We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,419 reviews.
it works , is fast
23/08/20 by Customer
Easy to set up, parcel collected when expected and arrived at destination without any issues. Very happy.
23/08/20 by MRS R TONKS
Very efficient service
23/08/20 by Margaret Chambers
Excellent service as always
22/08/20 by Customer
Excellent service as always. Thank you
22/08/20 by Deborah
Better than Parcel2go
22/08/20 by Customer
Very fast and efficient service was very pleased with this service
22/08/20 by NATALIE Astudillo
Terrible, unhelpful when problems arise with delivery and you can’t sort yourself as your not named on the shipment making it very expensive and Parcel Monkey don’t help.
22/08/20 by Customer
that was brilliant, thank you.
22/08/20 by Customer
Im happy with service!
22/08/20 by IWONA
Very quick and reliable
22/08/20 by Abdul Rauf
Ive only just started using Parcel Monkey and so far the service has been fantastic and everyone received their packages safely. I will continue to use this service as its just so easy and convenient!
22/08/20 by Rachel
Great. Recommend to others
22/08/20 by santa metrikyte
Exellentt service. Had a slight problem with my order but was sorted out straight away. Easy to find products. Great promotions.
22/08/20 by Strawberry
PARCEL=CON-MONKEYS Parcel Monkey operates inside a loophole that means its not regulated as a postal service/communications company so there is no ombudsman. If they dont respond to your complaints you can take them to court. CAB will be able to advise you of the wording to use in communication with them so that you can win your case DONT BE SCAMMED BY THIS MONKEYS TAKE LEGAL ACTION AND YOUR GET YOUR MONEY INSURANCE CLAIMS ETC BACK OFF THEM PLUS ANY COURT COST FEES THAT YOU ARE OUT OF POCKET WITH GOOGLE THERE LOOPHOLE THEY ARE NOT REGULATED AS A PARCEL COURIER SERVICE BECAUSE THEY ARE NOT REGULATED THEY CANNOT EVEN GO INTO YOUR BANK ACCOUNT AND TAKE ANY FUNDS FOR OVER WEIGHT OVERSIZED PARCELS ETC ETC YOU WILL GET YOUR MONEY BACK ALSO DONT LET THESE SCAMMERS SCAM YOU YOU HAVE MORE RIGHT TO THESE CLOWNS THEN THEY HAVE OVER YOU IF YOU STAND UP TO THEM THEY WILL BACK DOWN AND PAY OUT ALSO REPORT THEM TO ACTION FRAUD ONLINE FOR A CRIME REF NUMBER DONT BE SCAMMED BY THESE MONKEYS TAKE THERE PHONE NUMBER ALSO BELOW parcel Monkey Holdings Ltd Phone: 023 8045 5567 Address: International House George Curl Way, Southampton SO18 2RZ
22/08/20 by SCOTTY
Excellent service, insured,quick, reasonable price
Easy to use
22/08/20 by Paul Smith
Prompt efficient and affordable service
22/08/20 by customer
Fast, simple, takes the hassle out of sending odd shaped parcels etc
22/08/20 by Glendon Ben Franklin
Not wasting too much of my time on these wasters, will just copy below the same review sent about Parcelforce, the other half of these wasters..... I had to put 1 star down as that is the minimum that is allowed to be put on the review, in truth there should be a negative star score and it would have been the full 5 negative stars for a lying cheating disrespectful and thoroughly disgraceful despicable company no one should even think about going anywhere near them for any sort of parcel delivery, cannot be trusted and all they can do is lie and attempt to cover up their failures
22/08/20 by Mr M Hutton
Easy in every sense, from pickup, tracking and delivery....from UK to NewZealand.
22/08/20 by Mandy
Great service. Easy to operate and delivered well
22/08/20 by GC
great service
22/08/20 by Raphael Kelaty
Fast and efficient service . I always use and trust this company with gifts for my daughter and grandchildren who reside in Sweden .
Huge huge Thankyou to your staff.
22/08/20 by Sheila
Parcel not picked up by DX No phone number to speak to anyone Still problem not resolved Recommend booking direct with courier Shame as I have sent quite a few with no problems Lost my business
22/08/20 by Mr Richard Gowers
Cannot fault this service use it weekly
22/08/20 by DAVID MCCABE
Great service and was easy to use only down side is I am unable to track my parcel so have no idea if it has actually made it to where it should have gone, which is becoming a bit stressful now as I will have to try calling around to check myself now if I can. If my item has arrived ok and on time I would definitely use this service again.
22/08/20 by Customer
Parcel Monkey was ok. Easy to arrange shipping but the shippers are very variable. Paid for 24 hour delivery with Parcel Force - dropped off on 14th delivered delivered on 18th. PF not really interested in complaint so would not waste money on 24 or avoid altogether.
21/08/20 by wodge
Used Parcel Monkey couple of times. So far no problems, easy drop off and fast delivery. Thank you.
21/08/20 by Customer
Great site for well priced postage
21/08/20 by Jackie Graham
Brilliant, fast and reliable ! A*
21/08/20 by Customer
Top draw service
21/08/20 by Timothy Swift
8kg parcel arrived safely in Holland when it was supposed to, excellent.
21/08/20 by Hilary
The site is easy to use and I recommend it to others who want competitive rates for sending parcels in this country or abroad.
21/08/20 by CustAndrewomer
I have been using Parcel Monkey for a while now and have found them excellent. Whether sending stuff to the rest of Europe or within the UK, I have had no problems and the recipients have commented how efficient the service was. I have no problem recommending the company and will continue to use them. Keep up the good work and thank you.
Ewan
Dalwhinnie
21/08/20 by ewan carr
Fantastic service and the parcel got to Australia in good time - thank you
21/08/20 by Celia Temple
Unfortunately everything was great until I received a bill for additional weight that was false. My package weighted about 500g all in, I used 1kg as a hugely conservative figure to cover myself and then they charged me for an apparent weight of 11kg. Physically impossible with what I sent. I asked them for evidence but have heard nothing. I would happily have continued to use them for the convenience and the pick up guys seemed great, but I cant afford to be billed for the wrong item and then ignored.
21/08/20 by Customer
Amazing service very quick
21/08/20 by Mike
international priority ( they cant even get it from the customer to the depo ) (AVOID LIKE COVID 19 ) used these MONKEYS for a fair few years now. mainly been good , BUT when there is a problem , they can never resolve. wouldnt worry about insurgence as this doesnt mean anything when using these MONKEYS. we will never use them again
21/08/20 by Customer
Ive used it nationally and internationally and never had any issues. Very smooth process with competitive prices.
21/08/20 by Reem Alaseel
Poor service.. Offer £15 on all the correct information and then charge £52.60 extra.. I dont go to McDonalds and buy a burger for £4.99 and get an extra charge in the post because they got charged more for chips that week! Very misleading even if it is covered in your T&Cs!
21/08/20 by Dave Powell
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
