them another chance and rearranged to have the parcel picked on my next day off, giving them five days notice to get their act together and was given a direct number to contact them on. By 2pm on the collection day the parcel still had not been picked up so I phoned them and they said that the collection was definitely booked with the driver for collection on that day. By 4:15pm the driver had not arrived and I phoned them again. The customer advisor told me that she had spoken to the driver and he was in my area and the parcel would be picked up within the next hour. By 5:30pm the driver still had not turned up. I rang the helpdesk again and this time was told by the advisor that she could not contact the driver! Another whole day wasted sat in waiting from 8am until 6pm for a collection that never turned up. What makes this even worse is that there was no apology and the constant lying from the so called customer service assistants. I now have a daughter who is still desperate for these items, I have spent over £250 for a service I have not received and wasted two whole days waiting for this company and an extra week! Disgusting service, extremely disappointed and annoyed and they could not seem to care less!
10/09/20 by Simon Sheen
Excellent service as always. Fast and efficient delivery. Easy to use. Highly recommended
10/09/20 by Mr Evans
Parcel Monckey via DHL really helped me out. I ordered a printer from ebay. I tried to provide the correct weight and size to the best of my ability only to find out on arrival the small printer I though I ordered was allot bigger. I thank the delivery guy because he still collected it and dropped off.
Thank You DHL and Parcel Monkey.
10/09/20 by MsMcshe
Quick and simple, as always!
From start to finish, ParcelMonkey is efficient and quick, as well as cheap! I will always be using them for my postage needs from now on.
10/09/20 by Kyle
Absolute disaster no package delivered no contact no Communications never use again.
10/09/20 by Customer
Great service. Good value for money.
10/09/20 by Customer
Excellent service. Quick & easy.
10/09/20 by Rhian
Simple and straightforward would definitely use again.
Recommended
10/09/20 by Leslie
Quick and cheap.
10/09/20 by Sean Sessford
Its unfair to give Parcel Monkey only 1 star as they have never been anything other than incredibly efficient. The 1 star really relates to DPD and their French partners Chronopost. The last order I placed for a 2 day delivery took DPD a week to actually collect the parcel and Chronopost 4 days to deliver. This time Chronopost decided to leave the parcel at our post office 3 days after the delivery date. Having paid for a 2 day home delivery for a very heavy parcel not too happy.
10/09/20 by Biggs
Great service
10/09/20 by Miss KL
Excellent as usual. Parcel collected Monday, delivered to Rotterdam Wednesday. For a low price too.
10/09/20 by Billy Batson
An easy to use system and efficient delivery service makes it a great benefit for delivering our Apivino mead and Fosse Way Honey products.
10/09/20 by CHRIS ATKINS
Super fast delivery even with bank holiday
10/09/20 by Kevin Hine
Excellent service. Parcel was collected the next day and delivered to the South of France in 4 Days! Cant fault.
10/09/20 by Jean Metherell
I found this very helpful. You found me a courier who collected on time and delivered on time at a reasonable rate. All totally satisfactory.
10/09/20 by sarajb
Easy to use service with good rates and choice of courier. Click on book now for collection tomorrow and you have to wait in all day as theres no advice on a collection window. Dont bother to try to ring them either... Come on Parcel Monkey - you can do better!
10/09/20 by Stuart Richards
very good service easy on line
10/09/20 by stephen howard
Easy to use and reduced contact and time spent in Post Office but would actually have been £2 cheaper if I had sent it through Parcel Force at the Post Office itself rather than printing off all paperwork myself!
10/09/20 by AP
Price great and very quick service, always on time.
10/09/20 by Joana Mateiro
Hi . This is a few times I’ve had additional charges . The things I send are all the exact same dimensions so why every few weeks I get additional charges . The ones that I’ve had charges for were 2.7 kilos yet I’m getting told over 5 kilos . I want refunded or I won’t use parcel monkey again
10/09/20 by Customer Kenny Martin
Booked a return of goods to Amazon. Expensive but I wasnt paying. They collected goods on the right day but didnt say what time to expect them, could be a problem for a working customer.
10/09/20 by Pamela Attwaters
Great service
10/09/20 by Kevin Newton
Very good and easy going service...
10/09/20 by Customer
England to NZ in less than a week! Amazing service, everything was perfect including the price.
10/09/20 by NJ
The website is very good at offering all the various options from a variety of courier companies. However the actual service is poor. I have used Parcel Monkey twice now and been let down both times. Dates booked for pick up not adhered to, and no explanation. Trying to get a response from someone other than a robot is difficult to say the least.
10/09/20 by Mr DON THOMSON
I had 2 large parcels delivered today. They arrived approximately 3 days later than expected. There were some difficulties with the address and otherwise the service would have been very good and straightforward. I was able to get help and support on-line to sort out the destination delivery. This is a good value service and I would use again.
10/09/20 by BB
Easy painless experience via DHL UK, and good value.
10/09/20 by Lee MCINNES
Parcelforce 1 day delivery booked through this site. Both Customer Services and overall delivery was reliable.
10/09/20 by S Devineni
the best company
09/09/20 by Customer
Very reasonable price, easy to use and couldnt fault the delivery time. Highly recommend and would use again.
09/09/20 by Jo
Parcel sent to wrong depot
09/09/20 by Customer
Yet again a first class service and speedy delivery.
09/09/20 by Mr Robert Hawkins
I am very pleased with this company. Ordering was simple and straightforward and the packages have all been collected on time. Some have been delivered already, the others destined for further afield have not arrived yet but this is not due to any fault with Parcel Monkey.
09/09/20 by Sharon Booth
Booked parcel with ease, parcel was collected on the day advised and delivered quickly.
09/09/20 by Graham
Using Parcel Monkey worked very well, though the parcel itself was delivered by Parcelforce. Good value to post an art item of high value and arrived very quickly and in perfect condition. Excellent.
09/09/20 by Shaun
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