We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,677 reviews.
great service
31/08/20 by Raphael Kelaty
As usual excellent service parcel collected on time and arrived with the 24 hours agreed, you cannot ask for more than that.
31/08/20 by CustAndrewomer
You always do as stated Delivery Germany on time
31/08/20 by Customer menzies
Easy to use and I like the enhanced insurance included, which you didnt get on some other comparison sites.
31/08/20 by S Richards
It is very easy to use, reliable and reasonably priced courier service. I’ve used this service many times in the past and will use in the future. I generally drop off the parcel to the nearest post office (after printing & attaching the label) and track online for delivery. My parcel is always delivered on time.
31/08/20 by S Paul
Process as usual was quick and simple. I will use them again.
31/08/20 by Malcolm Weatherhead
This bunch at Parcel Monkey , have clearly lost my parcel , and do not have the b*lls to say so . I sent a parcel on the 31/7/2020- and as of the 31/8/2020- I just get "the computer says no" response ..This is a SHOCKINGLY BAD experience. They blame ParcelForce, and will not under any circumstance will they actually get off their bottoms and do something about this . They dont like a bad review but will not EARN a good one ...
31/08/20 by Stuart Cartwright
Great service, prompt pick up, easy to fill in all the forms and customs too. Will 100% be using again
31/08/20 by Mrs Shannen Fordham
Easy to use. Able to do at home to save time dropping off at local PO.
31/08/20 by Matthias
Sent a large delicate parcel. It was extremely well wrapped but I was worried it may be damaged or arrive late. It arrived at its destination very quickly and intact and buyer was delighted. Full marks to Parcel Monkey
31/08/20 by M J Mitchell
Sent a parcel to south korea from the uk ans it arrived perfectly and super quick delivery
31/08/20 by Hmg2812
top job always fast easy to do big thank you to all in parcel monkey .
31/08/20 by GARRY HILL
Very friendly service.
Quic ans efficient.
Cheaper than other options out there
31/08/20 by Customer
Good value, picked up and delivered on the days advised. Easy to navigate the dashboard once booked. Recommend Parcel Monkey.
31/08/20 by Customer
Really easy to arrange, and a smooth process. pick up and delivery as requested
31/08/20 by Paul Bailey
Received in great time good service
31/08/20 by Clare Ranson
This was the first time I used Parcel Monkey, and Im pleased to say it was a positive experience.
Parcel Monkey is a comparison service and once the pick up and delivery details are submitted a list of providers are shown. You just pick the one that fits your requirements.
Prices vary by provider and service. I was pleasantly surprised to discover that to have a 20kg parcel collected from Yorkshire and delivered to Wiltshire cost me £10. I received my e-bay purchase within 48 hours. Well done parcel force.
Highly recommended.
31/08/20 by Mr King
Perfect for finding the most reasonable price to post to Belgium. Will definitely use again.
31/08/20 by Melissa Donohoe
Professional efficient reliable competitivelt priced service
31/08/20 by Abramovich
Nice Andrzej quick
30/08/20 by Maryna
Great service
30/08/20 by Sarah Haresign
An excellent service. Very easy to use. Clear instructions about packaging. Prompt pick up from the house and parcel delivered in Australia within the six days. Will use ParcelMonkey again.
30/08/20 by Mrs Leslie Langford
Excellent value, better price than P2G.
30/08/20 by Mrs Victoria Holt
first time user and got a first class service
30/08/20 by gerry mc gowan
Collected on time - website easy to use
30/08/20 by MHG
Excellent service - easy to organise the collection of my parcel. Good prices. Overall very satisfying.
30/08/20 by Alizon Martin
Good service, collected and delivered on time, would use again!
30/08/20 by Kathryn Mullins
Very happy, quickly delivered.
30/08/20 by Customer
The cost was very reasonable (the package was very large and heavy), the process easy, the package was collected and delivered on time.
30/08/20 by Dave
Easy to arrange, quick pick up and arrived at destination in good order.
30/08/20 by Carol Hall
Spot on service
30/08/20 by Phil E
Quick efficient friendly service
30/08/20 by Lesley
Collected my parcel as arranged and got it to where I asked them too with no drama s and easy tracking!! Does exactly what it says on the tin and I would recommend parcel monkey to anybody
30/08/20 by Benjamin Vale
First time using but will be using again. Had a return to Netherlands, really easy to arrange and comparatively priced. Item simply dropped at post office and delivered safe and sound within a couple of days. Very happy, thank you
30/08/20 by Allie
I booked a small parcel for 3-7 day delivery, to China. Due to it being China with all the polotics at the moment and the get out clause of Covid-19, I appreciate that there are delays beyond parcel monkeys and the couriers control However, there was no disclaimer, that I noticed, but I received a few days later an estimated delivey of 4th September, which is three weeks So, I may be unfair giving a poor review at this time, but I am not impressed
30/08/20 by Julie Oswald
Got confused in the middle of the process whether I was dealing with Parcel Monkey or DHL
30/08/20 by R M Fuller
On 10 Of July I have sent 2 parcel back to Vietnam. After 8 days my family have recived only 1 parcel (clothes only ) 1st parcel contain : Clothes Only 2nd parcel contain : 3 Jordan shoes,my collection with zippo lighter , clipper lighter and other value and memory item. When I filled in the form of parcle monkey. It only allow to fill under 1000£. So I have to go down the value of my item to match with 1000£. I wait for more than 45 days For missing parcel. As I have trust parcel monkey to find missing parcel as they report. After that they refund me 200£ based on form that I fill under 1000£ for 2 parcel. (This is my bad) I have been very patience to wait and no reply from parcel monkey for my email . It last for 30 days more without any reply except I have to accept refund of 200£. I understand the refund and I dont need the money to match with the value of my item. But Im ****** off to write this review just to let other know when using the service , please becareful with them !!! I have lost my anniversary zippo , and g - shock watch that been with me since I was a students. This is big lost for my memory not about the money or refund . I deserve an answear from the company !
30/08/20 by Kyle Pham
Excellent company. I wish all were as easy to use as Parcel Monkey - and they save you money.
30/08/20 by Customer
Super easy, lots of choice, collection and delivery exactly as stated. Absolutely no hassle - it was a heavy parcel too! Brilliant.
30/08/20 by TD
Said 2 day service. Took 4 days
29/08/20 by Customer
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