We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,679 reviews.
Good, reliable and easy to use service.
I use parcel monkey for all of my collection and deliveries and it works great for me.
03/08/20 by Customer
Arranged a collection for item I bought collected and delivered with in 72hrs of booking. Great service by DHL.
03/08/20 by robin tarbard
Easy and reliable services
03/08/20 by Customer
Easy smooth process
03/08/20 by Charles Batt
Great service and cheap. Delivery got to Germany in 3 days. No complaints.
03/08/20 by John B
Great service
03/08/20 by Lindsay
Maybe because of covid 19 it took some time to reach destination (arrived 1st August)then had to pay import duty
03/08/20 by Customer Ann Taylor
Really quick ????????????
02/08/20 by Customer
Booked collection on a weds for a friday collection. Never got collected rearranged for collection on the Monday still never collected. Seller refunded part of purchase. Still waiting for refund on non carraige.
02/08/20 by Richard Anderson
Very easy to use
02/08/20 by Alexander Raven
Great price and parcel arrived in good time, despite everything going on in the world at the moment!
02/08/20 by Claire Mc
I send you a message that I put address the other way round and you never reply. Charging me without picking up my parcel. I would appreciate contacting me and full refund
02/08/20 by Ewa Ziolkowska
Great as always!
02/08/20 by Customer
Great service, great price, delivered within 5days to Italy
02/08/20 by Paul Douglass
Excellent service.
02/08/20 by J Rafferty
All.good delivered on time and I can track my parcel online will definitely use again in future thanks
02/08/20 by Asif feroz
Poor service. Though most of the blame was Courier. Parcel Monkey was not much help. I booked a Courier to collect a parcel on a Monday. No one came to collect it. Then I got a email to say they would collect on Tuesday. Again no one came to collect. I sent a email off to Parcel Monkey. Then Wednesday arrived and I managed to get onto live chat with Parcel Monkey. They told me they couldnt contact Courier to see if they was collecting that day. No one came to collect on Wednesday. Thursday came around and I got a email from Courier saying they will attempt to collect today and they actually did collect it and was delivered to the buyer on the Friday. I paid the extra so the buyer could get it on Tuesday but didnt get it until the Friday. I wont be using Courier again and I doubt ill use Parcel Monkey again.
02/08/20 by John
I booked this on a next day delivery because it was urgent and chose Courier,It was collected no problem then around 5pm on the delivery day I got an irate message from the customer demanding to know where her parcel was and saying the tracking number Id supplied simply said delayed and shed tried phoning Courier to be met with an automated service that after youd gone through the options, added the tracking number etc a recorded message said your parcel has been delayed and contact sender then hangs up! I tried using every option and you cant speak to anyone, Their website contact us section says emails can take upto 4 days to get a reply!! messenger can take up to 2 hours to reply so I had to use that option. My message sent at 16:42 explaining the situation that the tracking says delayed at 7:59 am that day and asking where is my parcel? when will it be delivered? why wasnt I contacted when they had phone and email addresses? Was replied to at 18:56 with "Hi Vince, I can see your parcel was collected yesterday however it was not moved on to the delivery depot in time for delivery today. This is now scheduled for delivery tomorrow. Thanks Tom" I was very angry I deal with customers and when you cant complete your job on time you contact the customer, give an explanation of why and try your best to keep them happy. On this occasion I paid for a next day delivery that wasnt completed on time and I had to do the chasing up to find out what was going on which is ridiculously slow and over complicated to get a simple question answered and got a less than satisfactory reason for the delay and no explanation as to why I hadnt been contacted!
02/08/20 by Vince Earnshaw
...in less than 48 hours. Top job guys very impressive.
02/08/20 by Damian Mellor
Good service
02/08/20 by a chopra
Im using parcel monkey ???? more than 7 years. Always good for me. Well done ????
02/08/20 by Milly
Easy to arrange collection on web site, parcel collected and delivered on time.
02/08/20 by DPD
Great fast service
02/08/20 by Customer
Excellent and valued service
02/08/20 by Valued Customer
Excellent service
02/08/20 by clare didcock
Collection for a next day delivery was missed, courier emailed to say we were not in. We were and as we were working we got the email immediately. Contacting Courier is not possible other than an automated system which only tells you when your parcel is expected. No phone option to call Parcel Monkey so it is an online chat. I explained that the courier had not been to our property and that the driver needed calling. Parcel Monkey forwarded on the same information Courier had already emailed over to me saying we were not in. Unfortunately too much time passed and the driver was no longer in the area. Never received any follow up on what actually happened to the collection other than a request to complete this survey. Seems in todays modern tech filled world some companies are unwilling to engage with customers and incapable of dealing with problems efficiently.
02/08/20 by Customer
Promised send parcel for 4-6 days Already 10. Still on the way ????????????
02/08/20 by Olga Purtova
Very happy with the service I received
02/08/20 by Timothy Swift
The survice was simple to use, quick and very efficient. Highly recommend
01/08/20 by Jeannette Trevethyen
Always a really good service for choice & price. The result obviously depends on the pick up and delivery service you choose.
01/08/20 by Customer
I sent a parcel via a drop off on Saturday at the post office collected on Monday and was delivered Thursday afternoon in Fethiye Turkey. I have never known a delivery that quick. 7 days yes and we thought that was good.
01/08/20 by Customer Martin Ledbury
Everything went smoothly, good communication, they found a good price, the parcel was picked up on time and delivered on time, the package arrived safely.
01/08/20 by Charity trustee
Easy and painless
01/08/20 by Customer
I would have given 5 stars if the tracking had been constant throughout the journey but only tracked up to the UK BORDER.
I had no idea where the parcel was until it was delivered.
01/08/20 by Ray Ebbs
What I eventually booked was good in the end but it was frustrating that the service I initially selected only notified as not available after I had entered all my pick up and delivery address data along with package information and then it was all erased. Website should preserve data if selected service not available.
01/08/20 by Gary Homes
Great service
01/08/20 by Junius
im still awaiting refund from these monkeys as there courier never collected last thursday after waiting in all day and promised it would be collected best part is 7 days on and no refund at all from these monkeys so i dont reckon i will get it best part is i see loads of reviews where they go into customers bank account and take money from there account think ill stick with HERMES ow after all sent hundreds with them and never had any hassle i send 2 parcels with these monkeys and get a load of hassle and no refund you should be called parcel- con- monkeys
01/08/20 by SCOTTY
A very satisfactory service.
01/08/20 by Damian Maye
Tracked every inch of the way, great service, will definitely use again
01/08/20 by Kevin
My Parcel is missing and I keep getting fobbed off with the same replies from parcel monkey. This has resulted in me having to refund my customer £200 and my item is missing. This is something I sold to raise funds to help make ends meet as I lost my job due to the Corona Virus. Very upset customer!
01/08/20 by John Clayton
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