We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,604 reviews.
Absolute disaster. Still waiting for my parcel 8 days late. I heard from the collection address that the courier has damaged my parcel and then tried to take it back to them, which they refused to accept, and yet the courier (Parcelforce) still has not contacted me or replied to my email, even though I am the one whose contact details they have and who paid for and organised the delivery in the first place.
30/09/23 by Sally L. E.
Made so easy. Parcel arranged, proper instructions given and super easy. Very professional and easy to use.
30/09/23 by Maggie Lombard
All went well, guy was very polite and friendly
30/09/23 by Rhonda Jo Galletly
Easy process
30/09/23 by Customer
Parcel not collected more than ten days, EVri gives us false reason for not picking up.
30/09/23 by Customer
Great service. Easy step-by-step instruction that allowed me to prepare my package easily. Shipment arrived swiftly.
30/09/23 by Mr O'Brien
It was straightforward to do and my parcel arrived on time with no issues
30/09/23 by Anon
Still missing one parcel out of three. Used Chronopost whose customer service is appalling
30/09/23 by Mrs Cath Goodwin
From placing my order and it being organised and collected it was easy and fast. Rated highly from myself.
30/09/23 by Amanda
An extra charge with explanations not particularly convincing and transparent. It might be useful for packages to be measured and weighed by you in the presence of the customer before being transported. Informing the customer after the package has been picked by you that the size and weight was much higher than what the customer indicated is not very transparent.
30/09/23 by Customer
A very easy transaction. Great
30/09/23 by Gavin Walker
Great service, quick, efficient & notification excellent
29/09/23 by Mrs Linn Taylor
It was a quick an reliable service.
29/09/23 by Ep
Terrible website - full of bugs. And Terrible customer service. I spent hours writing itemised customs records, which have to be incredibly detailed. When clicking next, the form generated by Parcelmonkey only listed one item which was completely incorrect. Not only had I lost an hours work, but it had generated a customs receipt which listed gift - meaning I would be liable for import taxes. This happened several times. Staff were useless, insincere and didnt understand the issue. The response was oh, youll need to do it again. Avoid at all costs.
29/09/23 by Rio Cosgrove
Delivered within the time stated.
29/09/23 by CustomerManny
Efficient and on time. Happy with the service received. Thank you!
29/09/23 by Faran
Very impressed- cheap, quick delivery and tracking was easy to use. Will definitely use them again and highly recommend them ????
29/09/23 by Sue Wiseman
Always use parcel monkey for larger parcels. Always get the best deals
29/09/23 by Bradley Brannigan
No issues what so ever... Prompt
29/09/23 by MICK BLACK
Parcel Monkey lost my parcel, and took 2 months to admit it when they also told me I would be unable to claim a refund. They do not help at all when things go wrong and are impossible to get hold of. They are hands down the worst parcel company I have ever encountered and I would stay as far away from the company as possible. In my opinion, the company should be shut down and if I had more energy to argue I would take the case to court (which many have done if you google). Please stay away.
28/09/23 by Natasha Da Silva Bjornstad
The lovely lady who packed my bike frame for me was not only stunning ❤️ but a beautiful person ????
28/09/23 by jon donoghue
My packages were picked up on the day they were due to and there were no issues that arose. I know this issue does not apply to Parcel Monkey but my boxes did arrive in pretty poor state even though I bought tough boxes and packaged them well. However, no items were missing and everything arrived perfectly!
28/09/23 by Claire A
Brilliant. Parcel collected Thursday 21st afternoon from Cornwall UK arrived at destination Wednesday 27th in Spain. Very happy with service
28/09/23 by Kelly Bray
The communication was excellent, I used the live chat and was able to reschedule the collection and get additional tracking information.
28/09/23 by Mr Mark Daniel
Brilliant way of arranging delivery. Website easy to use and haste free
28/09/23 by Stephen Lee
Fantastic way to send any parcels. Delivery is quick and easy. Really convenient to pay upfront before you drop parcel/s for collection. Was way quicker to send to USA than through royal mail ,it took 5 days via parcelmonkey but took over 2 weeks via Royal mail and it was more expensive as well. Recommend to anyone thinking of using
28/09/23 by Tracey Potter
Parcel picked up as arranged, no problems and delivered on time. Easy, stress free process from start to finish.
28/09/23 by Maria Paterson
Awful service start to finish sent 1 parcel and its not even there yet
28/09/23 by Customer
Next day delivery took 3 working days. Tracking showed the parcel to be ‘in transit’ Slow to chase up. No chance of being compensated for failing to offer the service that was paid for. Won’t be using again.
28/09/23 by Clay Saunders
Other alternatives available DONT TRUST THIS COMPANY 60 pound over charge for a parcel that apparently is over the declare weight and would have cost 0.30 pence if was the correct weight. No proof of the parcel being over the declared weight or how much. Other alternatives available DONT TRUST THIS COMPANY
28/09/23 by HeavenBeads EarthBeads
could not be better
27/09/23 by Derek Morgan
Easy website to use but does not indicate that 3 copies of the customs form need to be inserted in the clear folder / envelope on the shipment.
Shipment was superb and the price was more than acceptable.
27/09/23 by Steven Lambert
Parcel picked up on time and driver
was very pleasant.
Parcel was delivered to destination address as promised with no glitches.
Will definitely use again.
27/09/23 by IRENE PARKER
Item delivered quickly and with care.
27/09/23 by Customer
Performed as per the estimated timing.
27/09/23 by Brian
They are ok if it’s simple but parcel force returned something as they couldn’t check the contents with me they said they would offer a refund but to parcel monkey as they were the customer. Parcel monkey have refused a refund to me even though they can get one. I have also had several instances of drivers not picking up parcels and it’s an effort to complain and rebook
27/09/23 by Caroline
Really easy to arrange, and easy pick up and delivery on time...
27/09/23 by Anita and Steve
Charged me extra (£76) stating I provided incorrect measurements and weight without providing any evidence to this effect. No contact number for them, to enable me to query above and a vague contact form with no acknowledgement or receipt that I submitted a contact form.
27/09/23 by Debbie B
At collection, the EVRI delivery driver asked for the printed label which was not delivered with the parcel as there was no option to do this in the booking process. The driver left without the parcel which meant additional expense incurred with Royal Mail. As part of the booking process with Royal Mail, I was given the option to request the driver to take the printed label. The parcel was successfully collected by Royal Mail on Friday 22nd September I would like to claim a refund from Parcel Monkey. What is the process?
27/09/23 by Martin Whiteman
Great - would recommend, easy to use and navigate through booking system and did exactly what i asked, pick up when scheduled and delivered as promised would definitely use this company again.
27/09/23 by Kate gray
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