We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
Good easy to use website, parcel collected quicker than expected, tracking good, price very reasonable. Highly recommend.
20/07/18 by Customer
never had a issue
20/07/18 by A.s.c
No complaints whatsoever!
20/07/18 by Customer
Super quick to respond to my enquiry... the price was half the price as other delivery companies. It arrived in time with clear tracking for us and the customer. I am sold!
20/07/18 by Ali sharpe
Excellent website, easy to use. I used Parcelforce to deliver my parcel and the price I was offered through Parcel Monkey was much cheaper than on Parcelforce’s own website
20/07/18 by Connie Winter
Extremley dissatisfied by the service provided by parcel Monkey. The parcel was initially booked on 18 July 2018, No one turned up for collection and no one even bothered to contact us. When contacted again they re booked it for 20 July but again no one contacted. It is the worst service I have ever seen by any parcel company. When asked they says their drivers have no mobile phones to contact...... It is the most unreliable service...
20/07/18 by M Aslam
Great Service Website easy to use, great service after being let down by another parcel company , parcel collected and delivered as specified
20/07/18 by Ann Allman
Excellent service, easy to book and reasonable price
20/07/18 by Customer
Fantastic service and delivery-very easy to use!!! Will definitely be using again, thank you.
20/07/18 by Customer
Smooth and timely collection; Parcelforce regulations applicable reference fluids; easy tracking and international delivery as per schedule.
20/07/18 by John
Simple to use, probably best price available. Parcel delivered by DPD.
Thank you :)
20/07/18 by Only Me!
Easy to use, quick service.
20/07/18 by Secker & Sons
Excellent service cheap fast efficient
20/07/18 by Customer
Had to get a large 27.5kg package to Scotland. Everywhere else was around the £60. Got it to < £40 via this site, and the company that was going to charge £60 was the company who picked it up. Worth taking a look at this site...
20/07/18 by Customer
Excellent Service, receipt and shipping labels delivered very very quickly 5*
20/07/18 by Paul Cartwright
My items were not collected on the date chosen & I was sent an email & text to say I had requested a date change when I certainly had not. I got passed between 3 people on virtual chat. nobody had a clue why this had happened and the whole thing was a shambles. Never again.
20/07/18 by Customer
Excellent service I had a parcel I needed delivering in 2 days to France the customer received it on time i was kept informed along the way would highly recommended this service their online ordering service and tracking was easy to use and stress free from start to finish
20/07/18 by liz
Tracking system is slow, no daily up date
19/07/18 by Customer Kerry
Easy to use web service at a competitive price. The amalgamation of delivery companies means that, even in rural Suffolk, I only had to travel 2.5 miles to a collection point.
19/07/18 by Ian J
Have to admit at first i was a little dubious about using Parcel Monkey..but pleased to say my concerns have been unfounded......collected and delivered quickly....and at a great price!!....very pleased and will now use every time without hesitation....thanks Parcel Monkey!!
19/07/18 by Andrew Berry
I paid for next day delivery via parcelforce 24. I urgently needed the package to arrive asap. It took 5 days for my package to arrive (including weekend). This was extremely disappointing. Wouldnt use again.
19/07/18 by Customerash
User friendly cheaper that the post service
19/07/18 by Anna
Excellent service provided. Would recommend and I will certainly be using this service again.
Well done to all involved.
19/07/18 by Very happy Customer
Fast and hassle free service
19/07/18 by Maria
the DPD driver didnt go to the wright house on the schedule day so it was a day late. When the parcel got delivered the next day i got a email from the recipient showing me photos of the goods all damaged. I have had to give him a refund of £40 to cover the cost of replacing the damaged bits.I look forward to your reply on this matter. Regards Russell Hunt.
19/07/18 by Russell Hunt
Use them twice a year. Always good
19/07/18 by Colin David Roberts
48 hour delivery (by Parcel Force) was ordered and paid for, but delivery took 72 hours.
19/07/18 by Roger Smith
Top class! I booked 48 hour delivery but it was delivered the next day! The parcel was fragile and arrived without any damage.
19/07/18 by Alex
Pleased 1st time. Today missed collection by 3 minutes-my mums disabled so got to door too late. Tries to live chat Parcelmonkey as advertised by them-NOT POSSIBLE. Tried to re arrange collection no problem says their website. Cannot do that either. Have to contact their dedicated help team. Impossible to contact so have written them a letter!!!!!!!!!! How hi tech is that????? Paid £13.10 with another courier for DPD next day delivery-they have NO customer service at Parcelmonkey.......despite saying they do.
19/07/18 by Maureen Franks
great service used them a couple of times now no issues whatsoever.
19/07/18 by Geoff Runciman
All good. Thank you
19/07/18 by Customer
Always good service
19/07/18 by Customer
Parcel Monkey are fine, but dont use UK Mail - they didnt collect on our specified pick up on a Thursday and then wouldnt collect again until after the weekend. Very unhappy customers, both us and the recipient. Ditch UK Mail and Ill up the rating to 5 stars!
19/07/18 by Mx
second time of used parcel monkey for an xtra large parcel i had.All went smoothly parcel delivered the following day. Customer happy i am happy they have never let me down and the price is excellant
19/07/18 by miss sc sullivan
Nearly perfect, the only slight issue is I would have liked to see an arrival time for my parcel in france, but this was a very minor point or I may have missed it somewhere, either way very good.
19/07/18 by Customer
it makes life so easy to post you parcels its all i use now
18/07/18 by Customer y kosma
Posted a parcel to Shanghai, China on Thursday having followed the advice given online re packaging etc. Parcel arrived safely on Wednesday, less than a week later. Couldnt ask for better service.
18/07/18 by Mr J Hughes
Quick, cheap and super easy!
18/07/18 by Mathias Glahn
Cheap and fast.
18/07/18 by Customer
Excellent service
18/07/18 by Customertash
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