We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,419 reviews.
worst service ever, I have used them twice for international deliveries. The First time they sent it to the right person the second package was going to a different country they sent it to the person I shipped to previously. I have made a claim with them which has been ignored for the last 2 months some cowboy operation.
19/08/20 by martin asare
Booked Parcel Force sent a poster to a customer in a document tube, arrived at delivery address damaged clearly had been thrown around
19/08/20 by Chris
Use at your peril! I booked a collection with Courier via Parcel Monkey. Making the booking fine, printing the label fine, Parcel Monkey taking my money also fine. Then to the collection.... Courier refused to collect because the bar code wouldnt scan, apparently it has to start with a "J". They thought that despite the label saying Courier and despite the Courier driver having the collection on his device that the collection should be made by UK Mail and somebody would collect later that day. Of cause the parcel was not collected. So began the nightmare correspondence with Parcel Monkey, firstly try to find a phone number its either very well hidden or they do not accept calls, useful! I was initially informed that they would contact Courier and let me know; when a day went by with no update I contacted Parcel Monkey again to be told that my parcel was delivered and they proceeded to give me a date, time and signature name. Would they believe that I have on CCTV the Courier driver on his phone for 10-minutes with his depot trying to find a way to collect the parcel and leaving it behind the previous day, no they would not. Would they believe that I had the said parcel live on my CCTV sat in my works reception area still awaiting collection, no they would not. They can have my £8.99 if it makes them sleep well at night. Back to the Post Office for me. Terrible, terrible, terrible Company, spend your hard earned money wisely and not with these fraudsters.
19/08/20 by Karen
I picked your service as your marketing info on line said: "New Zealand might be on the other side of the world but when using Courier Parcel UK, it really will be ‘no worries’. With us you get an affordable price on our quick and reliable courier service, delivering your parcel the 11,500 miles it takes to get to the North or South islands of New Zealand in only 4-5 days (on our worldwide air service). " My envelope was picked up on 13 August, but having checked via the tracking link it is not due for delivery until 24 August - please advise why this has taken so long!!
19/08/20 by Avril Baker
Easy and cheaper
19/08/20 by Customer
Great service by Parcel Monkey. The options were well presented, the website easy to use - the process to book my parcel collection very smooth. The tracking link worked well too. I will use Parcel Monkey UK again.
19/08/20 by Emma, Devon
This is an average because I sent 2 parcels and for the first one its excellent but for the other one, its not so good. 2 parcels sent from Yorkshire on 12th Aug to French Alps. First one had regular updates on track and trace and was delivered on 18th so good reliable fast service. For the second parcel, only one update that evening to say it arrived in Cleveland but since then no updates at all over 6 days
19/08/20 by boris
really good, it works, good prices and tracked delivery
19/08/20 by Customer
Did the job at a great price.
19/08/20 by Customer
Collectioned on the day, delivery as stated the very next day.
Easy to use website you make your choice and pay.
Pleased to see they used Paypal.
Good communication via email.
19/08/20 by MRS C A BROWN CAROL
Brilliant service can’t fault it
18/08/20 by Customer
Order place for a 2-3 day delivery on a monday, collection was supposed to be on the tuesday, but wasnt picked up till the wednesday, and wasnt delivered till the following monday
18/08/20 by Sean
The collection was on time, and delivered within days.
Will use again very easy
18/08/20 by Lorraine
Fairly easy to use. Didnt realise that parcel would need to get to pick up point same day, so was a bit of a rush to get to post office before closing. Other service providers allow a day or two. Arrived in USA 6 days after posting.
18/08/20 by Dee M
Exceptional service on delivery to Australia - quoted 6-8 days - delivered on the eighth day in good condition,Marvellous, gauranteed to use again, fully recommend.
Ian, Warks.
18/08/20 by Ian, Leicester
Seamless service as always
18/08/20 by Phil E
Excellent service from Parcelmonkey and the carriers who delivered our parcel internationally
18/08/20 by Florence
Easy transaction, pickup and delivery to timetable
18/08/20 by Max Andrews
Great service
18/08/20 by Customer
Very good price, searched for the best price for sending two large heavy parcels. Sent a link to enable me and the buyer to track the parcels.
18/08/20 by MRS M SILVER
Zak and Megan both provide confused, incompetent, lying and rude customer service. PM8559914 we booked/paid £21.22 for the parcel on 5th August to deliver in Spain. Its 18th Today and the parcel is still in the U.K. Now they are asking us pay again to return the parcel. Zak and Megan unable to explain why they didnt deliver the parcel??? I have got all the screenshots and now we are going to file a chargeback claim with our bank. NEVER EVER GOING TO USE THIS COMPANY
18/08/20 by ULTRA FITNESS
Process was quick and simple. Package picked up and delivered on time.
18/08/20 by Julie
Use many times for collection of parcels always a good service!
18/08/20 by Lesley Hicklin
I paid around £87 for parcel delivery to India, with a promise of delivering it 4 to 6 days. However It has been around 15 days but parcel is not delivered yet. Very poor service.
18/08/20 by Customer
Not sure who is to blame to be honest, and the parcel may still arrive ok, but it was due several days ago and the company in Italy responsible for delivering it keep saying that they were unable to deliver and that it will now be tomorrow. Saved a few quid by using Dpd via parcel monkey instead of on their site directly. Can’t help but feel like this has somehow resulted in our parcel being stolen, misplaced or just been downgraded to the ‘let’s leave this one here for a week before we bother dropping it off at the house’ service.
18/08/20 by Customer
Quick smooth seamless process. I always use parcel monkey.
18/08/20 by AbbjCustomer
I have tried parcel monkey for the first and last time. Having waited in all day on 17th August, the courier failed to another courier. The only Customer Service available was on line. The customer support analyst tried to tell me that the courier arrived at 4.18pm and could not get an answer. I have a Ring doorbell and nothing was recorded at this time and all 3 of us were at home at this time and near the door. The customer service was appalling bearing in mind I had just spent £60 to send an important parcel to our family in the U.S. There is no escalation to make a claim for this poor service either, just an un-helpful on line customer service. Avoid at all costs!
18/08/20 by Mr Borg
Great service, easy to use and lots of options given. Will use it again.
18/08/20 by Sara
delivered well within given time. Reasonable cost. Would certainly use again.
18/08/20 by Customer
Top service.. easy to use..
18/08/20 by Warren
Super efficient service as always. Easy to set up and track, thank you
18/08/20 by Kevin
Please note this is a comparison site only as I was told by parcelmonkey. This is how they disown themselves from any responsibility if anything goes wrong. It is not their fault. Unfortunately they do not let you contact the courier directly. They do it themselves but it takes a long time. If you are feeling lucky take a gamble and use parcel monkey. If the courier though fails to turn up parcel Monkey will start lying to you and say it will be picked up later in the day. As the courier does not turn up later then you will need to book again for a later day pick up. This can actually keep on going for many days possibly a week. Parcel monkey do not mind. They have no control over the courier.
18/08/20 by Customer
Thank u parcel monkey , good price , I sent a parcel to Algiers and arrived in 3 days
18/08/20 by Wassila
Fab .... really good
17/08/20 by Jacque
Great. I use whenever I have to send parcels.
17/08/20 by Sean Wood
Very bad service , charging extra after delivery 3-4 weeks , which unfair charges , they keep your card details, which not legal!
17/08/20 by Alla Mahmud
Very clear booking system My parcel was collected prompty , right at the time they said. Thorough tracking information.
Would use again.
17/08/20 by Mrs Taylor
collected promptly at source and delivered to destination on time. Good choice of prices and range of couriers. Good choice.
17/08/20 by Ronald McDonald
Always use this service..find it 5star
17/08/20 by Barrie Gilbert
No faff just simple and easy
17/08/20 by Customer
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