We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Far better than my local post office by far
they wanted to charge 110 pounds DPD did it for 37 with insurance
for a parcel to Australia from the UK small package.
Way to go.
19/03/20 by Lorenz
Excellent service. Delivery to Belgium very speedy and able to track all the way
19/03/20 by Terry Bennett
its always great to use parcel monkey, best rates and service.
19/03/20 by North Cars
Prompt.well done.would use again.
19/03/20 by Bob
Parcelforce always come through, and using parcelmonkey means I can pay online, and access all things in one place.
19/03/20 by Customer S M
My first experience of Parcel Money - it was all very efficient and did exactly what I needed to return some surplus wooden flooring to the manufacturers.
19/03/20 by Customer
This is the second time Im used them and so far Im very impressed. My parcel was collected and delivered as scheduled. Highly recommend them and Ill definitely be using them again in the future.
19/03/20 by shanice
Excellent service. booked online at 8am, dropped at Post office at 9am, delivered at 9am next day. Very reasonable price, much cheaper than Royal Mail & other delivery services. I will definitely be using you again.
19/03/20 by Grumps
Im always impressed by DPDs service. They are good and reliable. Also, I really enjoy that they do give some estimated time for delivery and you may track their van. Its so much better than other companies that state: "estimated time between 8-18 h, wait for 10 h behind the door please!".
Parcel monkey is also a quite useful tool for comapring shipping companies, its fast and makes my life easier.
19/03/20 by Chris
you charged our money 11.10 pounds, but nobody collected the parcel in London. we are waiting at home, but nobody come over. Ridiculous, on your web says: your staff called our door, no customer is at home. Then, we made another collection in Leed by paying 11.10 pounds, my another friend, but the same thing happened again. my friend is waiting for your coming, but Nobody came to collect, but your web says, no customer is at home. you are liar! We try to find any update on your web, but nothing there, no update any more. you stolen our money ! Shame on you! Rubbish company!
19/03/20 by Customer
Damaged parcel, would not give compensation
19/03/20 by Ken biggs
The service from Parcel Monkey is always exemplary. It is collected when it should be and always arrives on or before the date it is expected and that includes all shipments we have made to the US and Switzerland in recent times.
19/03/20 by Andrew Green
This time everything worked well and the parcel was picked up and arrived promptly.
19/03/20 by Fizz 47
Collection by Courier was missed by 5 hours and had to be rescheduled .....Courier tracking service for collection absolutely useless couldnt even recognise their own collection reference number and ended the call saying to contact the sender for more information WE were the sender !!!!!!!!!!!
19/03/20 by Mr PAUL THIRLBY
Excellent . Will use again .
19/03/20 by Customer J. Jackson
Great price and reasonably quick delivery via dpd. Parcelmonkey online chat were really helpful and friendly. I would use again
19/03/20 by Elisabeth Dastur
100% happy easy to book on line simple to use web site full text message info on collection. and customer got item early so one happy customer. and happy seller. thank you
19/03/20 by Consumer
The package arrived quickly and customer very pleased with the service.
19/03/20 by S&J
From Las Vegas 28th February - I sent the package to Italy. In 10 days the package was in all the States of America and not delivery to Italy yet. It Was supposed to arrive 5 working days after sending it! Only after 14 days arrived in London. Now its blocked because on the 13th of March Italy suspended all the flights and connections with other countries because of Corona Virus. I won’t see my package Never again because of Parcel Monkey and not because of the Virus! They were super late! I am extremely sad because I trusted this service and it failed! I won’t see my package never again! If you can wait 20 days to receive your package its the right company for you.. if you choose to get the package in 5-6 days from Usa.. DREAM!
19/03/20 by Me And Myself
The parcel arrived in 7 days time in Canada and quite cheap compared to other parcel companies. Its reliable and the instructions are easy to follow and quick to process on drop off at the Post office.
18/03/20 by Jhe Johnson
lost the parcel, very poor service.
18/03/20 by M Afzal
WE USE THE SERVICE EXCELLENT
18/03/20 by Kamaljit Bharj
Excellent service!
18/03/20 by Customer
Very easy to use and fast delivery, good service.
18/03/20 by Claire Campbell
superb. Excellent choice very easy to understand .
18/03/20 by Robin Shaw
Very pleased ,my item was booked and delivered within three working days to France
18/03/20 by ALAN
Failed twice to collect package. Poor customer service . Would not recommend . In fact avoid at all costs.
18/03/20 by Paul kelly
The process of booking packages was so simple and the service provider collected and delivered the packages timeously. What an excellent service and experience. ..thank you! !
18/03/20 by Marlene
Excellent thanks
18/03/20 by Jack handyman
The parcel arrived safely and on time
18/03/20 by Martin Cole
I could not be happier with this latest parcel sent to New Zealand. The cost was less that half the price of the next cheapest postal service. It arrived within a week of posting and in perfect condition.
18/03/20 by Jeremy Steel
no answers, they lost my parcel, and still no answering. they supposed to deliver a parcel internationally in 4 days, tracking no working, no idea where is the parcel, and customer service never replied.
18/03/20 by Very bad Customer Service and Service in general
Comparisons clear, prices seemed competitive. Parcel delivered within stated timeframe.
18/03/20 by Customer
Excellent website and access to use for posting and printing of labels.
18/03/20 by David Griffiths
Very easy and straight forward service
18/03/20 by Jas
The package was delivered from N. Ireland to Utah, USA in a week. Thats good service.
18/03/20 by Derek Murphy
fast and efficient
18/03/20 by Shrink Pro Ltd
Its been a week now and the parcels as yet havent been delivered. As they were on 48hr delivery I thought they may have arrived. Not to worry though will use you again as these are exceptional circumstances and may not even be required now. Cest la vive
18/03/20 by Customer
Great service
18/03/20 by Helen
fantastic service,good value and delivered on time....not bad for a box weighing 21 kgs....thanks
18/03/20 by Dave Ludlam
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