We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Great service. thanks
10/12/19 by Harinder Singh
Simple, cheap and effective. Cheaper than DPD own app for the same job, still executed by DPD. 3 days from UK to Germany for under a tenner. Spot on!
10/12/19 by Paul Fisher
A great place to source a courier. Simple to use and the price is up to you.
10/12/19 by Gary Pocock
Fast and easy!
10/12/19 by Cathie
I declared my parcels weight and dimensions and paid the fee stated. I then had a email stating they were charging me more as a "volumised" weight was calculated on my parcel from its size. The size of a parcel does not dictate its weight! My parcel weighed 3.8kg, however, someone decided it magically weighed 8kg due to its size. Will never use again!
10/12/19 by Mrs Jones
Very good , delivery guy came , at the time they said they would , really nice
10/12/19 by Customer michelle toy
Very good service always use it.
10/12/19 by Fabio Conte
Brilliant service, easy tracking and parcel arrived within time frame undamaged. Would definitely recommend.
10/12/19 by Michelle Brittain
Sent an expensive bike in a bike box. Arrived at my customers like it had been thrown around and ripped open. Holes everywhere in the box. Wasn’t kept the right way up! So now thinking there’s damage to the derailleur!! So bike will be a right off!! Luckily I paid for extra insurance, which looks like I’ll be claiming for!!! Not only did the bike arrive battered! It was supposed to arrive within 48hrs via parcelforce, in fact arrived twice the time stated! Not including the weekend! Won’t ever use again! I look forward to making my claim!!
10/12/19 by Sender
Use parcel monkey about 5 times this year always reliable and fast service
10/12/19 by Paul Hickman (AIRFIX)
Really prompy service -10 out of 10
10/12/19 by Ian Poole
I am extremely unhappy with the service I received with this order. My recipient received a text with a delivery slot, then after waiting for that, received another for a much later one. She waited up for the late delivery slot only for it to not come at all, with no text or call to explain why. She rearranged to get it picked up a couple of days later, then received no notification that it was there. She went at the allotted time anyway, and even though I had written in the notes section that the parcel was fragile (hence why I paid for a courier, not standard postal service!), and written all over the parcel in clear writing that it was fragile, the parcel was completely beaten up, and the contents are broken. I am really angry with this service and even more upset that I cannot speak to someone on the phone about it.
10/12/19 by Annie
Excellent experience
Good clear tracking delivered on time ????????
10/12/19 by Customer
Brilliant service 10 out of 10
10/12/19 by Roy Mccready
Booked collection for a specific day and their courier did not turn up but sent me a message late afternoon to contact them. I contacted them to be told they will not collect today but can collect tomorrow. I had a day off work for this and they simply didn’t care.
10/12/19 by Jasvir Sangha
Excellent Service Again
10/12/19 by Dawn
You need to update your pickup points we take them to certain pickups and are being told they dont do them
10/12/19 by HECAS
picked up parcel nice and early, also provided the label for me. Would definitely recommend Parcel Monkey
10/12/19 by Mrs.Irene Perry
Great Service, simple and on time. Great value for money.
10/12/19 by Toby
Amazing, cheap, fast, wouldnt use anyone else
10/12/19 by Chloe Jasmin Groves
Please do t trust this company . I booked a parcel to be collected . I took a day off from work to make sure they pick up the parcel . I wait all day long and they didt collect the parcel, When I contacted monekyparcel via chat , they told me that they had come to recollect the box. I have been all day at my house , it’s impossible what they said . I have to rebook it for next day . I took another day off from work . Waste of time and money they didn’t come either...... I ask for a number to call and complain and they do not have even a number for customer services!!!! So I cancel my order . I hope they give my money back . For me this is totally a scam . Do not trust the reviews ! DO NOT TRUST MONKEYPARCEL !
10/12/19 by Lina Galindo
I left my packages for collection with the concierge in the building. Apparently Parcel Monkey came to deliver packages 3 days in a row and on each occasion said that there was nothing they were meant to collect. I decided to cancel, request a refund and use a proper courier that does what you pay them for.
10/12/19 by michael lambrianos
Parcel picked up when arranged and delivered within a week with no damage although there were several fragile items in there. Very pleased. Will use again.
10/12/19 by Amanda Murray
Easier and cheaper (for me) than searching each delivery service. Very pleased.
10/12/19 by John Robert
absolutely brilliant will use again for sure posted the parcel on Tuesday 26/nov/19 to Holland we flu to Holland
on wed 27/nov/19 and it arrived on thu 28/nov/19 dont think you can get better than that unless you take it yourself it was worth every penny we paid which wasnt a great expence anyway saved all the hassle of checking it in at the airport now we are coming up to xmas so it might change but it said 2 day delivery and it was excellent as I said I will use again well done
10/12/19 by ptbgly
Great service, speedy delivery
10/12/19 by Val
everything was easy to use the price was good .will use again
10/12/19 by mrs BYJAMES
As always very efficient, no problems. I am happy customer.
10/12/19 by Customer
Easy to compare all options from collection, drop off, including delivery options.
Will use again.
10/12/19 by Russell Knowles
Got me a cheaper service via Hermes than going to their website!
10/12/19 by Paul
great service to use ,competitive prices ,fast
10/12/19 by Annett Elkin
Great service, good collection times in UK and even USA postal service delivered correctly for a change
10/12/19 by Carol Palmer
Sent a parcel 3 months ago from UK to the UK (40 miles away). Its still saying We have your parcel and its on its way. Parcel Monkey started by replying to messages, but over the last month or more they have ignored me and no compensation in sight, let alone a response. Spent £2000.00 with them in the last year, but that stopped a while back when they kept fobbing me off.
10/12/19 by Jeff Howard
I am on a farm track The driver was wonderful. Rang before and delivered promptly.
Well done
10/12/19 by reid
Excellent. Fast as promised.
10/12/19 by Sorin
Great service. Extremely good value for money. Would definitely recommend and use again
10/12/19 by Lou Asman
My parcel was collected on time. My parcel was delivered on time. Thank you.
10/12/19 by Tex
The advertising is completely misleading - package arrived 4 days after planned date and no apology from customer service. Was charged extra for customs with no explanation. They actually use Courier express as a carrier so you’re just going via a middleman. Very stressful and would definitely recommend using a more reputable service.
10/12/19 by SonSam
Amazing value and a simple process to send your parcel! Parcel has arrived so small is well!
10/12/19 by Barbara
Great service yet again
10/12/19 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
