We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,421 reviews.
Easy to use. Very clear
23/07/20 by Sandra Keeble
Courier was a day late. Received two collection notices. First one expired without collection or explanation.
22/07/20 by Lee Grant
Item delivered in 24 hours. Fantastic service at a fantastic price
22/07/20 by Pravin
Quick delivery, but the tracking was not updated regularly.
22/07/20 by Customer
Excellent service, lenlèvement du colis sest très bien passé en UK et le colis est arrivé sans encombre en France dans les délais prévus à un tarif plus que raisonnable !
22/07/20 by Customer
The service is quick and simple and Id be happy to use them the next time I send a parcel.
22/07/20 by Customer
perfect efficient service
22/07/20 by Christina Jenkins
Fantastic service - totally seamless. Would totally recommend.
22/07/20 by Century PR
Thank you great and so qiuk.
Great service!
22/07/20 by PB
It was quick (I dropped it off at the post office), efficient and everything was in good shape on arrival. Thanks
22/07/20 by Chris
Although the package reached the desired country promptly, we became unaware for days and still are unaware on when it will actually be delivered to its final destination. It is also not easy to get an estimated delivery date.
22/07/20 by Aminata Swaray
Parcel was collected 3 days late. Poor communication, never knew when to expect the collection. After collection all went well.
22/07/20 by Customer
Easy to used site
Picked up and delivered on time
Will use again
22/07/20 by ERROL
Excellent! Used parcel monkey a few times now, had no problems at all. Highly recommended
22/07/20 by Rebecca Sweetmore
After having previously used parcel monkey with no issues, our latest parcels we sent have been returned to us by parcel force as saying not enough information on the address which is the same address we have sent items to before. Hopefully this is a one off ocurance.
22/07/20 by Aran hall school
Highly recommend this website, cheapest quote that I could find, simple to use.
22/07/20 by Michelle Packer
Good easy to use website, only criticism is: Not enough character spaces for the lengthy address I needed to add, I had to abbreviate it. Also, could do with a delivery update coming to my email, for peace of mind, however maybe this is the fault of the Carrier selected?
22/07/20 by Mrs Julie M Bowland
Best price and great service. Highly recommended.
22/07/20 by Dianne Taylor
the parcel arrived on time
22/07/20 by Customer
Everything was straightforward and the delivery was two days early
22/07/20 by Customeromar gruter
Was easy and excellent service
22/07/20 by indra
As always, an excellent and very efficient service. My parcel was received spot on time, and delivered at the other end just as efficiently. For several years I have used Parcel Monkey as my preferred way of finding the best carrier, and they have never failed me yet. Gold stars all round! Richard.
22/07/20 by Richard Griffiths
Parcel Monkey cannot advise what has happened to the document I sent to South Africa since the 4th July as it states that it Prepared for export yet they are saying they will contact the courier on the other side. It is conflicting information as the tracker says preparing for export but Parcel Monkey says its with the courier in South Africa. These were urgent and important one of a kind documents and they are no where to be found to date which is now 22nd July
22/07/20 by Cibelle
We used Parcel Monkey for deliveries to the Netherlands. A fantastic service for a great price.
22/07/20 by Faye
Parcelmonkey ok. But selected courier parcel force not great. Paid £30 for additional insurance. Packages arrived on time, but contents falling out of box. Parcel force delivery driver would not let my client sign or note the damage on the acceptance form. In fact they had a row about it. Fortunately contents were ok. Be warned!
22/07/20 by Dear Mr Burroughs
Have used this service a few times now and its been great each time. Not overpriced and reliable collection and delivery ????
22/07/20 by Customer
Excellent service
22/07/20 by Customer
Goods were never delivered. Sent through Courier. Would not use the service again. Especially Courier. Parcel Monkey should also take responsibility.
21/07/20 by Nigel Patrics
Great website easy to use great prices and very good courier
21/07/20 by Customer
First time Ive used parcel monkey was very pleased was able to track my parcel to Australia. Arrived intact Straight forward process booking.Will be using the service again.
The only thing I would have changed was the courier parcelforce didnt send a text they just turned up Fortunately I was in !
Thanks parcel monkey
21/07/20 by Mrs Marianne Wood
Excellent service
21/07/20 by Iasn Baker
Brilliant service. A really heavy parcel, collected the morning after booking and delivered the following day. Massive saving on booking Parcelforce directly even though this used Parcelforce!
21/07/20 by TJ
Everything went to plan. Clear instructions and parcel was picked up on the specified day
21/07/20 by Christine
Very happy with the price and collection etc
21/07/20 by Gary Bush
Excellent easy service and system, plus much better to use than most of the couriers own websites.
21/07/20 by WolverSteve
Brilliant service - reliable and good value
21/07/20 by Customer
Great service
21/07/20 by Mrs Shirley Clark
Great pick up and delivery
21/07/20 by MARIA Trujillo Vergara
I am happy with the service. Shall use it next time as well
21/07/20 by Customer
Awful, just awful. After 3 days of collection not being made then e-mailed to say cant do it and refund was on its way. Parcel monkey was a pretty good name choice for this company
21/07/20 by Peter McConvey
Our Response: Hello Peter,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed. You are kindly requested to be in touch with the Support team via your Parcel Monkey account.
Kind regards,
Parcel Monkey Team
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