We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,679 reviews.
I have no idea if my parcel was delivered - I thought an email confirmation might be nice ! Hope it got there
04/08/20 by Catherine Merry
PEOPLE OUT THERE WATCH THESE MONKEYS AS FOUND THIS INFO ABOUT THESE CROOKS Parcel Monkey operates inside a loophole that means its not regulated as a postal service/communications company so there is no ombudsman. If they dont respond to your complaints you can take them to court. CAB will be able to advise you of the wording to use in communication with them so that you can win your case DO NOT BOOK WITH THESE PEOPLE YOU WONT BE COVERED FOR ANY LOSS DAMAGE TO YOU PARCEL GO DIRECT TO Courier AND OTHER CONPANYS AND YOU WILL BE COVERED AND FIND THEY ARE THE SAME PRICE THESE MONKEYS ARE CROOKS
04/08/20 by SCOTTY
Send 2 parcel together on 1 shipment 1 deliver on time other took 4 days to deliver unreliable service paid for 48 hour service no apologies not again this company.
04/08/20 by aamir
I recently sent a parcel with parcel monkey using parcel force express 48
Cost was great and I chose the parcel force pick up Option along with then printing the address
Overall very happy and will use again soon
04/08/20 by stephen
Thank you for delivering my granddaughters birthday present so quickly.
Found the service very efficient and easy to use.
04/08/20 by Mrs E Mason
Love parcel monkey. Good prices and service.
04/08/20 by Customer
As always, quick to use and easy to pursue
04/08/20 by Slinky Malinky
very prompt service ,
Will be using again this week !
still waiting for my reciept though , no paper work for my accountant ??
04/08/20 by CustomerCine-italia-design , steve thorens directo
Disgusting service. Unauthorised payments taken and horrendous customer service available
04/08/20 by Customer
Parcel Monkey are fine, until there is an insurance claim due to stolen parcel. They take a long time to reply. The last update was well over a week since they stated that the carrier had a deadline to respond for an update. The carrier in this case was Parcelforce. Parcel Monkey are claiming that Parcelforce are stating they require adequate proof of invoice. Then refuse to engage to inform what adequate is despite a written invoice and a bank statement screen shot of monies spent purchasing goods originally. In the past Parcelforce have been fine when dealing with insured parcels. However, through Parcel Monkey it is proving a nightmare. I will be taking this further...
04/08/20 by Heath
First class service. Parcel picked up from my home in Scotland and delivered to my daughter in Southern Ireland, on time, and in 2 days, quicker than it would be to post a letter within the UK.
04/08/20 by James Park
Both boxes I had sent from the UK to Germany arrived in good time however, on one of the boxes the paper was torn quite a bit at the sides.
04/08/20 by Customer
great price and great service - cant say anymore.
04/08/20 by Customer
great service
04/08/20 by Dear Mr Chikwanha
I used DPD again. They turned up promptly and my parcel arrived in France 2 to 3 days later. Easy to track via Parcel Monkey. Great service again
04/08/20 by Paula
Straightforward and reliable service. Thank you
04/08/20 by MONICA MCMURRAY
good service
04/08/20 by Customer
Easy to use website - makes such a difference. Excellent value too. Can highly recommend this service. Will certainly use Parcel Monkey again myself.
03/08/20 by Doreen Bond
Great service, many thanks
03/08/20 by Customer
Efficient Service, Thaanks
03/08/20 by Christopher
Super fast and easy to use . Also I love the real time tracking . Best shipping choice for the money out of any of the larger carriers . Thank you parcel monkey .
03/08/20 by Customer
Good price and fast delivery!
03/08/20 by Satisfied Customer
Collection and delivery fine. Excellent service. Couldnt want for more.
03/08/20 by Nicholas Wilder
brilliant absolutely spot on great price no problems very happy would use again
03/08/20 by Customer
I had been recommended to Parcel Monkey by a work colleague so I trusted their judgement! I wish I hadnt! I thought everything had gone smoothly I was booking a collection via Parcel force 24h collection for today delivered to me tomorrow before 12 so I paid extra for this! Pathetic! My contact messages me and says the parcel hasnt been collected and he has waited in all day so I contact via the live chat as there is NO PHONE NUMBER. And I then get responses to my questions from someone obviously reading a script! No apology they only advised that they cannot speak to the courier because they dont have a phone? What?? Who doesnt have a phone? My eleven year old has a phone! Then I thought I would contact Parcel Force direct, the tracking number that Parcel Monkey gave me doesnt even work its not recognised! What is going on?! So I am back on the live chat asking how they are going to resolve this, the operator ghosts me and then I get a message saying they are closed and they have no even rebooked the collection!!! Rubbish service, rubbish company overall they need to get in the bin since I am a new customer and its been a **** experience from start to finish! Avoid at all costs!
03/08/20 by Andy
Unfortunately too expensive this time
03/08/20 by Peter Pedersen
Absolutely dreadful... paid £50 for collection and delivery to me with parcel force 48. No email sent other than would be collected Monday.. no one turned up to collect it. Sent me email sayong no one was in when they were. No door card left. Tried to get hold of parcel monkey. My password didnt work. Tried to reset it never received email link to change password so cant get into account to find out whats going on. Had to rearrange delivery no way of getting £50 back.. utter rip off.. do not trust this service at all. Then to top it all when supplier took item to post officr same service parcel force 48 was £28.. not £50... disgusting. Fuming
03/08/20 by Hayley Hammerton
All was good.
03/08/20 by D.Dub
as usual, the service has been excellent. Clear and reliable pick up with fast and informative delivery
03/08/20 by Sandra Richardson
Delivered my gift/parcel to Lahore in Pakistan on time, no fuss, no issues and on schedule.
Many thanks and will use again with no hesitation!
03/08/20 by Ray25 Ray
Good service thanks
03/08/20 by Lesley Hicklin
Very good service I got my delivery just as it said 2 working days very happy
03/08/20 by Happy customer
First I was a little worried about parcelmonkey, because I was sending quite a few boxes from London to Switzerland, with a lot of personal worth to me.
But I want to say, this is an amazing service, totaly costumer friendly, reliable, just in general a great service! And the prices are even better!
Even during the Covid pandemic, everthing was smoothly, and I really recommend this service to anyone!
03/08/20 by Bill
im still awaiting refund from these… im still awaiting refund from these monkeys as there courier never collected last thursday after waiting in all day and promised it would be collected best part is 7 days on and no refund at all from these monkeys so i dont reckon i will get it best part is i see loads of reviews where they go into customers bank account and take money from there account think ill stick with HERMES ow after all sent hundreds with them and never had any hassle i send 2 parcels with these monkeys and get a load of hassle and no refund you should be called parcel- con- monkeY WHERE IS MY REFUND YOU MONKEYS BEEN A WEEK NOW ??????
03/08/20 by SCOTTY
It was quick and easy. Information was clear enough although despite having a prohibited and restricted list it was still a bit tricky to determine whether you would actually carry these goods or not. Yes its a comprehensive list but I still had to work at it to find my item! (or at least something similar)
03/08/20 by Malcolm Weatherhead
From the UK to Spain in 3 days on a standard ship and arrived in perfect condition.
03/08/20 by Sam Barrett
Good service
03/08/20 by Customer
I booked a parcel collection with DPD through ParcelMonkey, there was some mixup with DPD which meant that my parcel was not collected within the time slot. I tried contacting ParcelMonkey about it several times throughout the day and was told by chat (there is no phone number to talk to an actual person) that the collection window ran until 18:00 and to wait until then. After that I was told that it was too late to do anything and that my only option was to rebook for the next day or cancel. I had already said multiple times that day that I was moving to a different country the next morning and could not rebook it. ParcelMonkey were of no use whatsoever and actively prevented me from sorting the problem out sooner. We eventually managed to contact someone at DPD directly who did what they could but it was too late, so they told us we could drop it off at a pick up shop without changing any labels or doing anything extra, which worked. Had ParcelMonkey been of any use at all we could have sorted it out much sooner and avoided a huge amount of stress (and extra cost to get a taxi to a pick up shop before it closed for the day). I would never recommend ParcelMonkey, if necessary use it to compare couriers prices, but always book directly with the courier.
03/08/20 by Lewis
They keep asking me to review however my parents package is more than a week late and yet to even leave the uk.
03/08/20 by Customer
As of yet has still not been delivered said 3 days ago was out for delivery now gone backwards and its still at depot .its already been 5days.
03/08/20 by Elaine
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