We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,421 reviews.
Good value service
24/07/20 by Michael
we paid for parcel 24 was dropped at post office by 11 40 but our parcel took 5 days to be delivered
24/07/20 by recovery mullion
Easy Peasy Lemon squeezy! Parcel Monkey rocks the jungle!
24/07/20 by Myra dela Cruz
Good thank you
24/07/20 by Customer
I was an abroad student from Spain in Birmingham, I left all my things there since I had to leave in a hurry (corona), my roomate sent me a 24 kg suitcase at the beginning of June with all the things I own, not only they lost my suitcase but they sent me a wrong flyer and stated that they did their job in sending me something. They want to pay me 75 miserable pounds and get this issue buried. I am fighting with my lawyers and see what it can be done but my advise is: DO NOT TRUST THEM.
24/07/20 by claudia perez
Brilliant easy app to use and service impeccable. Use these for any deliveries all the time
24/07/20 by Tracey Salton
Easy to use website. Service exactly as described.
Price and service excellent by courier and delays not very much considering the effect of Covid
24/07/20 by Julia
Very good, efficient as fast as usual!
24/07/20 by Sol
Excellent good reliable service
24/07/20 by shamaila Hussain
The first time I used Parcel Monkey was about 3 weeks ago. I have now used them 6 times since, and every parcel has tracked properly and been delivered. Much cheaper price than going direct to Parcel Force too. What more could you ask for?
Excellent service!
24/07/20 by Damian
Really quick delivery to Spain, box arrived in same condo as when it left. The best price too. Definitely recommend.
24/07/20 by Alex
Great prices and an amazingly easy process.
24/07/20 by Christopher Harris
Next day delivery arrived on time delivered on , you can check where your parcel is anytime , thanks Mr G
24/07/20 by GARY ROSE
Booked parcel collection for Friday no one turned up I had to stop parcel guy and Monday to get him to take the parcel as he wasn’t coming to my address.not impressed with the service at all
23/07/20 by Customer
timely service
23/07/20 by Sanju
Easy to find the right courier service!
23/07/20 by Karon Watkinson
The parcel arrived on time as always.
23/07/20 by Customer
Ini time good service
23/07/20 by Customer
Parcel was picked up on the agreed day and got to the destination very quick and in good state
23/07/20 by Aurelie
Easy, efficient, good price and arrived safely ????
23/07/20 by Customer
A+ Service
smooth online service
23/07/20 by SBS
Good value service. Same courier, same delivery time, same value insurance, half the price.
23/07/20 by Martyn Moore
Excellent Services
23/07/20 by Customer
I needed to ship 3 boxes from the UK to Italy and I chose Parcel Monkey with DPD classic. Worst service ever! The boxes arrived at the recipient extremely damaged and burst, the cardboard boxes were torn and open in some places as if someone purposely tried to open them. They were crushed by heavier weights during the transport. I packed everything carefully and it was impossible the boxes opened themselves. I wish I could attach the pictures because the situation was tremendous. I am extremely dissatisfied and will never use this service again!
23/07/20 by Francesca
Perfect service, picked up and delivered so,prmptly
23/07/20 by Sophie
Good if everything goes to plan but dreadful if something goes wrong. The customer service response is fast and polite, but unwavering in its support for the carrier over its customer. I recently had a parcel returned from Germany with no forewarning and no reason. On investigation Parcelforce claimed a weight transgression when actually my parcel was 3.5kg against a declared 5kg. No apology, no refund. I did everything correctly. Correctly declared weight and dimensions, correct label and address and securely packaged Ill never use this company again, plenty of others. And a standard meaningless reply to this review.
23/07/20 by Carl Davies
Our Response: Hello Carl,
Thank you for your review and apologies for all inconvenience caused.
According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been assessed by the management team, and should you need further help, kindly be in touch with the Support team via your Parcel Monkey account.
Kind regards,
Parcel Monkey Team
we sent two parcels- one to my wifes sister in France and one to my daughter in Thailand
both got there on time and undamaged
cost is the only issue - we should get some sort of loyalty discount based on number of parcels - we send 12 pa
23/07/20 by chris burdge
Cheap and quick service
I always chose Parcel monkey when I want a parcel delivered and I never been disappointed..
Amazing company ❤️❤️❤️
23/07/20 by Customer
The Last 2 parcels I have Given to your care havent been collected At the time or date allotted to us We feel let down with your service
23/07/20 by Customer
As always, best prices, best service, easy labelling, great site to navigate. Parcel Monkey beats all the other competition.
23/07/20 by Catherine Campion-Regehr
All good. Process couldnt have been easier. Thank you
23/07/20 by Nicola Brooke
Simple to use. So much easier than trawling through courier sites. Will always use from now on
23/07/20 by Ken May
DPD turned up as promised. The recipient was kept informed and the parcel arrived a day earlier than promised. Very good service
23/07/20 by Paula
Its been a month since my parcel was last seen (i.e. the delivery person took it from my doorstep), the latest is that they wont even look at their own website to gather information... produce sales invoice... I had to log into parcel monkey to get it. Also, Im loving the erroneous responses to my previous posts (they dont look at the date posted so any comment they leave is completely useless- i guess that part about them being monkeys is true).
23/07/20 by Matt Szarko
Service okay, but tracking function doesnt work, so for that reason, I couldnt rate this service higher.
23/07/20 by Customer
Used a few times always easy and reliable would use again
23/07/20 by Customer
Easy to use. They picked it up in n time and it was delivered safely and successfully
23/07/20 by Rebecca
Disappointed !! Hermes didn’t pick up as arranged & due to arriving late. My buyer wants a refund????????
23/07/20 by customer
All fine as usual
23/07/20 by Mr Harrison
Cheapest i could find online!
Sent a large 25kg parcel.
Booked online, received an email label.
Printed it off, attached it and simply dropped off, my parcel at my local post office!
Simple and cheap!
23/07/20 by james gorman
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