We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
Excellent services, much cheaper & efficient. Almost half the price of going through Parcelforce direct & my package went VIA Parcelforce. Will use this again.
02/08/18 by Howard Keighley
Worked very smoothly, a quick collection and delivery
02/08/18 by Norm
Did everything they said they would and kept me informed throughout ,would use them again.
01/08/18 by Jeannie Jones
Thanks so much, professional and quick service, recommended for everyone
01/08/18 by Customer
Excellent service,website very easy to use and prices amazing.dropped parcel at my local collection point and able to follow it right to the customer.will use this service many more times.
01/08/18 by . colin cranness
Excellent Service......cant believe how fast my parcel was delivered...from taking to my local post office on Tuesday morning to being delivered in France on Thursday afternoon.....the tracking service was simple and gave an accurate step by step account......would definitely recommend this service and the cost was very reasonable for the size of my parcel.
01/08/18 by Customer
Dont use this company, they promise to arrange delivery for you, take your money and then provide no service. Absolutely no customer service and no phone number to contact them on. Only contact is by email or twitter. **** service
01/08/18 by Mr Christopher Neaum
Absolutely appalling service. Took the day off work and waited in all day, no updates or tracking and parcel was not collected. Please dont use parcelmonkey unless you like having your time wasted.
01/08/18 by Gemma King
as i logged on to site, it showed me where the parcel was, at first, then when i tried to track the parcel the next day it did not track the parcel only when my relative in dubai text me that it had arrived, but on the system it was showing it was still in leeds depot, so i was worried that it wasnt going to be sent . so i was relieved it got there eventually ghani
01/08/18 by abdul ghani
Excellent service from start to finish
01/08/18 by Stephanie
Those useless persons st DPD, collected my package a day late, then have the gall to charge me extra for the "PRIVILEGE"
01/08/18 by Leon Thomas
Collected on arranged day and delivered two days later as requested.First class service for a very reasonable price. Will definately use again.Very highly recommended
01/08/18 by Marj
Parcel was collected and delivered on time.
01/08/18 by David Skilling
My package was marked as delivered but the recipient was out at the time and the note that was supposedly signed by the recipient featured a crude scribble. As such, the 185 item went missing. Parcel Monkey took almost a month to begin to look into the problem, and only then started a claim procedure which itself took 28 days, so 2 months before anything was resolved. They were unhelpful, dismissive of any criticism and I would avoid using them again in future, especially as so many other shipping aggregators exist for much the same money.
01/08/18 by Sam Allen
Great fast and efficient
01/08/18 by Customer
Job done and on time????
01/08/18 by Steve Whitson
Sending multiple parcels could not have been easier. Would certainly use again.
01/08/18 by Customer
Shame I can’t select 0 stars. Parcel has gone missing and tracking info incorrect. No one replies to messages and no phone number to contact them. Will never use again.
01/08/18 by Mark Jones
Cheap, easy and efficient service. Would definitely use again.
01/08/18 by Customer
Parcel Monkey did their part, but.. Again, your local partner : (1) screws up the duty calculation (2) over charges for local services.
01/08/18 by Mike.A
Tracking is excellent now. Parcel picked up & delivered on time
Excellent service again
31/07/18 by Anthony Church
Brilliant! In every way.
31/07/18 by Customer MJ
Everything went smooth as !!
31/07/18 by Paddy
Parcel Monkey offered a good choice of options to send the £150 item I need to return. I chose the parcelforce option which was by no means the cheapest but their low cost for actual value insurance offset some of that.
Parcel Monkey are good in that they dont just offer you the cheapest option but all options
31/07/18 by Rob
Fantastic service, good price, easy to book and label came through quickly.
Dropped off parcel and was delivered quickly and efficiently to Ireland
31/07/18 by David D
Excellent service highly recommended.
31/07/18 by VMA
Good, quick service from the UK to the States
31/07/18 by Angie H
Great price and service, highly recommended.
31/07/18 by Mr Simon Evans
Quick and best prize
31/07/18 by Marloes Rozing
Excellent and easy to arrange.
31/07/18 by tim connolly
Very easy process to send your parcel
31/07/18 by A Wright
Ive booked 2 shipments to be collected the day after. 1 week later they were not collected yet. Then I received an email saying "Unfortunately, we wont be able to rebook this anymore since it has been five (5) business days that it has not been collected. We will now have to cancel the shipment so you can book a new order." Very poor service that could not manage to re-book this. I had to wait 5 days from 9-17h for the collection that never happened. A complete waste of time and money. REALLY BAD SERVICE.
31/07/18 by Clara Magraner
top quality service
31/07/18 by MARK SMITH
The Parcel Monkey website would not allow me to enter the exact weight of my parcel - a poster in a lightweight tube - at 330g - so I was obliged to enter and pay for 1kg. Eight days later I received an email that my parcel was weighed by the courier and apparently it weighed 1.5kg so an extra charge of £2.29 was taken from my card. Apparently it has just arrived at the local delivery depot.
31/07/18 by Sue Mcneil
Parcel Monkey was very efficient at finding a courier for same day collection which I paid for however even with clear instructions the parcel force driver didnt pick up until the following afternoon after I phoned twice to the depot to complain. However it finally went off and was delivered to the right place within 12 hours.
31/07/18 by Customer
They came to collect the parcel on the promised time slot and delivered it safely on the promised day.
31/07/18 by Customer
Parcel was collected and delivered on time, no problems.
Very happy with service received.
31/07/18 by Gary
Was very pleased with the service.
31/07/18 by Customer
Very poor response to lost parcel _ Never turned up and no customer service number . Insurance claim dismissed . Only chat service with automated reply. Appalling really
31/07/18 by H Jones
excellent service, good value, only fly in the ointment was when the driver collecting our parcel refused to sign the collection slip. parcel arrived 4 days after collection which is fast for where we live.
31/07/18 by martyn
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