We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
Excellent service. Will definitely not hesitate at using their services again.
09/08/18 by Margaret
First time user.... great find! Easy to use..great price, large parcel arrived at destination!
09/08/18 by Jason
Website easy to use, speedy collection and delivery. Would definitely use again.
09/08/18 by Natalie Maher-Lander
Great !!!!!!!!!!!!!!!!!????????????????????????????????
09/08/18 by Customers lewis
Use this service regularly.
Only ever had one issue with a parcel, which was rectified promptly.
09/08/18 by Shrink Pro Ltd
Excellent. I would recommend this company to anyone
09/08/18 by Customer
It went really well, totally trustable!
09/08/18 by Customer
Collected on time, delivered to the South of France on time. Thats it.
09/08/18 by John G
Great service and regular updates by text thank you
09/08/18 by Tracy cox
I am very pleased with your service and charges???? Original delivery date was a bit optimistic for delivery from UK to Portugal and I was given a new date. The parcel arrived a day before it was due. Your driver made only one phone call to confirm address and availability and duly arrived within 15 minutes of the call. Very impressed!! Previous companies have been a nightmare!! Will definitely use you again. You were recommended by family.
Well done and thank you.
09/08/18 by Roger
Highly recommended! Easy, simple and cheap. Dropped off my parcels to the post office and reviewed them after 4 working days. I will definitely used it again.
09/08/18 by Vale
Quick simple and sensible price
09/08/18 by Ray Bullock
Totally ripped me off for extra charges £55 extra charges DO NOT USE PARCEL MONKEY
09/08/18 by Mitchell, Yorkshire
Really easy to use. Parcel was collected in the time slot and delivered the next day as booked. I was able to track the progress if the delivery. Would recommend and use again.
09/08/18 by Susan Parton
Easy and perfect way to send parcels ... Fabulous
09/08/18 by Miss Birch
Parcel monkey is a great website with competitive prices but I’ve only given 4 stars because the tracking of my parcel didn’t work
08/08/18 by Jackie Graham
Did not use service as I couldn’t use my credit balance without using an unacceptably high amount to top up
08/08/18 by Singapore Sid
Great choice, good prices
08/08/18 by Customer
Great well done 5 stars Thanks
08/08/18 by James
Quick and easy.
08/08/18 by Customer
I use ParcelMonkey regularly, as their prices are the best...
08/08/18 by Micky
Similar to many other reviews on here....... I was told my parcels would be picked up Monday - NOPE! I was told my parcels would be picked up Tuesday - NOPE! I was told my parcels would be picked up Wednesday - NOPE! Wed at 18:30 - NOPE Still waiting, still waiting, still waiting........
08/08/18 by JGF
Be aware if THEIR system fails - then your labels are not produced with the correct date on it - and they do nothing to help - their customer service is just a sorry for the inconvenience canned response. And when you ask for a manager to review it - they tell you to tell them yourself ! Monkeys would probably do a better job - going to another courier.com for all our shipping from now on - theyve never let us down.
08/08/18 by Richard Walkling
Great effortless service!
08/08/18 by Mr David Burnett
Easy, competitive, reliable service with good communication.
First Class.
08/08/18 by Roy Gostling
The whole process was so effortless. Very user-friendly system. The collection was prompt and very efficient. Will use the service again and will definitely recommend. Thanks, Happy Customer
08/08/18 by Muleya Sindowe
Very impressive in all ways. Efficient, helpful, easy.
08/08/18 by Customer
Arrived in Canada when expected! Pretty simple process.
08/08/18 by Reena
Parcel Monkey UK provided a very good job sending my parcel to Madeira . Fast delivery ! Excellent service .
08/08/18 by Joao Soares
Parcel sent to sweden
Easy to arrange and delivered without any problems,within the time frame stated
08/08/18 by Elaine Luff
Perfect thanks Lorraine
08/08/18 by Customer
I have used the services of Parcel Monkey quite a few times and can only say I am absolutely delighted with their delivery service and would definitely use them again and have no problem with recommending them to anyone.
08/08/18 by Jackie Scott
Another great service Thank you
08/08/18 by D G R SKITTLES & SUPPLIES
My parcel should have been delivered to Italy within 3-5 working days. After a week the parcel was still sitting in the post office where it should have been collected. BAD!
08/08/18 by Sabina
What a fabulous company and service! Picked up parcel from my house and four days later it was delivered to an extremely happy customer in America. Will certainly be using them from now on
07/08/18 by Customer
Fantastic service, realistic cost.
07/08/18 by Tom Hickey
Do not use these morons. Paid for next day service and did not get it. paid extra for insurance and item damaged. Reported issues and emails not replied to. Total scammers. Go direct to the carrier for accountability, this excuse for a service take your money and provide a zero service. BE WARNED.
07/08/18 by Diane Oconnor
Great thanks - no issues at all
07/08/18 by Adam
5 star service from start to finish would recommend using parcel monkey to anyone
07/08/18 by j. weir
Strict instructions were relaid to courier as to how and where to collect parcel but failed
07/08/18 by Customer
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