We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,419 reviews.
first time I have used them and so far so good, prices are excellent and I will be using them again in the future
21/08/20 by Customer Richard Wardhaugh
Excellent service
21/08/20 by Mrs Carol Charlton
I have used several times now - it makes the job easy, the choices are clear and the whole process is very efficient. Even if you are just using the Post Office service. I always go for drop off and print label. Might need a better set of kitchen scales!
21/08/20 by David Allman
Great service, prompt, efficient and great value. Thanks.
21/08/20 by William Cannell
From UK to USA longer delivery 4 days was one week! But mega lower cost Defo use them again, half the price of Paecelforce!
21/08/20 by Mr Graham Jones
Fantastic service
21/08/20 by M.ikram
Used around 6 times now remarkable savings and value for money
20/08/20 by Lesley
A brilliant service. The hardest part is measuring the package, as it took me longer to find my tape measure than order the service. My parcel arrived in Greece in one piece and in a timely manner.
20/08/20 by Parcel sent to Greece
Satisfied with service
20/08/20 by Jack Chawawa
Great Sevice
20/08/20 by stephen williams
Always reliable steady service
Easy to order Collection
Easy to pay
All round five stars
20/08/20 by Tom
great price on their service
20/08/20 by Dalip Matta
Excellent service.
20/08/20 by Patrick Murray
Super quick and efficient door to door
Well done
20/08/20 by Mr Webb
Always reliable. Price excellent.
20/08/20 by Richard Wheeler
Quick, competitively priced and efficient - no issues. Will use again.
20/08/20 by Customer
This was a large parcel and the driver could not have been more helpful
20/08/20 by Caroline
We paid for a same day collection, next day delivery through this company. The courier did not collect the item. As the next day was a Friday, parcel monkey were unable to deliver the parcel until the Monday...4 days later than we paid for. They happily cancelled the order for us and promised a refund within 3-5 working days. We since received an email (3rd working day) telling us we werent getting a refund as the courier had picked up the parcel. - They didnt, we did, and sent it through a capable courier. Now Parcel monkey want us to WAIT for a refund whilst they check with parcel force that they dont have a parcel they didnt collect! Absolute shambles of a service and completely unprofessional.
20/08/20 by Jacob Powell
Easy to use and good rates
20/08/20 by Silsoe Classic and Modern
Always a good service
20/08/20 by Nigel
Collection and Drop off worked perfectly. Would definitely recommend this service and will be using it as it has now proved reliable on multiple occasions.
20/08/20 by Customer
Parcel arrived as arranged, no concerns all good
20/08/20 by Lizzie
Sent my first parcel with parcel monkey and the front end was perfect. Drop off of the parcel was great then it went to DPD ...no tracking working and it has still not arrived a week later . For the last 3 days it has been "Received, not manifested (overage)" whatever that means. It appears the problem is with DPD but using parcel monkey creates another person in the chain which is not making it better
20/08/20 by Joseph Kelly
Efficient and quick order, drop off & tracking. I needed to send off a parcel quickly the same day, ordered online, the printing labels were sent quickly and I liked using the post office to drop off. Tracking done well. Quick delivery. Excellent price.
To improve: the printing label is too close to the edge of the paper, risking letters and numbers being missed. Please move more in the middle as default. Thanks.
20/08/20 by Happy Customer
Booked to send a parcel. Courier didn’t show up to collect. I reported this and was originally told I could have a refund. I haven’t received my refund and they are now ignoring my messages. I would not recommend and will certainly never use again. When I pay for a service, I expect to get that service or receive a full refund.
20/08/20 by David Price
I often use ParcelForce via ParcelMonkey for ebay sales etc. on larger items. There is a good discount vs using ParcelForce directly and a useful additional insured value included.
20/08/20 by Customer
Couldnt believe this option was available when I saw it - sooO much cheaper than sending a package to Canada with Parcel Monkey than it is through the post office AND meant we got to bypass Canadian postal services which last Summer took 3 weeks to deliver a small letter. We sent a 3kg package, it got picked up from the house while I was at work on the Thursday and was safely delivered at my friends house in Toronto on Monday!!! How is that even possible???? AND during a pandemic. Unbelievable. You are amazing. Thank you. So nice to know this option is available and I dont have to panic every time I send something long haul....waiting for weeks to hear if it ever got there! And great tracking.
20/08/20 by Caley
Your courier Courier never turned up for 3 days to another couriers....despite sending texts next day saying they were collecting next day.....poor service throughout then they charge me an over charge for a parcel I weighed on three different scales that came on at 20.5 kg....will not use them again that for sure....oldest con trick in the book adding charges days and weeks later.
20/08/20 by Russell Fenton
????% SATISFACTION GUARANTEED. Great Customer Service, Courier Booking is easier, User friendly and Affordable. Parcel collected and Delivered as on the stated time frame.
Highly recommended.
20/08/20 by Simfukwe Peter
Next day delivery, goods arrived in perfect condition unlike parcels2go who damaged the goods I transported with them.
20/08/20 by Carol Handcock
Quick pick up but item was supposed to be delivered 3-5 days have not reached destination after 10 days
19/08/20 by Customer
Great service easy to use web site
19/08/20 by Stuart Edge
So easy to use
19/08/20 by Relton
Excellent customer support. Thank you for all your help and advice.
Many thanks.
19/08/20 by Customer
USELESS - AVOID AT ALL COSTS! Three days a parcel has been waiting for collection and Im assured by Parcel Monkey it is booked in with Courier. Guess what - Courier have no record of it. Customer Services woeful and Director Nav Ramiah couldnt be bothered to reply to requests for help - ignorant to say the least. AVOID AVOID AVOID AVOID AVOID AVOID and in case you are in any doubt, I will repeat it, AVOID!
19/08/20 by Mark Willis
Good service and on time delivery
19/08/20 by Customer
EXCELLENT NEST DAY DELIVERY
EXCELLENT PRICE
19/08/20 by mark tisdall
Quick and easy to use and always lots of postal options to choose. I use Parcel monkey loads. Esp to send abroad and they are always a reasonable price
19/08/20 by Heidi Potter - School PTA
Needed to send a parcel to my sister in the US. I am not familiar with the paperwork needed. Parcel Monkey guided me through every step. It was easy to do with clear instructions.
The link to track the parcel was amazing too and what I had sent on a Friday in rural Kent was in Indiana the following Wednesday.
19/08/20 by Denise Boddington
Easy to use and navigate site. Clear instructions on what to do.very quick response and printing labels is so easy. Definitely recommend Parcel Monkey
19/08/20 by Allan
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