We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,677 reviews.
After a shaky start with Parcel Monkeys courier failing to turn up for collection on the right day and the appalling customer service encountered, our package did turn up ok. Not sure if Id use then again though as I have not experienced such poor customer service in quite some time.
26/08/20 by Mr Borg
Great international service;) 100% recommended
26/08/20 by M Dow
The PC monitor was completely broken and unusable when it is arrived to the desitiantion.
26/08/20 by Customer
excellent booking portal but with a few glitches [it can get you into a loop if you start with a weight it likes but after then adding size as part of the booking you cant get the delivery option previously presented], insurance cost is higher than alternative services, tracking is slow [i often find out from customers they have goods quite a long time before tracking is updated]. biggest issue is when things go wrong - P2G seems incapable of getting answers from couriers anytime soon
26/08/20 by will knight
Did not pick up the parcel on date.
26/08/20 by Customer
Excellent website and easy to follow unlike others which confused us regarding relevant parcel sizes and then insurance options.
Picked up within 24hrs and delivered the next day, on a 48hr service which exceeded expectations (thought be 48hrs from collection).
Excellent value for money.
26/08/20 by Customer
Easy to view different options and purchase required service.
26/08/20 by Customer
WORST SERVICE EVER They are a broker and the supply chain breaks down! They blame the courier and the courier (DPD) blames them. Long story short; they simply do not do what you pay them for. Two days they missed a collection. Then they actually lied and told me it was collected at a very specific time and it was not! Same your time and frustration and go direct to a courier. I will never use again! You cannot speak to anyone it is an offshore chat desk. No update communications. Struggling to think of a plus point to be honest. Avoid. Avoid. Avoid
26/08/20 by customer
Always use Parcel Monkey with my business deliveries both in mainland UK and aboard, and can honestly say that I have never experienced a problem with them. The website is easy to use and understand, the pickups have always been on time and the deliveries have always been without a glitch. Even the tracking facility is easy to use whether the delivery is in the UK and aboard. I would recommend them to anyone.
26/08/20 by N A Mott
Normally very good but for some reason Parcel Force did not attempt to pick our parcel up and I had to request a pick up the following week. I do not think this was Parcel Monkeys fault but Parcel Forces
26/08/20 by Jill Cantrill
Very disappointed with the service. My parcel was not collected on the booked day. I had to call to make another pick up date and that was not collected. I had to go to the post office finally to send the parcel. Will think again about going through Parcel Monkey.
26/08/20 by Dolly
Excellent website, very easy to book a delivery and great price
26/08/20 by Andy
great
effortless and efficient
26/08/20 by Ingo
Parcel Monkey is un-reliable. Let me tell you how? 1.On the 6th of Aug 2020, I booked for the item to be collected after payment of £23 2. Next day parcel force person comes and collects the items after several checks, he finds some issue and he comes back next time and scans and takes the item and item get delivered to the destination on 12 Aug 2020. 3. On 22 Aug 2020 - without my consent Parcel Monkey withdraw £52.60 from my credit card. 4 Parcel Monkey chat/customer service doesnt help to refund 5 Reported to credit card company as a dispute of transaction... I hope the above info helps to decide and to make the right decision.. and can withdraw money even after payment without your consent.
26/08/20 by Raghav
Very reliable, always using Parcel Monkey!
25/08/20 by Customer
cheap, fast and no problems. thanks
25/08/20 by Customer
Delivery still not arrived over 11 days after when it was meant to be there in 3!! Useless!!
25/08/20 by Adam Last
Fast and efficient! Awesome service
25/08/20 by Barry Burger
Brilliant as usual, used ParcelMonkey for years now always pleased with service given from chosen couriers.
25/08/20 by Pam Sykes
Use Parcel Monkey frequently to send parcels to Spain. This is a speedy reliable service and I recommend it.
25/08/20 by Customer
Excellent service, arrived in good time and easy to track.
25/08/20 by donna holsgrove
I have used Parcel Monkey for sometime and they have not failed me
25/08/20 by Paul Rogers
A great service for sending Apivino Mead s as nd Fosse Way Honey by carrier.
Very cost effective
25/08/20 by CHRIS ATKINS
Great service, cheapest around
25/08/20 by Customer
I liked ParcelMonkey but not parcelforce! Supposed to be 48hr but took 4 days!!
25/08/20 by Customer
Great service
25/08/20 by Customer
Good service thanks very much.
25/08/20 by Customer
As promised best price and delivered next day, as promised. Definitely recommend.
25/08/20 by Veronica Mc Cready
Very easy and straightforward took the stress out of searching for different companies.
Very good.
25/08/20 by Richie
Brilliant, picked up Tuesday dinner delivered in Italy Friday morning.
25/08/20 by Customer
So easy go on site and it is all explaned excellent service they do it all for you.
25/08/20 by H Reeve
I used the service to find the best price for a same day collection. 12 days later I am still unable to resolve the uncollected parcel or reimbursement of funds paid. Not impressed.
25/08/20 by Mr/Mrs Roadhouse
Really pleased with the service from Parcel Monkey. I hadnt sent many packages to the US before, but the process was very straightforward and my parcel arrived on time and in perfect condition.
25/08/20 by Lara B
Easy to book, good price, on time service.
25/08/20 by Karyn Hatton
Collected the day after my order and delivered to recipient the day after that. Tip-top service, thanks.
25/08/20 by Ray Cadman
Excellent service
25/08/20 by Trishdew
Pros: they offer a large choice of options. Cons: They mis-sell their services. I booked yesterday afternoon a next-day collection with DX via Parcel Monkey. The PM website was saying"book within 33 minutes for next-day delivery". It was important for me to get the parcel collected next day because of eBay delivery deadline. Today (the planned collection day) Ive been told by DX that they got the parcel information from Parcel Monkey too late to collect the parcel today, and it will be collected tomorrow. Parcel Monkey disclaims any responsibility because "this is not a guaranteed service". In this case, why are they labelling it as next day? Its misleading marketing. Beware!
25/08/20 by Roman
Everything was perfect. The delivery abroad was in time with no problems. Many thanks
25/08/20 by Carine mokigi
DO NOT USE Appalling. Time sensitive small parcel, paid £30 for overnight collection and delivery. Found out today that the parcel wasnt collected from the other partys address yesterday and yet nobody bothered to contact me (who paid for the service), nor the other party (this despite having phone and email contacts for us both). Now facing a 250m round trip to collect today. Thanks for nothing. DO NOT USE
25/08/20 by Geoff W
No contact since the shower doors got picked up and dropped by the driver No refund as not sure if they have been returned. please could some one get in touch as no news after they were picked up also could you email me a collection receipt to forward to seller for a refund. thanks
25/08/20 by CustomerAsma
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