We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
Parcel delivered damaged,had to book twice postage for the same parcel as the first time the parcelmonkey website didnt sent e-mail with the label. The second time the label was ready within time but as i was already delayed i miss the delivery time as i use the drop-off service.My parcel arrived then out of the time which had to. Parcelmonkey still no replay to my mail for refund the first booking. HAD TO COMPENSATE THE CUSTOMER FOR RECEIVING HIS PARCEL SQUASHED........
23/07/18 by Executive Taxis -- The Blessed Olive
I got sent the email to rate you and the package still has not arrived at the destination. I suggest that you only send out the email after the package has been delivered. Regards Darren
23/07/18 by Darren Henderson
Rubbish My parcel collect no interaction took money from my account had to get royal mail to do the job. Wont recommend you
23/07/18 by Customer
Great service. Will use again.
23/07/18 by Helen
Absolutely brilliant. Wouldnt use any one else........
Come back every time........
23/07/18 by HELEN
parcel was damaged and they wouldnt accept the evidence the company sent, extra paid for the insurance was basically useless and they had to be emailed several times to even start the claim process, which itself was awkward as unable to upload the photos they requested to the site due to size, with no phone number it makes it very easy for them not to bother with you - lesson learnt will never use again.
23/07/18 by Karyn
Easy to use, good prices and guidnace.
23/07/18 by Colin Keyse
Competitive pricing and easy to use
Was very easy to compare prices and pick the courier most suited to what I wanted. And the booking process was very straightforward too. Correspondence after the booking wasnt so clear, hence only 4 stars, but this may be down to the courier I used rather than Parcel Monkey.
23/07/18 by O Smith
Very happy with the service. I highly recommend.
23/07/18 by Customer
A quick and very good service,Im very satisfied.
23/07/18 by Customer
Very reliable and prompt service, parcel arrived in good condition
23/07/18 by Customer
One of the worst company to use for international delivery, please do not go by there recommendation, I used DPD express which promised to deliver in 2 to max 4 days, it is almost 8 days , no status change. no tracking facility out of UK. I used Royal Mail at very cheap price and it went it 5 days and have good tracking facility out of UK as well....**** company. DO NOT USE
23/07/18 by Sathishkumar Venkatesan
Good service
23/07/18 by JOHN
Easy to use the website, i recieved confirmation emails quickly. the parcel was collected early the next day by a happy professional man, and delivered the next day.
23/07/18 by Debz
Excellent service and reliability
23/07/18 by Philip Trueman
Easy online process and just dropped at post office.
23/07/18 by Neill Redmayne
First time I sent anything overseas and parcel monkey were excellent!
Cheapest price for delivery anywhere as I compared their price with others. The customs forms were also made very easy to understand and all were a doddle to print.
Tracking links were provided and it all made for a easy delivery.
Top notch!
23/07/18 by nemesis1uk
Excellent service, dropped st post office delivered in 3 days
22/07/18 by Glenys
good service at competative prices i always use parcel monkey for heavy items ,
22/07/18 by pch classic and vintage parts
The collection was made on time by a very polite and helpful courier.
I would use this service again and recommend it to others.
It was recommended to me!
22/07/18 by Stephen Scott
Absolutely dis gutted with parcelmonkeys service. Messed up a dear parcel and now trying to charge me £54 to get it back. Then wont gove me any anwers and no number to contact them.Absolutely 100% strongly recommend staying away from there excuse of a company
22/07/18 by CustomerG&B auto parts
Fantastic recommended to everyone
22/07/18 by Maa Shaa Allah
Excellent service - great online parcel experience!
22/07/18 by Michael Gates
From quote to delivery, excellent
22/07/18 by Gill HILL
Brilliant as always.
22/07/18 by Sunny
Good prompt service but the driver asked my wife to give him a lift with a heavy machine I thought that was out of order and show his annoyance by leaving it at the end of the drive
22/07/18 by Bob
I am satisefied your work. I sure that offer this company anybody.
22/07/18 by Edit Rajki
Paid for Next Day service and they took 4 days to deliver, very poor communicators.. when I called and asked Courier why they hadnt delivered they said their delivery driver had ran out of time and returned to base.. but didnt have courtesy to call and let me know this.. left mags with driver but he didnt return calls.. very poor service will never use Parcel Monkey or Tuffnella again!
21/07/18 by Dave Wallace
Delivery was from London to rural France and arrived in two days to a location that doesnt have a formal address, just a hamlet and GPS location.
21/07/18 by Noel Gourdie
Easy to arrange, inexpensive and picked up at my house. Fabulous
21/07/18 by John Simons
Terrible. Parcel force failed to first leave a slip on first delivery then on second delivery did not even deliver!
21/07/18 by Customer
Couldnt have been easier! And parcel reached its destination 3 days. Very impressed and will definitely use again.
21/07/18 by alison gardner
My experience with the parcelmonkey website was fine. My low rate is only due to the external couriers they use. These have apparently 4* or 5* rate on parcelmoneky, but have on average 2/10 rate on other independent websites. I used parcel force and it was a total disaster. They told me that the collection was in the afternoon, but then they arrived in the morning, when I wasnt home. No calls, nothing. So I had to physically go to the depot, and no reimbursement for collection. Then they also changed the address on the package!! When the parcel arrived at destination country, they raised an error for wrong address! I told them that I wrote the correct address, and that that is it was printed right in the official parcel money/ parcel force stamp. They didnt care, because they cared only about what was written in their computer. So I had to physically go to the depot (40km away) to get my parcel, paying with my own money. Terrible, terrible service. What else can go wrong?
21/07/18 by Customer
This is a scam! They charge approximately £1/volumetric Kilo to deliver. After delivery they said it was 20 volumetric Kilos more than stated (with no evidence) and charged an additional £100!!! Do not use this service, they take money straight from your bank account and clicking their terms and conditions leaves you with little recourse.
21/07/18 by Customer
Thank you for the good work.Im Happy
21/07/18 by Customer
Spots on, I will use again
Thanks again
21/07/18 by IOAN COSMIN BARLEA
Excellent service good prices and so easy to arrange. Thanks people good job
21/07/18 by Paul Harrison
We post 2 packets and received only one, at the moment. We have to be in the house for all day waiting for the parcels. Now I need to be another day waiting for the other one. Will be nice if I have to wait for the delivery only one time. Thank you. Aurora
21/07/18 by Aurora
Excellent service - takes all the work out of sending a parcel.
21/07/18 by Jacqui
Ive used parcel monkey several times since as early as 2011, domestic and international parcels have arrived fine and with tracking where and Ive never had a problem, normally the problems are with the courier themselves anyway, I have no problem recommending them but as with anything in logistics, results may vary.
21/07/18 by James Lewis Watson
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