We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,510 reviews.
Easy, nice and smooth!
25/11/19 by customer
Very impressed went smoothly with delivery on time and tracking all the way. Collected from the house by Parcel Force on time as advised.
25/11/19 by Dennis
Fast, safe delivery every time.
25/11/19 by Babak R
No problems, all good. This service is way better than ipostparcels. Everything worked out as expected.
25/11/19 by NOK
Good service as always
25/11/19 by sheldon roberts
I recommend as first choice for me to parcel out side UK
25/11/19 by Customer
Excellent service. Collected parcel 1pm Monday delivered by 1pm Tuesday.
25/11/19 by Michelle
Easy to use, pickup on schedule.
Guitar safely transported via ParcelForce.
Excellent service.
25/11/19 by Duncan B
Hi
Great service.
Tried another parcel service before and they failed.
Thank you for your service.
CliffBass
25/11/19 by Cliff
Used Parcel force 48, tracked and signed for. Parcelmonkey info stated that driver would bring labels but this was not the case. Driver said they would print labels at the depot. Luckily I had attached the label that could be printed from Parcelmonkey. Package arrived on time and could be tracked.
25/11/19 by Customer
THE PARCEL GOT LOST OVER A MONTH AGO. I HAVE SENT 100 MESSAGES TO PARCEL MONKEY! UPLOADED ALL DOCUMENTS AND SINCE THEN NO RESPONSE FROM PARCEL MONKEY WHATSOEVER FOR WEEKS AND WEEKS! SINCE THEY GOT ALL DOCUMENTATION PROVING THE VALUE AND IT’S TIME TO ISSUE COMPENSATION THAT’S WHERE THE HELL BREAKS LOOSE! MY QUESTION IS: WHEN WILL SOMEONE RESPOND TO MY CLAIM AND WHEN WILL I RECEIVE THE COMPENSATION FOR THE LOST, UNDELIVERED PARCEL? WHY ARE YOU IGNORING YOUR CUSTOMERS? READING YOUR REVIEWS EVERYONE HAS AN ISSUE WITH YOU REGARDING CLAIMS AND ISSUING COMPENSATIONS? WHY DO YOU CHARGE EXTRA TO COVER FULL VALUE OF PARCELS BUT NEVER COMPENSATE IF PARCELS IS LOST??? WHY ARE YOU ACTING ILLEGALLY AND RIP OFF YOUR CUSTOMERS?
25/11/19 by Ksenia Sevas
Logical. I entered my parcels weight and dimensions on the Parcel Monkey website, then selected a service which suited my needs. Parcel Monkey took my payment, then sent me a label to print and attach to my parcel. I took my parcel to a nearby collection point. The third party company then transported and delivered my parcel.
25/11/19 by Mr A N Other
After the initial no show to pick up, I think due to not finding the correct address, this was rectified and the service was very good.
25/11/19 by Annmarie
A straight forward Very easy to use service.
Will definetly be using again soon
25/11/19 by Chris
Found the site via interweb search engine. Very straightforward and easy to use. Gave several alternatives and option from which to choose. Easy to make the booking, short wait for email containing postal label. Drop-off at nearest shipper, in my case Post Office. Trouble free service.
25/11/19 by David Jackson
very happy with the service so far
25/11/19 by Customer
easy excellent service
25/11/19 by Melanie Booth
This worked well. The parcel was picked up within the time slot and arrived promptly the following morning
25/11/19 by Harry__Butterworth
Never used before cant fault the service. Parcel picked up at 1pm
was going to Fife from Bedfordshire arrived next morning before 9am
took less than a day. Fantastic Thank you ***
25/11/19 by Lynn Hodgson
Brilliant price, and convient drop off. A day late delivery but that didn’t cause a problem. Hence the 4 star not 5. Will use again
25/11/19 by Ann
great service
25/11/19 by Customer
Arrived on time
25/11/19 by Andrew
easy to use. practical. Good price checker. Very happy with the service provided
25/11/19 by Customer
prompt and speedy delivery
24/11/19 by Peter - Basingstoke, UK
Absolutely excellect service. Picked up then delivered on time.
24/11/19 by Cheryl Lawrie
Collection, dispatch and tracking were all excellent. The complete process and transaction superb
24/11/19 by Ciaran Headley
I will always use this service to ship gifts to my family and friends to Trinidad. The service was excellent from start to finish.
24/11/19 by Happy customer
Always received excellent service and have been using Parcel Monkey for many many years. On this occasion the tracking was slightly delayed in getting updated but parcel was still received successfully,
24/11/19 by Martine Clayton
quick service and china all arrived safely
24/11/19 by robert rhind
I am travelling every month from uk to visit my family In Hungary.Every time i have luggage of goodies what before i used to check in with my flight for extra cost.Turned out that it’s cheaper and easier simply send ahead a parcel with parcel monkey .Normaly it’s delivered in 3-4 days safely.I can only recommend the service.
24/11/19 by Zsolt Zoltan szabo
Overall, Parcel Monkey is great. It loses one star because they are so difficult to contact.
24/11/19 by Catherine
Very disappointed, I selected the Speed delivery 2-4 days , but today is the 12 th day, they didn’t receive the parcel yet:(...
24/11/19 by Customer
Excellent. Thank you.
24/11/19 by Susan Smith
Very affordable delivery of a guitar to Italy.
24/11/19 by daniel brown
They failed to collect a simple delivery 3 times, causing friction between me and one of my clients
24/11/19 by Customer
The best way to send my parcels to America is with Parcel Monkey! excellent service.
24/11/19 by Customer Tess
Efficient, easy to use and delivered on time.
24/11/19 by Shelagh
very good service
24/11/19 by Customer
Very efficient . Ordered on Sun, Collected Monday and Delivered in Portugal on Thursday morning. Excellent service.
24/11/19 by Mrs Jean Steer
Easy efficient
24/11/19 by Customer
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