We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,419 reviews.
My only issue with this website is that the initial costing is totally misleading. To get an initial price the only detail about the parcel requested is weight. My 15kg parcel went from £9 to £36 once the size details were added. This is not acceptable the weight and size must be included in the front page.
14/08/20 by Michael - Bristol
Easy to book and great prices for shifting larger items.
14/08/20 by Customer
Amazing service, easy and convenient to use. My parcels arrived safely and before the expected time frame, and at a very competitive price.
14/08/20 by C.l.
Great service
14/08/20 by Mehroz Alvi
It all worked well EXCEPT that the paperwork required one to complete a customs form and pro forma invoice even when one clearly stated that only documents were being sent. This caused unnecessary work for the courier since documents and packages containing something other documents are handled differently; documents involving a simpler and more streamlined process. Please fix this glitch.
14/08/20 by Customer
Excellent service. Drop off to local Post Office was easy and parcel delivered on time.
Regards,
Peter
13/08/20 by General Cemetery Company
Easy to use and great service!
13/08/20 by RJP D’Silva
Great service. Easy to use webpage.
13/08/20 by Carol Cloy
Great service
13/08/20 by Ann Jones
Great service- makes order from specific sites that are usually collection only,
Hassle free!
13/08/20 by Anna Hawken
great service. Super friendly and nice driver always got a smile on his face.
13/08/20 by Customer
I am happy with Parcel Monkey 99% of the time. I just wish that when there was a problem it was sorted out at a faster rate than at present. Having said that it is mostly the carrier that prolongs things. Plus the carrier is the cause of the problem in the first place and not Parcel Monkey. Price wise they seem pretty fair, that why I use them.
13/08/20 by Distilling UK
Great service. I sent my parcel on Monday and it was safely delivered on Tuesday. A great way to get Fosse Way honey products and Apivino Mead to our customers.
13/08/20 by CHRIS ATKINS
Always first port of call
13/08/20 by Customer
Hassle free collection and delivery of an item I bought on ebay - thanks
13/08/20 by Laura Tulloch
A £350 item turned up damaged and despite raising a claim with Parcel Monkey, they wont pay out! They try everything to blame you for the packaging. AVOID!!!!
13/08/20 by Steve
Fine good prompt service Thanks
13/08/20 by Christopher Wiseman
Paid for 24 hour delivery but didn’t get it.
13/08/20 by Mick
ParcelMonkey always offers the best price and service. It pays to shop around but PM is my go to parcel delivery site. Keep up the good work
13/08/20 by Spudness
Great service collected from home and delivered within the time scale
13/08/20 by Heather
Parcel arrived in good time.
13/08/20 by jay
Followed the instructions on the parcel monkey web-site, entered all the details, made the payment, printed the labels for the parcel from the web-site, everything worked, no issues. Took my parcel to the post office, they scanned/verified the labels I had printed and attached to the parcel, nothing more to do, again no problems, all good.
13/08/20 by Franksta
Excellent from start to finish when ordering. Choose parcelforce Which picked parcel up at 9.15. Man came with label to go on parcel. I upgraded by couple of pound to get parcel del next day before 12.00. Parcel was delivered 10.15 fantastic service. Well done parcel monkey and parcelforce
13/08/20 by sue
The first time I have used Parcel Monkey. Very professional, easy to follow instructions on what to do!
Parcel arrived safely at destination. Plus I was able to track exact time it was delivered.
13/08/20 by Janet Cogan
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12/08/20 by URIC
Couldn’t be more pleased with the service. Parcel delivered to France very quickly.
12/08/20 by Susan
Gave good choices so that I could make a decision about who to use. The paperwork was simple and the address label easy to print out.
All possible questions about contents and insurance were covered.
My parcel was picked up at the time declared by a very pleasant courier.
It was easy to track and was delivered in excellent condition to Portugal in 5 days. I have used this service before; its excellent value for money and I would recommend it to anyone.
12/08/20 by Catherine Hunt
Excellent experience very simple to use and great service
12/08/20 by Mark Ax
Excellent, fast deliver!
12/08/20 by Customer
Super safe way to buy something and get it picked up and delivered to your address.
Was so simple to follow instruction and reasonably priced for great service.
Will definitely use them again.
Thank you,cheers.
12/08/20 by Adam
Excellent service again by parcel monkey. this is 3rd time i used for international parcel. if you read the rules and guide lines given by parcel monkey, then sending parcel is very easy.
Thank you Parcel monkey for sending parcel from UK to Sweden during this pandemic.
12/08/20 by Punit
PARCEL=CON-MONKEYS PARCEL=CON-MONKEYS Parcel Monkey operates inside a loophole that means its not regulated as a postal service/communications company so there is no ombudsman. If they dont respond to your complaints you can take them to court. CAB will be able to advise you of the wording to use in communication with them so that you can win your case DONT BE SCAMMED BY THIS MONKEYS TAKE LEGAL ACTION AND YOUR GET YOUR MONEY INSURANCE CLAIMS ETC BACK OFF THEM PLUS ANY COURT COST FEES THAT YOU ARE OUT OF POCKET WITH GOOGLE THERE LOOPHOLE THEY ARE NOT REGULATED AS A PARCEL COURIER SERVICE BECAUSE THEY ARE NOT REGULATED THEY CANNOT EVEN GO INTO YOUR BANK ACCOUNT AND TAKE ANY FUNDS FOR OVER WEIGHT OVERSIZED PARCELS ETC ETC YOU WILL GET YOUR MONEY BACK ALSO DONT LET THESE SCAMMERS SCAM YOU YOU HAVE MORE RIGHT TO THESE CLOWNS THEN THEY HAVE OVER YOU IF YOU STAND UP TO THEM THEY WILL BACK DOWN AND PAY OUT ALSO REPORT THEM TO ACTION FRAUD ONLINE FOR A CRIME REF NUMBER DONT BE SCAMMED BY THESE MONKEYS TAKE THERE PHONE NUMBER ALSO BELOW parcel Monkey Holdings Ltd Phone: 023 8045 5567 Address: International House George Curl Way, Southampton SO18 2RZ
12/08/20 by SCOTTY
I dropped my large parcel off and the it was delivered in a couple of days.good service no problems.
12/08/20 by Chris
This is the second parcel we have sent overseas to our daughter and it is so easy, and arrives just when they say. Great service.
12/08/20 by Customer Jeannette
Good first time experience using ParcelMonkey. Easy booking process, straightforward and goods were delivered on time.
12/08/20 by Customer
Parcel Monkey is the best website if youre sending parcels regularly, domestically and internationally. If you want your item to get it to its destination on time, then in my opinion there is no better website to use.
12/08/20 by Miklos Toth
Booking a collection on line was fairly straightforward.
The parcel was picked up and assume the parcel was delivered correctly.
12/08/20 by Mike in Cornwall
The website is user friendly, all information was clear and left no room for any potential questions, the price was reasonable also and delivery was in time, considering the current situation. Very pleased, will use this service again. Thank you
12/08/20 by Customer
fast service
12/08/20 by Customer
Once again Parcel Monkey UK was efficient and cost-effective!
12/08/20 by Colin Loney
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