We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
Great - would recommend, easy to use and navigate through booking system and did exactly what i asked, pick up when scheduled and delivered as promised would definitely use this company again.
27/09/23 by Kate gray
Cheaper prices & easy to use !
27/09/23 by paul
Good website to search for different postage/courier options for all your needs.
27/09/23 by Customer
Easy transaction
27/09/23 by CustomerAD
Everything was excellent. They met all expectations.
26/09/23 by Raul Arocho
Delivered on time
Good service will use you again
26/09/23 by Miss Touhey
Website was very easy to use with a good choice of carriers. Having the parcel collected from home was really convenient because it was quite heavy. Delivery was prompt.
26/09/23 by Guest
Simple to use,good choice of couriers to use,everything in one place,saved a lot of Googling...Excellent.
26/09/23 by Customer callum boyd
Everything went smoothly …
You gave a timescale of collecting between 8am and 6pm which was a bit annoying as had to stay in all day but other than that all ok.
I would definitely use you again
26/09/23 by Linda Rogers
Fantastic service so easy
26/09/23 by Lorna Swain
Brilliant..A really easy and intuitive booking system and the parcel arrived in time.
26/09/23 by Customercate holliday
On time and friendly service
26/09/23 by Carol Cooper
Delivered to the wrong address!
26/09/23 by Mick
Collected on the day. Got there on time. Impressed
26/09/23 by SUPRISED
The Parcel Monkey site was much easier to use than the others I tried. The instructions were clear and the delivery arrived on time. Very pleased
26/09/23 by Chris Powell
I filled out all forms, but for some reason it got held up and i had to pay a customs charge, it would have been easier to know that in the begining so it would not be held up
26/09/23 by Customer
very smooth from start to finish..parcel UK to USA collected from my house and delivered to recipient house within five working days.
26/09/23 by Gill
Great service
26/09/23 by Anita
very quick delivery,
25/09/23 by NEVILLE WEIR
brilliant service
25/09/23 by Mr angry
Avoid this company at all costs, they will scam you out of money and refuse to take responsibility or contact you once they’ve scammed you. I paid for £122 for a “global priority drop off” which guaranteed my parcel would be shipped from UK to Lanzarote in 5 days. I had it delivered to a hotel I was staying in for a week. I made sure to send the parcel 5 days before I arrived which would allow for a few days delay. Unfortunately, the delay was 3 weeks. Customs had an issue with the address label provided by Parcel Monkey that I had filled out correctly. After sending them a screenshot of the hotel address that was completely identical to the address I’d written on the form, suddenly the parcel was released from customs. When the pared reached the hotel it was returned to my address because the recipient was not there. Parcel Monkey has now wormed their way out of a refund with the following: “ Unfortunately, since your parcel was returned due to the recipient is not listed at the address you provided. We will issue 25% refund for the shipping cost as a goodwill gesture.“ Would you like to know why the recipient wasn’t there? It’s because PARCEL MONKEY took 3 weeks to deliver a parcel that was supposed to be delivered in 5 days, and because I was on holiday for one week I was obviously no longer at the hotel. So the recipient was not there due to YOUR errors. I can’t fathom why you think you’ll be getting away with using your own terrible service as a reason not to refund me. The parcel was a small pink car for my little niece who only has a few months to live and would be the last birthday present I would be able to give her. The distress and upset you’ve caused me is unmeasurable. I will not stop contacting you until I’ve received the money I need to get the gift to her with another company. I hope you look forward to hearing from me every single day.
25/09/23 by Jayne C
I’m still waiting to get some sort of realistic reply from Royal Mail, regarding not collecting the parcel and then to deliver to me, they do recognise the tracking number either.
25/09/23 by Mr Nicholas C
Very easy to book the parcel, really quick delivery to USA.
25/09/23 by customer
The parcel went smoothly to America .. Thank you
25/09/23 by Ella De Wastney
Fast efficient service.
25/09/23 by customer
A week later on a guaranteed next day service and the parcel is still sitting here. 6 emails confirming a collection time and day, never been collected. ParcelMonkey just use the sloping shoulders approach and blame the courier. Will NEVER use them again. Absolutely shocking customer service.
25/09/23 by customer Jon
Decent service.
25/09/23 by Archie
Easy to arrange and track
25/09/23 by Robert McLaughlin
????
Great service and quotes
25/09/23 by LuLu Designs
They did what they committed to
24/09/23 by MartynCustomer
Lack of responsibility for the parcel after it leaves UK soil. 50 minutes on the call waiting, no help on getting package updates. After the package left the UK it was given to another absolutely cheapest shipment company with waiting times ~5 days. If they decided to pay 50p more, my package wouldve gotten to me way earlier. Im very dissapointed and wil never use parcel monkey again.
24/09/23 by Filip Lasocki
The parcel that was supposed to be delivered in 3 days, reached the wrong depot and still hasnt been rerouted correctly
24/09/23 by Samarth Mathur
Speedy and simple booking, swift drop off, and reasonable prices.
24/09/23 by Gladsmuir
Easy to use. Collected on the agreed date and within the stated timeframe.
Reasonable cost
24/09/23 by Lorna Goudie
Parcel delivered to Republic of Ireland, very efficiently.
Only negative was the first Evri drop off, the machine didn’t work, so had to try another place and this was perfect.
24/09/23 by Paul
I heard back from parcel monkey last night they offered me my postage back rightly so, they then offered me £50 as a gesture of good will for smashing up my £275 microwave and want the ins &out of a ducks backside before i get it. I find the fact that the customer has to jump through hoops in order to get refunded for the damage that has been done by the so called courier ridiculous the so called courier should be made to do it. after all it was him who done the damage, anyway citizens advice have been a great help so i will be going back to them for more advice.
23/09/23 by Boxing
Arrived on time and undamaged. Have used this service many times and will continue to do so.
23/09/23 by Customer
Terrible Service. Was charged over £100 extra when the package arrived at the destination as they claimed it was overweight, when it wasnt. Dianne was useless on customer service and will never be using the company again. I overdeclared my package just to ensure it was fine and still they tried to charge my card. The worst service, I would stay away from using them
23/09/23 by Emmanuel Enemuwe
Shocking, charged me more money week later, saying parcel was too large, which wasnt and they havent supplied evidence
23/09/23 by Customer
Chose because it looked cheaper than going to the courier direct, but a charge was then added as I had ‘not entered correct measurement’. I know I had - actually put bigger than it was to avoid this. If had gone direct it could have been checked before sending. Also, at one point tracking was telling me my parcel was in Nigeria…. Very random.
22/09/23 by Customer
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