We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
Great service on parcel OVER 2 Kg that Royal Mail were trying to SCREW US on price to send. Fast cheaper service HIGHLY RECOMMENDED for larger items = AAA+++
07/08/18 by Phillip James
Did what it said on the tin. Parcel delivered from Northern Ireland to Spain and tracked until delivery. Sweet.
07/08/18 by Steve in Belfast.
Great booking process and follow up
07/08/18 by Michael
This is a very good service. The website is clear and easy to use. Its a good price. The only issue is printing the label when you dont have a printer. Also, I wasnt informed what time the parcel was coming so I wasnt in. It then took a couple more days before I could collect the parcel from a drop off location. But all in all, a good service.
07/08/18 by Jaz
Great way to send a parcel. Easy to find cost, pay and print label. Collection went smoothly too
07/08/18 by Peter
Top First Class Service. Excellent speedy service too.
07/08/18 by Robert Helene
Brilliant service. No faults whatsoever!!!
07/08/18 by Customer
I researched online a lot as i was sceptical about using anything than Royal mail to send my packages abroad etc BUT I am glad I chose Parcel Monkey.
This company saved me money and my parcel arrived as specified. There were lots of helpful instructions along the way too.
I will definitely use Parcel Monkey again
07/08/18 by Tanya online
First class and highly recommend
07/08/18 by Brendan Mead
Very prompt service and easy to use website
07/08/18 by MAS
Cheap super fast delivery
07/08/18 by Customer
Great reliable service as always!
07/08/18 by Customer
If I could give a 0 i would! Parcel quoted 4-5 days to China. Once they had the parcel all the tracking reverted to delivery 16th August . (parcel collected 28th July) so 19 days for a courier is totally un-acceptable. The "help" chat were as good as useless and just reverted to stock answers. When escalated the complaint asking for contact and tracking now resonse. I assume the good reviews are for UK deliver. Wil not use again
07/08/18 by James
great service
07/08/18 by Larton livery ltd
It’s great, fantastic work. Reliable, thanks.
07/08/18 by Jennifer Gama
hard to contact and no good when a problem arises
07/08/18 by Ross dean
They will scam you £54 charge for parcel being underweight 10kg not 30kg. Fake measuring. I delivered exercise equipment back to Amazon, it weighs 30kg, as stated on the website. I took a picture of my parcels weight too for reference. On a £14 order they charged me an additional £54 for being....... Under weight. Weighing exactly 10.0kg on their measurements. Bear in mind it was 30kg, and a large box so 100% a 2 person lift. Anyway I disputed the charge and showed proof, they want me to have printed labels stating the weight and dimensions or wont help. I have told them I want proof of this magical 10.0kg reading .. I dont I will get a response I am going through chargeback with my credit card company as it will be easier
07/08/18 by Sunil Patel
Exceptional, cost effective service compared to going direct to the actual service provider.
Easy and clear instructions to following for labels and shipping documents
Easy and clear drop offf point instructions..
07/08/18 by MRCD
My parcel was collected on time and delivered quickly.
06/08/18 by Peter
I sent two parcels from UK to Spain and they were supposed to arrive in 3-4 days. I just recieved one parcel after 6 days and I´m still waiting for the second one.
06/08/18 by Álvaro
Great service
06/08/18 by Michaela Barnes
Excellent service on pick up & delivery , will definitely use again , easy online site to book your parcel up ,
Parcel Monkey
Fantastic.
Well Done
Mrs Margaret Dulson
06/08/18 by Customer
Promised someone would be here by 2pm. Noone arrived. Turned out they hadnt even passed the job onto the courier company! When I tried to speak to someone I was passed around 4 different people with still no answer. Worst customer service ever and ended up having to cancel and rebook directly with courier. AVOID.
06/08/18 by Pauline Thomson
Promise label available within 30 mins, 2 hours later still waiting - no offer of discount or compensation! Useless app
06/08/18 by Jan assheton
all good! Quicker than expected
06/08/18 by Customer
Service ran smoothly. Easy to choose preferred provider.
06/08/18 by Mrs S M Moore
Only use Parcel Monkey for my deliveries. Them combined with DPD is an excellent partnership. Well done to all.
06/08/18 by Alan Husain
The service was easy enough to use. The only reason it wasnt 5 stars was that I needed to insure my parcel for more than the default amount. Figuring out the best service to do this with is a pain. I should ideally be able to have a pop up on the quote screen that shows what costs I can expect rather than having to select each one and go on to the next screen and then back again.
06/08/18 by Gary
Good service a little expensive
Parcels always delivered safely and in a timely manner.
06/08/18 by Linda
Easy and simple to use, would highly recommend to others!
06/08/18 by Customer
All worked well, no problems
06/08/18 by Alan
Always use Parcel Monkey to post large packages in the UK and all parcels aboard, savings over going direct to couriers are great and you always get a tracked service.
06/08/18 by Customer
Parcel collected within an hour of requesting. Delivered next day as asked. No more to say!
06/08/18 by Chris Frost
The system works great from a pricing and speed point of view. Too bad that a VERY Vrange of goods that people usually ship as presents are not covered by the indemnity. Just make sure you package it VERY well!!
06/08/18 by Daniela Sozzi
Great service, great prices. Thank you
06/08/18 by Customer
First time I’ve used parcelforce to ship to another country outside U.K. it was really easy to book, courier collected from my house on the day they said they would and it arrived at destination within a few days I was quite surprised I can’t fault the service really the only issue was the box became a bit battered during transit thankfully I used a strong layered box
06/08/18 by Carol
My parcel was paid to be delivered in 3 days - week later still don’t know where it is. Terrible service!
05/08/18 by Customer
Brilliant service and great value for money.
05/08/18 by Jimmy Smyth
You never disappoint me. Well done!
05/08/18 by Customer
All good item delivered on time very good tracking info
05/08/18 by paul
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