We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Love it. The best service you can dream of it!
10/12/19 by Customer
Ive used Parcelmonkey a few times and am always happy with their service. The booking process is simple and straight forward.
10/12/19 by Peggy
Excellent service
10/12/19 by Mary
Amazing!! Extremely cheap to send abroad and collect it from home
10/12/19 by Customer
Convenient and fast service
10/12/19 by Customer Jason
My daughter still has not received the parcel yet it’s seems to be still in customs for some reason
09/12/19 by sally m
Amazing service, had so many issues with some past company’s and this one made everything look easy, the delivery was fast, the prices are acceptable and we have a proper tracking with all the info. Will definitely use it again in the future
09/12/19 by Mario Silva
Easy to use. Does what it says on the tin!
09/12/19 by Shawn
I have sent parcels of various sizes to family in Hong Kong approx half a dozen times over the past couple of years.
Would highly recommend Parcel Monkey. Excellent service.
09/12/19 by Annie
Legit fraudsters. No, not exaggerating. This company is running an actual selective scam/ponzi type fraud. Take everyones money and then only pay back when a chargeback has been forced
09/12/19 by Jey Stone
Easy site to navigate, instant quote and many options for delivery. I chose Parcelforce 24 and it was £££s cheaper than using it direct. I dropped parcel at Depot at 2.30pm and it was delivered before 10.30am next day. First class service with no problems. Will certainly use in the future.
09/12/19 by Kim Fitz
Very bad, I paid 24 hr before 12 pm service but it didnt arrive next day.
09/12/19 by K
Easy to use and track. Arrived on time, will use again rather than trying to get everything in suitcase to take to family in Czk. Republic.
09/12/19 by Carol G
Parcel arrived to poland within the correct time frame. All present and correct.
09/12/19 by Customer
The whole experience was quite good from making the booking, collection of parcel and tracking service. The only downfall is that on the booking form, delivery was quoted as 5 - 7 days, it actually took 12 days which still isn’t bad when shipping to Australia, but why they don’t state this up front I don’t know.
09/12/19 by Val
I sent a parcel 24 hr delivery. One week after being collected it still hasn’t been delivered. I paid £53+ for the 24 hr service. Apparently they are experiencing high volumes. Parcel Force is the carrier Parcel Monkey used. Very disappointed
09/12/19 by Mr Christopher Clarke
Quick delivery - parcel in good condition. Communication to recipient very good regarding delivery times
09/12/19 by N Trigg
Excellent value for money service cant fault it
09/12/19 by Dave Shaw
Very quick and safe delivery. Thank you
09/12/19 by Customer
The price is good, but Parcel Force let you down.
09/12/19 by Alexander
Promised an email within half an hour with the label and that didn’t happen. Annoying as had to dash to the post office just before closing in the end.
09/12/19 by Lindsay Mason
Perfect, service. fast and safe.
09/12/19 by Customer.
Great service
09/12/19 by customer
Very quick to collect
Good price
Would definitely use them again.
09/12/19 by Collette Ingham
Quick and decent quality
09/12/19 by Customer
sadly ive used parcel monkey a few times and usually have collection/delivery issues i keep using them because they are cheap, i need to realise cheap isnt good and good isnt cheap, parcels very rarely arrive when they should , even on a 24 hour service . im now 3 days in on a next day delivery item which is still sat in parcelforces sorting office parcel monkey say they arent the courier , just an agent, well tough , you took my money so the buck stops at you, also say no compensation for late delivery even though i have had to refund my customer fully
09/12/19 by Sean
First time I have used this company, I paid for 2 day express delivery from UK to Italy I am now on 1 week later and my parcel has still not arrived, despite numerous calls/chats with DPD. I wouldn’t be inclined to use this company again.
09/12/19 by Sarah McDougle
Fast & cheap delivery to Germany.
09/12/19 by Andy Bronson
Easy to use and reliable
09/12/19 by Customer
Another great service (and price) from Parcel Monkey
09/12/19 by Jacqui
Great value and excellent service from the courier who collected my parcel
09/12/19 by Jacqui
As efficient as ever.
09/12/19 by Jim Cunliffe
Excellent always helpfull
09/12/19 by kevin duffy
Prompt and satisfactory delivery
09/12/19 by Clinton
The cheapest ad fastest!
09/12/19 by Customer
Easy site to use
09/12/19 by Tracie
The service promised a confirmation email with instructions would arrive in 30 minutes after paying, and it actually wasnt sent until several days later (after the parcel had long been picked up...). Luckily I kept refreshing the "my account" page and noticed the option to print labels was actually available after about 20 minutes, so I used that label and all was well.
09/12/19 by GL
Fantastic service
09/12/19 by customer
Excellent service in both cost and efficiency
09/12/19 by Jimbo
Perfect and easy
09/12/19 by Mahmoud kandil
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