We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,560 reviews.
Prices are reasonable, and service generally reliable (if you use known carriers) in that parcels arrive, however they always take significantly longer than time quoted when you book. E.g. if they state 3-4 days, it really means 4-8. Do not use their in house carrier service it is atrocious. No updates, parcels arrive battered and take 2-3 times longer than the time stated
23/11/17 by Samuel DeMalfort
Brilliant - fast delivery to Capetown, at a fair price. Will recommend.
23/11/17 by mrs MARLENE KEMP
Every time I have used Parcel Monkey the experience has been effortless.
23/11/17 by Customer
DO NOT USE UKMAIL... 1ST AND LAST TIME ILL EVER USE THEM, TOTALLY UNRELIABLE. BOOKED YESTERDAY FOR COLLECTION TODAY FOR DELIVERY TOMORROW. FAILED TO COLLECT. TRY TO FIND OUT WHY AND CONTACT IS VIA TEXTING ... PARCEL MONKEY, WHAT THE HELL? A BUSINESS RUN VIA TEXTING. PATHETIC.
23/11/17 by MICK
Amazing! Quick, in tact and super easy! So happy I was told about you. Customer service also easy and friendly and obviously very helpful! Thanks.
23/11/17 by MelBelle USA
EARLY MORNING PICK UP & EASY TRACKING TO SEE MY PARCEL ARRIVED SAFELY
23/11/17 by JEAN HUGHES
juat annoyed that i paid a few pounds extra for a 24 hour delivery and yet although it was at delivery depot early Saturday morning it neve went out till the Monday.
23/11/17 by Andy
Reliable and able to achieve fast results with the simplest system to use
23/11/17 by Customer
Chose DPD pick up for delivery to USA, delivery was stated to be 3 - 6 days, from drop off to delivery was 8 days so a little disappointing. Have used Parcel Monkey previously with no issues. Use of the website is very easy.
23/11/17 by E Lomax
The collection of the parcel was fine but once it had left the country there was no way of checking any further. the parcel monkey site just said that the parcel had been collected. the parcel arrived but was damaged
23/11/17 by David
Really easy booking, convenient drop off and great tracking options.
23/11/17 by Customer
I am really very happy with the delivery service. I send a parcel and went to destination adress so fast!!! Thank you Parcel Monkey!!!!
23/11/17 by Customer
Excellent. So easy and straightforward, and the parcel arrived 2 or 3 days earlier than I thought it would! So impressive! I will definitely use Parcel Momkeg again and would recommend them to anyone
23/11/17 by Julia Smith
I ship to Canada at least 5 or 6 times a year, get my package picked up from my place of work ( convenient for me) and I can track it all the way to the delivery address. Parcelmonkey make it very easy for you to fill in and print the relevant customs and address documents... and, keep your payment details secure making the whole business a very smooth process.
23/11/17 by Donald White
A little difficulty in setting up the account (it still says it is only 75% processed!) but have used it a few times now and everything works simply and smoothly, including remembering your details and order history without having to keep re submitting them.
23/11/17 by Customer
Excellent. We have used Parcel Monkey for delivering parcels on our behalf on a number of occasions and found the whole process from booking which service to use from the choices given to being able to get tracking/delivery information and printable VAT invoices so very very simple and efficient. On the odd occasion where we have had issues (one created by our operator with size/weight error and the other where order was confirmed but no label link to be able to print) have been quickly and easily resolved via the query submissions avenue. All round excellent, cost effective service.
23/11/17 by Agrifactors (Southern) Ltd
They are robber,stole my sofa and the money for delivery.gave them to the police!
23/11/17 by Monika Demirova
I guess the saying you get what you pay for is relevant here. Service said 4-5 days we are now on day 10 and the parcel has still not been delivered although it is supposed to be getting there by end of day. Support chat was in a word useless when I contacted them the other day. I shall be looking elsewhere in future.
23/11/17 by Customer
Pretty smooth process from beginning to end. I wanted to send a parcel to France - using Parcel Force directly it would be more than twice the price, but with Parcel Monkey I got the same service for a lot less. My local post office was initially thrown by the pre printed Parcelforce labels but sorted it out quickly enough and the parcel arrived in about 4 days - the recipient very pleased!
23/11/17 by Neil
Still not received it has been 8 days now for a service that said 4 or 5
23/11/17 by Customer
Excellent service thank you
23/11/17 by Customer sharon mckenna
Easy, fast. Great service
23/11/17 by Stuart Fraser
They didnt provide a service, took my money didnt collect parcel, now its going to take 3 days to get money back. Time wasters AVOID!!! Pay more for a reputable company, its not worth the hassle.
23/11/17 by Carly
Very efficient ... inexpensive... and totally reliable ! Thank you
23/11/17 by Mandy Bates
First and last time I use this company. After 13 years of sending my eBay items Royal Mail 2nd class and never having an issue. I now have negative feedback! My item was over 2kgs and I thought I would try this service via dpd. The parcel itself has been up and down the country including being delivered back to me! 2 hours on live chat with four different reps which all have a script to follow and told me the same thing four times ... put in a complaint ticket to be told “well at least the parcel was delivered”. No phone line, no support and down right rude. Plus because you are booking dpd through this company the tracking starts at Portsmouth and you can’t contact dpd direct. If you want you parcel to arrive please don’t use this company
23/11/17 by Karen Dodds
I sent 3 parcels to Japan. All of them arrived safe, and the delivery was faster than I expected.
23/11/17 by Customer
First class service every time
23/11/17 by andy
Very easy to use and service was exactly as described. I had a very important parcel collected and sent to the Philippines, I was apprehensive at first but I selected Parcel Force on Parcel Monkey and the parcel was delivered within 8 days safely.
23/11/17 by Adam
If I can choose 0 stars, I will definitely choose that. I lost my parcel and they never give me full detail and just ignore my email for over one month.
22/11/17 by Jui Kung
Tracking hasnt been updated only at the delivery day. Was a bit worried. But otherwise its a good service. Improve tracking and got 5x
Thank you!
22/11/17 by Zoltan
The parcel has not arrived at the correct destination and there is possibility that additional payment maybe required to get it from Maputo to Vilanculos in Mozambique this was not explained or anticipated.
22/11/17 by Jason Beaumont
Its been 6 days and I still do not have my parcel. Not happy really considering the amount of money I have paid to have it delivered.
22/11/17 by Customer
We paid extra to guarantee delivery in 2 - 3 days, (cost was £19.89) but were very disappointed that the parcel took from Wednesday 15th Nov till the following Tuesday (21st Nov) to arrive in Singapore. The parcel was needed for my daughters imminent trip, leaving for Bangkok today. It only just arrived on time. The label had not arrived 2 hours after payment and my husband had to contact the support team who then processed it. We have had no problems in the past using Parcel Monkey, but were disappointed with the service this time
22/11/17 by Tim Marshall
Brilliant as always. IMO best to use the drop off service.
22/11/17 by Customer
Reliable & true to their word on delivery timescales, Customer service support just as prompt on getting back to me on refund & queries.
22/11/17 by Customer
Paid for 3 parcels to be collected, Did not turn up on day that I paid for, This 2 bit company then promised they would be picked up the following day, Low and behold no one turned up, After calling the courier direct they said there was no booking for my address, Called my bank to reverse the payments which thankfully they have, Many live chat messages were read and ignored it wasnt until I mentioned trading standards I got a response in the form by the way do you want me to cancel all your shipments how professional...........
22/11/17 by Chris Meredith
great brilliant well recommended service
22/11/17 by mohammed saeed
Always good service and easy to use site
22/11/17 by Customer
First Class!
They did exactly what they said they would do
Peter
22/11/17 by Mr Peter Marley
Service itself was good -- filling out the form was easy, collection was seamless, great updates through the tracking link... However it said 3-4 days delivery time and it took 6 days! So while the service was good, the actual delivery (which is what matters most!) didnt live up to the promise...
22/11/17 by Customer
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