We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
No problems. Just put in the dimensions of your parcel and get an instant quote. No messing, no hidden extras. Highly recommend
08/12/19 by Mr Alan Heyes
Reliable service...good value and easy to use.
08/12/19 by Customer
Great price. Easy local drop off at the Post Office. Simple to track on line. Six days from handing in , to delivery to Houston Texas
08/12/19 by Jim Sinclair
A good way to shop for best service and price
08/12/19 by James Elwood
As always great website and only 4 days to japan thank you parcel monkey 1st class
08/12/19 by Sharon Kim Thatcher
Arrived unbroken
08/12/19 by Customer
Your service worked well at both ends - punctual, no-faff pick-up, and speedy delivery to the Danish address.
08/12/19 by Lif Marriott
Dont bother with insurance, i insured and cost me £100, boxes arrived damaged, thrown around and every excuse under the sun not to pay out, i was only asking £120 compensation. Parcel monkey is an apt name, run by monkeys
07/12/19 by Customer
Excellent service
07/12/19 by Keith
Effortless 5 star
07/12/19 by Customer
Simple easy to use and tracking is a dream .
07/12/19 by Allan
another great delivery to the USA - speedy delivery and easy tracking
07/12/19 by NIKKI4GILES
I have been charged for extra weight which is not correct. Now getting messages about the non delivery of my parcel to Hong Kong, with the reason being that there is no one there to accept the parcel. This is nonsense as there is a reception open 24 hours that will accept parcels. Also DPD chat has automatic responses which do not answer queries.
07/12/19 by Jenny Donaldson
All went to plan - easy to use and parcel was collected and delivered without a hitch. Thanks
07/12/19 by Anne
Easy & straight forward.
07/12/19 by John Sewell
Excellent service well done
07/12/19 by Mrs cole
Delivered on time
07/12/19 by Customer
great service, buyer was happy with the parcel.
07/12/19 by D Plum
My parcel arrived safely in Australia 1 week after posting so was very happy with that. My only complaint is that I was charged another £4.90 for extra weight. I weighed the parcel before it left and put the correct weight on the box so I’m not sure how it could be heavier !!!!!!! And it was taken out of my account without me agreeing !!!!
07/12/19 by Customer
Excellent website, easy to use and hassle free. Courier chosen, parcel picked up, tracked and delivered well within 24hrs. Superb service by Parcel Monkey and DHL at a remarkably reasonable cost
07/12/19 by Roger
It was very easy to use make a choice of carrier pay and get the parcel on its way
It was then easy to track delivery progress
07/12/19 by Hazel Hallatt
Did not another courier as promised. I am unlikely to use Parcel Monkey again.
07/12/19 by Customer
Nice and easy to deal with. No problems with the service at all
07/12/19 by Jacinthe
Parcel was supposed to be picked up on 2 December but email containing postage labels and customs documents not sent until 3 Dec therefore unable to use service. Absolutely appalling!!!
07/12/19 by Mrs Joan THOMPSON
Consignment number:ZR9577246 This was never picked up; while payment has been made. No one bothered to call the recipient and rather always updated the website that customer not available.
07/12/19 by Customer
EXCELLENT SERVICE AT A GREAT PRICE
07/12/19 by KEN HICKMAN
Excellent fast service.
07/12/19 by Craig
Great Service - Cheapest Courier Price I could find online for this parcel. Easy Drop Off & delivered on time
07/12/19 by G Hearnshaw
good stuff, used a lot.
07/12/19 by Customer
irresponsible delivery company. do not waste your money and time with them
07/12/19 by Bow Road Print
Awful took 14 days for any status to change then it changed to say returning to the UK after supposedly being out for delivery have chased 6 times and no one has delivered any news
07/12/19 by GEORGE LANE
Worked absolutely easy and accuratelly.
07/12/19 by caw
Easy to use, Easy to book parcel on line, Easy to take parcel to depot,
Easy to track, Parcel arrived early I Slovenia.
07/12/19 by Dave Bennett
Absolutely fabulous service. My parcel arrived safely in the south of France from the uk faster than deliveries from within France. I would definitely recommend you and will use again
07/12/19 by Hilary Gibbins
Excellent Service. Thank you
07/12/19 by Adrian
Another successful delivery. Use Pacel Monkey about 4 times a team and never had any issues. Will continue to use and recommend
07/12/19 by Martine Clayton
Easy service to use , reasonable prices
07/12/19 by Diane Barker
Needed to send 25.5kg parcel to Kendal -everyone wanted £20 + but using parcel monkey did it for
06/12/19 by George
Great service, at a sensible price.
06/12/19 by Customer TON 413.
I always use Parcelmonkey for the cheapest parcels, touch wood haven’t encountered a problem yet.
06/12/19 by Kim Murray
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