We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
This is the first time I used Parcel Monkey and I was a little apprehensive at first but my parcel was delivered in good time. I was under the impression that my parcel would have been collected by midday the next day but it wasnt collected until 6:30 pm. This may have been down to Parcel Force running late. However my parcel arrived at its destination before 10:30 the next morning and although I was not able to track my parcel through Parcel Monkey I was able to on Parcel Force site. Overall Parcel Monkey is good value and I would use them again.
18/07/18 by MRS J FULTON
Good service
18/07/18 by Edward
Sent package to the US for my client, it fell out of a UPS truck and luckily a passer by spotted it and delivered it by hand to my client. Parcel Monkey have quibbled for about 3 weeks with no proof of delivery from their side but refusing to refund any monies. I will not be using them again.
18/07/18 by SJ Hayling Island
Absolutely first class service, definitely use again. Well recommended.
18/07/18 by Josev King
Had to send mobile phone with battery to France (Calais) so opted for DHL road freight as per site recommendation. Arrived in the 3 days quoted but the tracking was misleading, booked at 09.30 it only appeared DHL were notified 09.00 the next day, looked like a day was lost (DHL actually collected 18.30 that day). Interestingly package went from Heathrow to Brussels with tracking notifications 11 hours apart.
18/07/18 by Martin
Perfect, always happy with your service
18/07/18 by Veronika M.
What more can I say but its cheaper to book Parcelforce through PM than the Post Office
18/07/18 by Ryan Griffiths (eBay ry_an_vi)
No problems
Good prices
18/07/18 by Damian
Worked fine but parcels were not delivered in 48 hours as promised.
18/07/18 by chris
Great prices and a very efficient service.
18/07/18 by Andy McClintock
Excellent service and excellent value for money
18/07/18 by Kirsty Le Poidevin
I was surprised at the price and efficiency.
17/07/18 by Ahammed Shoyeb
Sent two items abroad now.
Both times excellent service quick and very reasonable cost.
17/07/18 by terry
Good price. Spot on timings. Worked perfectly.
17/07/18 by Maureen Franks
Very efficient and so fast
Delivered to the IOW
17/07/18 by Mrs Hart
I had never used a 3rd party for postage before. I was a bit nervous as the same service was £10 cheaper than going direct with Parcelforce through the post office! It all went very smoothly though. So next time I have a parcel for an EU country ill definitely check out the price on Parcel Monkey xx
17/07/18 by Mrs G
EXCELLENT SERVICE
17/07/18 by Customer
Truly impressed with the service! I have used parcel monkey twice now. First in the UK and the other to send a package to Malta. I was shocked that the delivery to Malta only took less than 5 days. I would recommend this company to anyone.
17/07/18 by Customer - parcel monkey first timer
After gone to my local post office for to send a 12.5kg parcel to another EU country and being told it would cost me £24,50 a went home to find a currer on the net Parcel Monkey came up with a price of £16.50 for to to use Parcel Force. I just had to print out the labels myself and pay it streight away and again take it up to the same local post office.
- so I did and saved a lot of money!! :-)
17/07/18 by Lars
Super fast. Top
17/07/18 by Juliana Ferreira
Absolutely awful service. I paid for a next day delivery service and it took a week for my parcel to be collected and then a further 3 weeks before it was delivered. When it did eventually arrive it looked like it had been used as a football it was in such a bad condition and much of the product was damaged which caused irreversible damage to my relationship with this particular clients. I had paid the extra fee to insure my goods to the value £200 so instantly put in a claim to get this money refunded however it turns out this whole situation was my fault as the parcel wasnt wrapped adequately! Little did I know adequate packaging needed to be a lead box. The service is awful and there isnt a phone number to ring. I would strongly advise against anybody using this company as it is an absolute joke.
17/07/18 by Daniel Hughes
Excellent Service. Thank you.
17/07/18 by Mr Galappaththige De Silva
Good service
17/07/18 by Customer
Booking was simple. Instructions were good. Rates very competitive. However tracking was not good. Also the whole experience depends on other service provider , in my case DPD, which was not great so overall just OK. Overseas delivery was 2 days later than advertised.
17/07/18 by DQ Nguyen
Have used Parcel Monkey several times without any hitches. They are competitively priced. They have cheaper insurance add ons than a lot of others so you can up your cover quickly and this gives me peace of mind.
17/07/18 by customer
I paid for a 3-4 day delivery to South Africa and still 4 days after that my granddaughter of 8 weeks old still has not received her gift. Should have been delivered 13/7 it’s 17/7 and still doesn’t have it. DPD service abissmal. Don’t ever ever use them again.
17/07/18 by Stewart Customer
almost perfect. I usually use another website to compare and order a courier; however, the dimension of my last parcel put me in a bit trouble. After quite a long attempt to find a lower price, I found parcel monkey offering a service from a famous courier that not appear on the other websites, then straightly put my order. the website also user-friendly, the dimension input is placed in the front page, so no surcharge surprise; love it. My parcel delivered under 24 hours as promised. Glitches still happened though: I order a collect service but I missed it as there was no information on the collection time in my confirmation email; still can manage it by delivering my parcel to the depot. Secondly, the label provided by parcel monkey still need to be relabelled by the courier...i felt the label given by the parcel monkey system was useless, waste of ink and labelling paper; have guessed it out since the first place, as the label from parcel monkey is unusual without a barcode. Third, the link for tracking given in the email redirecting to a page in parcel monkey website, but no information was shown there; still can manage it by using the courier website to track. In general, almost 5 stars! feels happy! good price and punctual delivery are all that matters. Just need improvement in some points to make it perfect
17/07/18 by Teguh Adinugroho
Fack booking timetable. Laying and not coming on the day scheduled Forced to arrange another day. First and last time, try to avoid. Not recommended. Moreover it is expensive.
17/07/18 by Customer
Had to get a parcel to my sister in South Korea quickly not only did parcel monkey offer the best value but also a 2/3 day delivery est. They collected it on Tuesday afternoon and it was on her doorstep Friday morning and remember They are 9 hours ahead! So easy to set up and clear information will use again and recommended them to anyone thank you once again.
16/07/18 by Leigh Mundy
Great service. Very good rate and prompt delivery.
16/07/18 by Customer
Perfect! From UK to Spain could not be better! Thank you.
16/07/18 by G Edwards
all worked well, on time.
16/07/18 by Customer
I sent two parcels in the same time, but they arrived not togeather.
16/07/18 by Customer
Easy to use, simple drop off at post office and arrived within 48 hrs in Holland from the UK
Fantastic
16/07/18 by Colin
all good - thanks.
16/07/18 by Customer
Pickup was executed 1 day later than scheduled
16/07/18 by GrregM
Always much cheaper than using the carriers direct.
16/07/18 by Melvyn
Nice, easy and reliable.
16/07/18 by Customer
Great price and convenient service!
16/07/18 by Sakher
Parcelmonkey made it easy to send a parcel to South Africa where custom documents are needed.
The parcel arrived quickly and without any problems.
Will use them again.
16/07/18 by Christine
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