We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Service itself was good -- filling out the form was easy, collection was seamless, great updates through the tracking link... However it said 3-4 days delivery time and it took 6 days! So while the service was good, the actual delivery (which is what matters most!) didnt live up to the promise...
22/11/17 by Customer
Just cannot get over how you as a company can get away with your trading practices. Insurance fraud You can pick up 2 days later than contracted Yet you are devious regarding your 7 day rule Knowing that you don’t email or phone customers You are making sure that this rule slips people up. I put numerous posts on Facebook, showing photos of the damage etc that you caused to a Rayburn XT That was secured and wrapped on a pallet. Apart from the fact it was dropped by your couriers. And plenty more on your messenger, which I have copies off. This is before your 7 day claim rule One working day after the 7 day clause,you don’t even email me you hide behind your site. You should be ashamed of your selves, and I will tell as many people I can about your trading practices. Parcel monkey does not care a hoot about their customers Having photos of 350 kg Rayburn cooker before Rayburn Waiting for collection standing up well wrapped secured on pallet Rayburn on back of delivery lorry, on its front! And parts missing on different pallet.?? Hold your head up high, you’ve managed to screw someone else. Why am I talking like this to you, because over that last few days your company has gone out of its way, wriggling out of paying the claim. Even tho all the photos were view by you company There’s karma, and You deserves yours. Never again Parcel monkey customer Colin . Sent from my iPad
22/11/17 by Sharon inns
Parcel arrived on time and in good condition.
Competitive pricing.
22/11/17 by Emilie
Parcel wasnt collected, had no phone number to call. took ages to get a helpful response which was NOT polite, re-arranged for collection the next day.... AGAIN not collected, same problems again - CANT CALL, unhelpful and somewhat automated staff responses, not helpful and RUDE
22/11/17 by Emily Handy
First time using Parcel Monkey. Very easy to use. Quick service, receipt of labels and delivery to family in rural Canada. Much cheaper option than the post office and much quicker delivery.
22/11/17 by S.Pickering
Paid for next day delivery Item took 2 days!
22/11/17 by Customer
Worked as expected. Was the only parcel company who didnt charge a fortune for additional insurance. Confused the poor lady at the post office though
22/11/17 by Pete
excellent services as always
22/11/17 by Customer
Excellent service , I have Sent a parcel to Italy , collection and delivery on time ! I really recommend this company
22/11/17 by Customer
Excellent service and simple to use.
I will definitely use again.
22/11/17 by Customer Gary Munsey
reliable, quick easy to use
22/11/17 by FRYINGFILTERS.CO.UK
I was well impressed with the service - I was able to track my parcel all the way on its journey and it arrived safe, sound and in good condition on the date specified. Shall definitely use Parcel Monkey again! Well done!
22/11/17 by Norma7
All went well - delivered to Italy in 5 days
Very pleased
22/11/17 by Sally
I left my iPad abroad and couldnt get any help from major carriers to retrieve it.
Parcel Monkeys on line booking system was very straightforward.
They collected my iPad the following day (in Spain) and it was delivered to my home (UK) the following day.
Very easy and stress free to use.
22/11/17 by Paul
I am still not sure where the parcel that I sent is as you have delivered it to the wrong address! Despite numerous requests from the customer in Brazil you cannot locate the parcel or confirm what is happening with it.
22/11/17 by Graham
Used them for a few years now. We pack our parcels extremely well and have never had any problems sending them worldwide until a couple of weeks ago when one of our parcels was penetrated by a long object which broke part of the contents. No amount of stiffeners and packaging would have stopped it happening as it was compression that broke the part. Filed a claim but was refused. BEWARE! Read their packaging rules because if your parcel isnt packed exactly as per them, youll get a very unprofessional reply ridding them of any liability. Ultimately it was down to UKMail but your contract is with PM
22/11/17 by Peter
I find booking through this company to be an efficient and smooth process.
I once had to provide proof of delivery and found the company to be of great help, responding to my enquiry fast and being thorough in their endeavours - very helpful and reassuring.
No hesitation in recommending their service.
TLCL. Somerset
22/11/17 by TLCL.Somerset
Always been a good experience for us!
22/11/17 by Jacqui Abraham
Great service and very easy to navigate website and ordering process
22/11/17 by Mark
Still waiting for refunds - takes too long
22/11/17 by Customer
No issues what-so-ever! Great service
22/11/17 by Customer
Ordered online. The carrier gave us a one hour slot to pick up, and turned up. They said it would take two days to Berlin and it did. No possible complaints
22/11/17 by Simon Sweetman
ABSOLUTELY BRILLIANT SERVICE HIGHLY RECOMMEND IT
22/11/17 by Elizabeth Bush
Amazing Job...got me my gear from London to ITALY in the delivery window with NO problems. This was my first use of your service and Im a very satisfied customer. Ill be doing business with you guys at Parcelmonkey again, regularly. Very easy interface and layout, very fair prices, and easy to handle process. Thank you.
22/11/17 by Carl Catron
All through the process I was advised of the status of the collection and delivery of the parcel. I was given a one hour window to advise me of the collection of the parcel, then a two hour window for the delivery of the parcel.
My consignment reached its final destination within the two days delivery bracket (France).
Th
22/11/17 by Sophie C W Yorkshire
The parcel was collected 10 days ago .tracking it could not find where it was,today found it is still in London. What a joke this company is not exactly cheap either properly teed off.never recommend.
21/11/17 by Customer
Excellent value and service. Easy website to use, straightforward options and hassle free. Very fast too!
21/11/17 by Karin, Norwich
Parcel arrived in Germany within two days. Great service
21/11/17 by Customer
Ok, but have since found cheaper!
21/11/17 by Rod Mayall
Absolutely fraud!
21/11/17 by Monika Demirova
Great service as always and money saving what more can you ask ! Thank you
21/11/17 by Caroline Lacey
absolutely spot on brilliant price
21/11/17 by dean kermack
Delivered ahead of estimated date.
21/11/17 by James
Excellent service and competitive price , I will definitely use this service again !
21/11/17 by TK
Terrible service! Parcel not collected. Re-scheduled for next day. NOT collected again, despite two different customer services operatives on the Live Chat saying it "will be collected today for sure". Continually asked them to reassure me it would be collected as I need to get to the post office if not. Couldnt offer any solution or gesture of goodwill. Just kept trying to reschedule again. No phone number to speak to anyone. Shocking customer service. Live Chat is useless as they cant do anything and the information they give is false. Might be cheaper, but definitely not worth saving money if you have to let down the recipient.
21/11/17 by Peter
very good service excellent got there fast and safe
21/11/17 by miss yasmine robinson
Good price, reliable service arrived at appointed time.
21/11/17 by C Osmond
All worked well
21/11/17 by Mrs Leijnse
Great service
21/11/17 by Jessica Morgan
The process of ordering was simply enough but we chose the parcelforce drop off option. The locations that we could drop at according to the Parcel Monkey website were not accurate leading to a frustrating time lugging big boxes around to another location. Also the post office/parcelforce wanted 3 copies of the customs doc. This was not mentioned during the booking process so after all the above we had to removed the docs off 4 boxes, copy them then tape them all back on! Have used dpd before and no such problems. Parcel monkey needs more accurate info re the services they provide to avoid these frustrations!
21/11/17 by JOHNSTONE
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