We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,419 reviews.
Parcel collected on time and delivered to Qatar within one week. All in order. Cant fault that. And at reasonable cost.
17/08/20 by HAWKINS
Good prices and excellent service
17/08/20 by Phil E
Great service, thanks!
17/08/20 by Customer
Excellent!!
17/08/20 by M Clark
Picked up and delivered without any fuss, well done.
17/08/20 by Customer
Great when it goes right but not so good if you have a problem which is probably like most of the courier services, this is better than most.
17/08/20 by no name
Very good service
17/08/20 by Shirley
The box arrived and when opened we realised the product was broken into pieces! The parcel was handled unprofessionally and I’m disappointed.
17/08/20 by Customer
First time using the service and I will definitely use it again. Easy to use and very reasonable prices. My order was picked and delivered without any trouble and I was kept up to date on all movement of my parcels.
17/08/20 by Jennifer
met timescales and delivered safely - would use again!
17/08/20 by Customer
Prices quoted often change when go through booking and some services completely withdrawn only leaving more expensive options. Tracking system never shows recipient address. Just been notified a parcel still not delivered over a week after despatch, a delivery of 2 days quoted. No explanation or refund.
17/08/20 by Customer
Easy to use service but I havent the time to leave a review after each transaction. Once is enough.
17/08/20 by Stuart Richards
I was quoted £22.18 for a parcel delivery. When I checked my bank account had a debit For £51.90.from parcel force Since there is no contact number I have had to go through the hassle of going to the post office to get my parcel back and iam waiting for a reply to my Email concerning cancelling the order. Far too much hassle after being given false misleading and fraudulent information. Moreover booking directly with parcel force would have been cheaper,..also cheaper again with Courier who im now using. Best avoid You Dont need the hassle.
17/08/20 by dave doogan
Best shipping service I ever had in Europe, send my bag on a Friday from a remote island in the UK and it arrived the next Wednesday in the Netherlands already. Didnt have to print anything, postman brought the labels and everything
17/08/20 by Nicolaas Reijmers
Always good service
17/08/20 by Shane
Fast and efficient! Well priced too! Very impressed
17/08/20 by Customer
Brilliant quick service
17/08/20 by Tracey
Excellent service. Our 1st time using ParcelMonkey. Pickup via DPD on time and parcel delivered within the time stated. ????????????. Really good price too. Will definitely be using from now on.
17/08/20 by Louise Haughan
First class service, easy to use, very happy with collection and delivery.
17/08/20 by Customer
All good, no issues as of yet
17/08/20 by Customer
Great service. Picked up and delivered on time. Easy to get price on the website. Definitely recommend to others.
17/08/20 by Customer
very good service
17/08/20 by j Moir
Quick and easy. Will be using them again shortly
17/08/20 by Simon V
Simple process with good results
17/08/20 by Russell Fair
Quick and easy to use
My go to for courier choice
17/08/20 by Beverley Johnson
Brilliant service from pickup to delivery
16/08/20 by Pam Sykes
Parcel was sent to wrong hub and arrived late gaining me negative eBay feedback
16/08/20 by Joanne
As yet have had no confirmation that it has been delivered
16/08/20 by Matt Stanyard
I rarely give poor reviews but I have 2 reasons for this one: 1. the collection didnt happen on the scheduled day. I was told the driver attempted but I was not home which is rubish. I stayed in that whole day, 8am to 6pm waiting. 2. one of the customer service assistants had a really annoying attitude and was ignoring my questions and just telling me to wait. Very patronizing and belittling when they could have easily just said that they dont have any updates for me or something along those lines. Anyway, wont be using this service again :)
16/08/20 by Delia
Can not beat for the price, Delivery is down to the chosen courier of your choice, i do recommend them,
16/08/20 by john cook
Found the best price to send my parcel to Canada. Easy to arrange & send and it arrived in good time. Will use again.
16/08/20 by ..
After 10 days they send the package back. I had to pay and the original payment was all gone. I have no idea why no phone number and customer service I fly Monday- Friday. Extremely frustrating.
16/08/20 by Einat
I found it easy to use and the introduction was easy enough would I use again answer is yes
16/08/20 by George Broadfoot
I measured and weighed my parcel and Parcel Monkey recommended the best rate and service. Paid for it and was sent the parcel labels which I stuck on and took to the Post Office. All very simple, easy to use with simple tracking
16/08/20 by Stephen Coyle
The parcels were collected when they said and delivered a day early. No complaints. Excellent service
16/08/20 by Mrs Rogers
very easy and simple process.
delivered as promised.
16/08/20 by Muhammad Rana
Parcel monkey side of things excellent for price and label just let down by parcelforce who got paid for 24hr service but didn’t deliver
16/08/20 by David
Parcel wasnt delivered on the day or time is should have been. The next day it still wasnt delivered on the time it should have been consequently there was no one in when it arrived late. It was delivered on the third day again not on time but received.
16/08/20 by Jonathan
Parcel sent to USA, arrived on time. Thank you
16/08/20 by Mike Portsmouth
Fantastic service
16/08/20 by Customer
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