We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,418 reviews.
Nice Andrzej quick
30/08/20 by Maryna
Great service
30/08/20 by Sarah Haresign
An excellent service. Very easy to use. Clear instructions about packaging. Prompt pick up from the house and parcel delivered in Australia within the six days. Will use ParcelMonkey again.
30/08/20 by Mrs Leslie Langford
Excellent value, better price than P2G.
30/08/20 by Mrs Victoria Holt
first time user and got a first class service
30/08/20 by gerry mc gowan
Collected on time - website easy to use
30/08/20 by MHG
Excellent service - easy to organise the collection of my parcel. Good prices. Overall very satisfying.
30/08/20 by Alizon Martin
Good service, collected and delivered on time, would use again!
30/08/20 by Kathryn Mullins
Very happy, quickly delivered.
30/08/20 by Customer
The cost was very reasonable (the package was very large and heavy), the process easy, the package was collected and delivered on time.
30/08/20 by Dave
Easy to arrange, quick pick up and arrived at destination in good order.
30/08/20 by Carol Hall
Spot on service
30/08/20 by Phil E
Quick efficient friendly service
30/08/20 by Lesley
Collected my parcel as arranged and got it to where I asked them too with no drama s and easy tracking!! Does exactly what it says on the tin and I would recommend parcel monkey to anybody
30/08/20 by Benjamin Vale
First time using but will be using again. Had a return to Netherlands, really easy to arrange and comparatively priced. Item simply dropped at post office and delivered safe and sound within a couple of days. Very happy, thank you
30/08/20 by Allie
I booked a small parcel for 3-7 day delivery, to China. Due to it being China with all the polotics at the moment and the get out clause of Covid-19, I appreciate that there are delays beyond parcel monkeys and the couriers control However, there was no disclaimer, that I noticed, but I received a few days later an estimated delivey of 4th September, which is three weeks So, I may be unfair giving a poor review at this time, but I am not impressed
30/08/20 by Julie Oswald
Got confused in the middle of the process whether I was dealing with Parcel Monkey or DHL
30/08/20 by R M Fuller
On 10 Of July I have sent 2 parcel back to Vietnam. After 8 days my family have recived only 1 parcel (clothes only ) 1st parcel contain : Clothes Only 2nd parcel contain : 3 Jordan shoes,my collection with zippo lighter , clipper lighter and other value and memory item. When I filled in the form of parcle monkey. It only allow to fill under 1000£. So I have to go down the value of my item to match with 1000£. I wait for more than 45 days For missing parcel. As I have trust parcel monkey to find missing parcel as they report. After that they refund me 200£ based on form that I fill under 1000£ for 2 parcel. (This is my bad) I have been very patience to wait and no reply from parcel monkey for my email . It last for 30 days more without any reply except I have to accept refund of 200£. I understand the refund and I dont need the money to match with the value of my item. But Im ****** off to write this review just to let other know when using the service , please becareful with them !!! I have lost my anniversary zippo , and g - shock watch that been with me since I was a students. This is big lost for my memory not about the money or refund . I deserve an answear from the company !
30/08/20 by Kyle Pham
Excellent company. I wish all were as easy to use as Parcel Monkey - and they save you money.
30/08/20 by Customer
Super easy, lots of choice, collection and delivery exactly as stated. Absolutely no hassle - it was a heavy parcel too! Brilliant.
30/08/20 by TD
Said 2 day service. Took 4 days
29/08/20 by Customer
Excellent service
29/08/20 by Motatec
Very comprehensive web site. Easy to use. Comprehensive. Very quick and efficient and value for money. X
29/08/20 by Susan
ALL GOOD HERE NO PROBLEMS AT ALL
29/08/20 by Gerald Edwards
Took extra money from my bank account afterwards saying box was 19kg instead of 1.9kg the only way a box 10x10x19 could be that weight would be if I had sent a block of lead.
29/08/20 by Customer
Easy to use and good price
29/08/20 by Alexander Raven
Prompt customer service when needed and very competitive pricing.
29/08/20 by Customer
I sent a small parcel, less than 1kg, then got told it was 30kg. Clearly a mistake, but no way to correct and then got an extra charge, rip off
29/08/20 by MR PETER
I am very happy with the sevice and price of parcelmonkey. Highly recommended.
29/08/20 by customer
Excellent service.
29/08/20 by Customer
Really bad experience the courier didn’t come the collection day was 24/08/2020 we are steel waiting
29/08/20 by Yassara
No Monkeying Around here. The ease of the web site is excellent, the cost could not be bettered. Dropping of at my local post office was flawless.
You have another convert.
29/08/20 by Angela & Dudley Wheatcroft
I have sent a few parcels with this company, but won’t use them again. Issues such as giving a collection time then arriving 2 hours earlier and leaving a sorry we missed you card, which with several calls did get sorted; then they lost my parcel, which was at least insured, they paid out, fair enough, but then they left the customer’s replacement parcel in my hallway on collection day.. the web help allowed me to reschedule collection 48 hours later, when I contacted them to try and sort it, they replied offering to schedule a new collection 2 days later. This was for overnight services; the impact on my own business is significant and cost me money and cancellations as well as poor feedback too. Messy, not what I want or need in a courier agent.
29/08/20 by customer
Cheapest website and had no restrictions on what I needed to send. I used Parcelforce and UK to Belgium it took 2 days. Really happy with the price for quite a heavy parcel and time it took to be delivered. Spot on
29/08/20 by Joanne Mccombie
Parcel booked for Parcel Force 24 hr delivery on a Monday. Didnt turn up. Rebooked for Tuesday. Didnt turn up. Rebooked for Thursday. Didnt turn up Said they did but we waited in every day and nobody had been. Cancelled order rebooked Hermes through another courier they turned up next day and parcel now on the way. Appalling service and response from Parcel Monkey. Told no compensation or recompense despite having paid extra insurance BECAUSE THE PARCEL HADNT BEEN COLLECTED!!! Needless to say we wont be using them again
29/08/20 by Customer
Great service
29/08/20 by Disillusioned ex customer
Good service plenty of different options
the only criticism is that if you have already signed then it would be better if your pick up details we rememberEd
29/08/20 by Les g
Fast collection.Hassle free service.Recomended
29/08/20 by Sandra
Hi, I am very pleased with the dealings I had with Parcel Monkey UK,
the staff were very helpful and happy to speak with,
I would use Parcel monkey again Thank you.
29/08/20 by Yvonne Haensel
I was very impressed with the service and will certainly recommend parcel monkey to my friends.
The parcel arrived quickly and it was at a reasonable price.
Thankyou
28/08/20 by Customer
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