We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
Please be very careful using this company . They are cheap but very bad. No customer service number just a chat line that uses automated responses . They push you to but their insurance and Never pay out - this has cost me a lot of money ! I
31/07/18 by M Swan
Managed to lose a car wheel and then refused to compensate me due to not informing them soon enough. Made to feel it was my fault. Only my persistence and genuine threat of court action resulted in full compensation being paid. Many similar experiences on internet. Never again.
31/07/18 by customer
VERY GOOD services
30/07/18 by Customer
Speedy, reliable service.
30/07/18 by Customer
Brilliant, Fast and Efficient, Easy to book online
30/07/18 by john smith
Easy to use and good choice of carriers. Parcel was collected from my home next day on time and delivered the next day as requested. No problems.
30/07/18 by William Sheehan
Great service always offers the best postage deals at a competitive price
30/07/18 by Suzanne
Very easy to use and seems to find many cheap options for sending parcels. Loses one star as I could do with it letting me know how much heavier or larger the parcel could be before the cost for a particular company goes up; I was once was surcharged for apparently exceeding my stated weight / size - not Parcel Monkeys fault but I was clearly close to a limit.
30/07/18 by Geeky Monkey
Delivered late and then referred to the small print saying a 24 hour service needed to be 5 days late before it wasnt 24 hour. Completely uninterested - never again!!
30/07/18 by Martin
Harry give me A Good customer services give me A plenty of time Im really happy with that services
30/07/18 by Hyuin Ksor
very easy to use website, labels appeared in a flash and post office was ready when I turned up. Parcel delivered to Greece well within the five days, all intact.
30/07/18 by ITALY598
Very happy with price and service
30/07/18 by Richard
Posted item to America, when an attempt to deliver was unsuccesfull the parcel was taken to depot with no card being left for the addressee. Parcel was left for 10 days and was just about to be shipped back home.
30/07/18 by Customer
Cant fault any part of this service. This is the first time I have used Parcel Monkey UK but it wont be the last. Pickup was on the day requested and the parcels were delivered on the day promised. One happy sender and one happy customer, thank you.
30/07/18 by Customer
Great efficient service....always use
30/07/18 by Jane
Very good, on time both ends.
30/07/18 by Russell
Dreadful! Do not use -go direct to provider.
30/07/18 by B
Fantastic service!!!
30/07/18 by BAMI
Dreadful service - I would never use this company again. I ordered next day collection on a Friday and had confirmation it would be collected on the Monday. I then waited in all day, every day for 4 days and it wasnt collected until Thursday. No explanation. No tracking. No people to speak to other than the online chat of people who just kept saying they would look into it. It was eventually collected on day 4, and then parcel monkey contacted me to ask if it had been delivered! Stunningly poor service. Theyve offered me compensation of £1 per day for my time waiting in and for the delay in my delivery being received...that shows how they value their customers time. Use another service if you want your parcel to get there on schedule!
30/07/18 by Mrs Claire Rhodes
Did exactly what it said on the tin...! Well done.
30/07/18 by MrGeoffreyCatterall
My order went through fine, I booked next day tracked delivery. Received all details, printed my label and had my parcel collected earlier than the allotted time slot, luckily I was in. This is when the issues started. The parcel was tracked to the facility for dispatch. It was out for delivery at 9.25am and was supposed to be delivered between 8am and 6pm. The attempted delivery was at 20:18pm. The parcel was to a business which was closed at this time so did not arrive next day. The parcel went out for delivery again the following day and was supposed to be delivered between 11.24 - 12.24. I got a motivation that it had a failed delivery at 14.50, I received this notifation at 14:08, before the failed time. I contacted parcel monkey support to be told it had been signed for at 13.08. The whole tracking system is a mess and UK mail we’re not reliable. I would not use again for urgent next day delivery.
30/07/18 by Heather Rose
PARCEL LOST - PARCELMONKEY RIDICULOUS THEFT POLICY ORDER: PM6149269 Easily the worst customer service Ive ever had to deal with. Please read this review and THINK VERY CAREFULLY BEFORE purchasing your label through Parcel Monkey, particularly if youre sending something expensive. I purchased an international label through DPD for quite an expensive item, purchased additional insurance to cover the cost. Dropped the item off at the local DPD drop-off point and received a card from doing so, though the shop assistant could barely speak English so I cant be sure he did it right. As far as I was concerned, once my Parcel was in their care and I had a receipt showing I had dropped it off, I should be covered by any losses. WRONG. The parcel vanished, and the tracking information somehow showed that it has never even been picked up. It seems the DPD drop-off guy had completely bungled it and something went wrong. So of course I claim for compensation with ParcelMonkey, provide them the receipt I was given as evidence that I dropped it off, and ParcelMonkey refused to pay out, because the item hadnt been tracked into the system. They have refused to check the CCTV footage clearly showing me dropping off the parcel, so now Im out hundreds of pounds because both DPD staff and Parcelmonkey will allow your parcel to be stolen and do absolutely nothing about it. YOU HAVE BEEN WARNED. DO NOT ASSUME THAT JUST BECAUSE YOU GOT A RECEIPT THAT YOU ARE COVERED. YOU BETTER VIDEO RECORD YOUR ENTIRE TRIP THE PARCEL DROP OFF ON YOUR PHONE, MAKING SURE TO DOCUMENT EXACTLY WHO, WHAT AND WHERE YOUR PARCEL WAS. PARCELMONKEY IS A JOKE. THEY MIGHT BE CHEAPER THAN OTHER POSTAGE BROKERS, BUT TAKE A LOOK THROUGH THEIR EXCLUSIONS, YOULL FIND THAT ALMOST EVERYTHING YOU SEND IS NOT COVERED BY INSURANCE (EVEN IF YOU PAY EXTRA FOR IT)!
30/07/18 by Daniel
Cant fault it.One happy customer here.Wish they covered African countries too.
29/07/18 by MRS G
Massive savings on parcel carrier charges if contact made direct. Tracking upfates excellent
29/07/18 by Andrew Elliott
Straightforward process and great prices. Will definitely be using again, thank you.
29/07/18 by N Ward
So easy to use and very convenient. Prices are good too. Would definitely recommend.
29/07/18 by Alison Carr
Excellent service! Very easy to book and kept up to date as the progress of the parcel from start to finish! Parcel arrived in perfect condition!! Excellent value for money too! Will definitely use again!
29/07/18 by jenny lomas
Half of the items in the parcel arrived smashed in pieces. All the items were wrapped in bubblewrap and styrofoam. The parcel was clearly labelled fragile all around. Ridiculous.
29/07/18 by Luke
Excellent site to compare prices,easy to use and arrange collection and print labels
29/07/18 by Martin Ellis
Used parcel monkey before and both times easy price comparison and got my transactions done with minimum of fuss ????
29/07/18 by Max
Excellent reliable service. Parcels are always collected on time. Friendly couriers and value for money
29/07/18 by sadie
It was a great service exactly what it said driver came picked parcel up very pleasant and helpful 100% good service
28/07/18 by Debbie k
Our parcel came home earlier than us!! Thank you so much! The system clearly worked well, we got all the information we needed through the emails. We had a question about collection, the customer centre replied very fast. Overall, its our first Parcel Monkey experience and it certainly wouldnt be the last time.
28/07/18 by Karen&Milk
Stop working with this company Tuffnells.Its been more than week since they took my parcel and I am still havent heard from them.And now I have to call them to beg for information.their tracking system (as well as yours) doesnt work at all.extremely poor service.stop being complacent.
28/07/18 by Peter
No up-to-date info until last few hours
28/07/18 by Robert Hyde
Great service, thanks.
28/07/18 by Carlos Johnson
Everything went very smoothly. Would definitely use next time.
28/07/18 by Steve Swinden
Ease of use of site, parcels picked up as advised
28/07/18 by Jackie Snowden
I have used Parcel Monkey 3 separate times to send parcels to Australia, and can honestly say that my experience has been very positive. Two parcels were delivered on the seventh day of collection from the drop off shop, and the third took nine days, all fully tracked door to door, all with significant savings compared to our nation carrier, and a lot quicker. Having said that, it should be remembered that Parcel Monkey act like a booking agent to offer you a decent deal with a selection of couriers, and your choice of courier could influence the service you get. I used DPD and am very happy with them.
So as far as PM are concerned, they did their part very well, with a quick easy to use service that saved me money. The only reason they are not getting five stars from me is because there is usually considerable delay with the tracking information collected from the courier, and I found it easier to use their tracking service rather than Parcel Monkeys.
Would I recommend Parcel Monkey? Yes I would, but choose your courier wisely. I will certainly be using them again.
28/07/18 by Limano
Great value service. Would have liked to see clearer online tracking info via the Parcel monkey tracking link I was sent. It didnt update with events so I had to go directly onto the parcelforce website and enter the details manually.
28/07/18 by Colleen Scholefield
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