We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,676 reviews.
excellent value and service
02/09/20 by MARK SMITH
Absolute S**t customer service - they used Hermes who stole the bluray player I was shipping and then they refused to pay me the default compensation that came with the delivery service because i did not take out the £5 EXTRA cover for the £15 my parcel value exceeded the basic included cover. So no refund of the basic cover and no refund of the postage. Cowboy company who doesnt give a dam once you have paid them. The fact that they will use Hermes says it all. Hermes has a whole website dedicated to how bad and untrustworthy its service is run by the thousands of dissatisfied customers. USE THIS COMPANY AT YOUR OWN RISK
02/09/20 by Mark Hoffman
Parcel Monkey and Courier failed to pick up 3 next day booked parcels, this happened 3 times!! each had a confirmed pick up but they never did. Im still having problems getting my money back after having to book another courier direct (no issues with them PDP) I wont use them again! very poor service.
02/09/20 by Jerry Moorhouse
Poor service. First collection time and date came and went no phone call no one advised me that they wouldnt be coming to collect... Despite me waiting in. Then called them next day, they didnt seem to know or care why my collection was missed. Eventually came 2 days later. Parcel arrived in USA in over a week. Then... After I received the survey, I got an email to say they were in fact charging me another £10 as they weighed itt and it was heavier than I booked it, which was a lie as I weighed it on scales. They automatically debit your card for the extra amount. Shoxkingly poor service, wont use again. Avoid!
02/09/20 by Unhappy Customer
Parcel monkey lost my package and then took no responsibility and gave me no explanation. All my belongings have been lost and I am a victim. I cannot reach anyone in Parcel Monkey and cannot find my belongings.
02/09/20 by ILGIN AKPINAR
Website was easy to use, parcels delivered on time
02/09/20 by Steph
The only option for me when sending large parcels. Fab
02/09/20 by Jayne Marsh
Excellent service all round.
02/09/20 by Justin Woollaston-Winn
User friendly website. Fast, efficient service!
02/09/20 by Customer
perfect service always the best
02/09/20 by customerHayle
I needed a document sent from India to the UK. The website was easy to use and item arrived on time. Great service.
01/09/20 by Customer
I dropped off my parcel for Denmark at the post office on a Wednesday morning after having printed and attached the label at home. The parcel arrived in Denmark on the Monday. The process was easy to follow and went smoothly.
01/09/20 by Lotte Beeston
What a disgusting and rude company , I am sure if your parcel arrives and they get their commission it’s ok . Mine was late , they actually offered a next day service France to UK which Courier don’t do . They refuse to contact Courier on my behalf and I can’t claim as parcelmonkey need to contact them . They have no telephone and no way of speaking to anyone . Trust me go direct with Courier or the carrier , Any problems and you have no come back ... so I’m sat with a£1000 parcel sat in the UK and parcel monkey will not contact Courier even though I have sent the direct mail of the person who is waiting for them . Rude and useless and just ignore all requests . Avoid like the plague and go direct with the carriers .Courier have been awesome through this and tell me this is the norm of parcel monkey
01/09/20 by Tony
Collection on the day, during the morning, so that we could leave the house later on.
01/09/20 by Customer
Cheap and easy. Used DHL who collected without issue.
01/09/20 by Beanie
Excellent keep up the good work
01/09/20 by Customer
Easy to use but MUST MAKE CLEAR that next day delivery is ONLY possible if a parcel is dropped before 12:00 otherwise it is effectively 48 hours - although Post office would also do this and cheaper if I had got there earlier - It was NOT CLEAR that this would not be possible even though the Parcel Monkey site let me pay for it first without warning... BIG FAIL for urgent parcel.
01/09/20 by Alice
Excellent service
01/09/20 by Tudor Williams
SMASHING HERMES INTO THE GROUND, IDEAL SO FAR
01/09/20 by Customer Richard Wardhaugh
never had a problem on this site...so quick and easy
01/09/20 by linda smith
Very Easy to use website would highly recommend.
01/09/20 by Customer
The quickest and most convenient form of sending off a parcel. Nice and easy, even no label printing required.
01/09/20 by Wojciech Kudla
Excellent service. Very nice and helpful driver which picked Parcel up
01/09/20 by Customer
Very quick and easy. Much cheaper than other couriers.
01/09/20 by Cat C
Previous parcel collection services have always seemed to be problematic. No fuss with Parcel Monkey, no issues and fair pricing. Parcel arrived as expected even though I did not have a plastic envelope to attach shipping documents, this was supported by the appointed courier.
01/09/20 by Paul Houston
Simple and efficient system to arrange courier.
01/09/20 by David Blyth Scotland
Simple to use and got me a courier for a next day collection
01/09/20 by Keith Dignum
This is a great service and cost...... 16.6kg to Spain under £25 I will use this regularly
01/09/20 by Steven Turner
Excellent service 100% recommended
01/09/20 by David Stone
Good rates and reliable service. Anything too big for Royal Mail we check prices on Parcel Monkey and always find them a good price.
01/09/20 by Rachael
Didnt show up on collection date
01/09/20 by Hannah jones
Great reliable service with reasonable pricing
01/09/20 by Gary Kirby
very good will use again
01/09/20 by richard
3 times you have let me down. I am still waiting for my refund I wont be using you again. 1st time I accept but 3 times and I then let my clients down P
01/09/20 by NICKI RICHARDSON
Used parcel monkey to ship three boxes from the UK to Germany. Everything went well, the boxes were at the destination within two days.
The only annoying thing was that I did not know when the parcels would be picked up on the day because I wasnt told any time period which would have been helpful.
31/08/20 by Customer
Unable to redeliver to correct address easily , parcel was obviously not treated in accordance with the labelling , as in fragile !!! Knocked about , packaging tattered and torn . Wouldn’t use this service again !
31/08/20 by JULIE Edwards
Great and easy service. Saved a very significant percentage over retail price, and got the exact same service. Thanks!
31/08/20 by Andy F
Easy to use and delivered well on time, great service
31/08/20 by Mr Alan Johnson
Fast, efficient & easy to organise on line which I usually find difficult. The driver was so very nice. Polite & helpful & helped me put the labels on correctly!
Its not easy posting g to Denmark but the box arrived on time intact.thank you.
31/08/20 by Mrs Quinteros
great service
31/08/20 by Raphael Kelaty
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