We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
Easy to book good price excellent collect and delivery as agreed thankyou
28/07/18 by Mrs. Stanley Paskowski
Will save many £s on Normal Parcelforce National and International prices.Easy to use.Highly recommend and collect from door if required.UK to Hawaii in 5 days for recent parcel !!!
28/07/18 by John Hutchings
First time I used this service. Found the site very easy to navigate and great value. The parcel beat us back home and everything arrived safely.
28/07/18 by Fred
Fantastic communication and delivery
27/07/18 by Joanne weston Customer
good service
27/07/18 by User
Very efficient service easy to do
Labels supplied
Very easy web site
27/07/18 by Customer
Picked parcel up and was delivered next morning. All went well
27/07/18 by Lucy Anderson
Very impressed with all aspects of the Parcel Monkey service from the initial searching to placing an order and receiving the postage details. Would highly recommend and will be using again as my sole postage service
27/07/18 by Birdy
No rudeness, but systems problems and multiple layers of incompetence. We are a business that users couriers daily. On this occasion, whilst we typed all of our address in the form, the depot never got the building name. It took four days and dozens of phone calls to get them to finally pick our parcel up. The delay cost us 20 times the cost of postage.
27/07/18 by Customer
Our Response: Dear Customer,
Thanks for taking the time to leave a review.
Please can you open a support ticket so we can discuss this further?
Apologies on behalf of the courier.
Kind regards,
Mike
I had never previously heard of or used Parcel Monkey but it was one of the Amazon customer returns contacts. Form filling was easy and the service was very cost effective. I must look to using them again even on smaller items. I usually complain about the price of most things but P/M were excellent and worth every penny. Despite Amazon recommending I take the package to the local post office the collection courier said that the parcel was too large/heavy and would have been rejected. So no carrying heavy boxes - just a wait indoors whilst doing other things.
I dont remember them providing a time of pickup so I had to wait in until someone arrived - which they did around mid-day so not too much of a problem. Excellent.
27/07/18 by Mr Nock
Pick up on time delivered on time. Good price.
27/07/18 by Terry
Booked a collection for Monday 23rd July, parcel still not collected on Thursday 26th July. Contacted parcel monkey via online chat after trying various other ways. Arranged for parcel to be collected today. Nearly midday and still not collected !
27/07/18 by Customer
Love Parcel Monkey!
Makes my life so easy!
27/07/18 by Doug Morgan
Easy to use and cost effective
27/07/18 by Customer
The process was simple, quick and efficient. Would definitely recommend Parcel Monkey and will be using them again!
27/07/18 by Sara
pick up same day drop of next day very very good
27/07/18 by william allan
Got a cheaper rate than directly at the post office.
26/07/18 by Mr SS
Always a brilliant service UK side, after that it can go a bit wrong. My parcel was to Estonia and due to get there Wednesday which it did but not to the recipient. Various attempted deliveries etc were not communicated very well, once at the advised address and then one to a pick up point but the parcel was too big to be left there and now my Son (recipient) has had to arrange a delivery to his place of work instead on Friday - i hope he receives it tomorrow.
26/07/18 by GC
Thank You ! You were great, I’m really satisfied with the service giving to me
26/07/18 by CustomerMargit Albert
Very bad communication from customer service
26/07/18 by douha
quick pick up and delivered on time
26/07/18 by irvin milne
No problem with Parcel monkeys system but I chose Parcel force who collected and delivered OK but unlike other carriers I have used e.g. DPD, there was no notification of anticipated times of collection or delivery meaning we and the recipient had to wait patiently. Not good service.
26/07/18 by Andrew Cullen
Perfect. Easy to use and saved me loads!
26/07/18 by Customer
Very straightforward and very reasonable and was delivered within given time
26/07/18 by MD Mazharul Islam
OMG amazing, all the way to Eire and I could see exactly where it was at all times, could even tell who signed and exactly at what time, couldnt fault this service and cannot recommend highly enough.
26/07/18 by lorraine byrne
arrived 1 hour before the alloted time
26/07/18 by Customer
Excellent service, gave me the best possible price for a big and heavy parcel, easy to use, would definately recommend this service to others.
26/07/18 by L.C.
Very good comparison site and gives all the options
26/07/18 by Sanj
Great service indeed, very pleased, at a reasonable cost.
26/07/18 by Neil Wright
All good with no problems
26/07/18 by Customer
Excellent service will use again thank you.
Best regards
Ghansham.
26/07/18 by Customer Ghansham Tailor
Very easy to set up smooth and fast delivery. Couldn’t be happier, thank you!
26/07/18 by Customer
Easy to use site,parcel collected on requested date and delivered very promptly the following day. Very reasonably priced and address labels are supplied by courier which is great if like me you do not have a printer.
25/07/18 by Marj
Was told about this company by someone we deal with wouldnt use any one else
25/07/18 by Peter
After searching around for the best service and price from a few places, parcel monkey surpassed them all in ease, cost, and finding the best service for sending my parcel to South East Asia from the UK in just a few days (a week ahead of schedule)! I will definitely use them again for posting abroad.
25/07/18 by Customer
The parcel arrived on time, was damaged, but nothing to do with the company to do with the sender who sent a massage bed in a bin liner????? no padding no nothing - great company, not their fault, thank you
25/07/18 by Customer
I have been sending parcels to the US for years and a friend told me about you, thank goodness the ease in which I can put the parcel together and then get it picked up at the door either the same day or the next day is great, I don’t have to struggle to the post office and all that entails, Great thank you Sylvia Devine
25/07/18 by Sylvia Devine
pretty good it would have been 5 stars if the tracking info had been a bit quicker coming, PM gave me the Carriers Tracking info and then all was
well. I would use this service any time I thought they could help.
25/07/18 by Customer Dave Aitch
Great, simple, well-priced service.
I didnt need to contact customer service, so I cannot testify to how good it is, but for simple booking, collection, and quick delivery from UK to South Africa it was brilliant.
25/07/18 by Tiffany
No reservations. This was really easy/convenient.
25/07/18 by tim
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
