We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
send a 10 kg plastic pail to Spain, chose collection at PostOffice, fast and no problem, than delivered within 5 days, good tracking,
Cheaper if booked at postoffice and more reliable, send the same day similar box with PostOffice, more expensive and did not arrived error from PO.
20/11/17 by Customer JP B-G
It was so easy to book in my parcel for collection/delivery. I have had bad experiences in the past with other sites but never had a problem using parcel monkey. Parcel was collected from me nice and early so I didnt have to wait in all day and was delivered as promised the mext day. All for a bargain price. Parcel monkey take care of all tge hard work, all you need is to have the parcel ready. Fab company. Will be using again. Tomorrow in fact!
20/11/17 by Anna
no issues with Parcel Monkey at all just a little disappointed that ParcelForce have now had my parcel one week and my status still says "collected". They wont meet the promised 2 - 7 days delivery at this rate.
20/11/17 by Joyce
I used Parcel Monkey for the first time recently.
I had a parcel to go to Germany and got quite a shock with the cost through Royal Mail (Parcel Force).
So I Googled Parcel Monkey found it be nearly half the price. I then filled in the initial registration which was quite painless.
Then I registered the parcel and paid through my credit card. I printed our the barcoded label, stuck it on and then, you guessed it, I took it to the Post Office.
What a great service.
I used it again for the same customer a week later and two clicks it picked up all the details.
RECOMENDED.
20/11/17 by Bill Hawkyard
Fantastic service
20/11/17 by Customer
Parcel collected and delivered on time. Needed to change delivery address which was done but took an hour on live chat, and then not advised that it was done. Otherwise fine
20/11/17 by Betty
Absolutely brilliant, as always!
Parcel delivered to UAE in 4 days.
Perfect.
20/11/17 by JILL WRIGHT
We are still waiting on our parcel to be delivered after 11 working days, where the expected delivery days were 2-4 days. Paid for express service, little did we realise that it came at a cost. Parcel lost / not yet delivered and no clues of it whereabouts. They are quick to respond about looking into it, however they have no clue. Every reply is that they are looking into it and to contact them in case of any concern. What they do not understand is that with no actual status on parcel is actually a concern. They might be able to get a better price, however at the cost of possibly loosing the parcel or huge delays.
20/11/17 by RD
The website was easy to use. I chose a door to door service which was excellent value for money. The pickup was done same day and the box reached Ireland as expected. I had never used the service before but Im glad I found it.
20/11/17 by John, Cambridge.
excellent service!
20/11/17 by Customer
The worse service ever! Prices might be attractive, if you dont want to receive your parcel. Our parcels have never been picked up. Customer service does not care. Not only they wont go the extra mile, they would not even do their job. They ended up cancelling my parcel and charging 5 euros. When wanting to reschedule with them a pick up and requesting the parcels measures and weight, here is the reply I got: Barbara We are no longer into this since it was already canceled and you have been refunded. Apologies if we cannot assist you on this.
20/11/17 by Yass
PM5879728 is my parcel number. I dropped off my parcel on 9 Nov 17. I chased parcel monkey on Wednesday 15 November who told me they would contact dpd. I contacted them again on Fri 17 November. Again I was told they would contact dpd again. So I took it upon myself to contact dpd and spoke to a manager there who had a look at the file and said parcel monkey have definitely not been in contact with them?!!! Why are parcel monkey lying? I will be taking this matter to trading standards if this diabolical service is not resolved. And before parcel monkey tell me to raise a support ticket fao manager I already have and I am getting the same lies!
20/11/17 by Mariyah Musa
I am having to write this as I am not receiving a satisfactory response from parcel monkey. The took my parcel over a week ago now, the item is quite valuable and they cannot tell me where it is or what has happened to it. They keep repeating themselves saying they are speaking to the carrier. I have now asked to active my insurance that was taken out in my original order for the delivery. They have completely ignore this and just continue to say the same thing I am now starting to get angry. Their service is none existent. Totally unacceptable and unreasonable. The is no way of contacting them by telephone,
20/11/17 by Jane
Good service. Whole operation went smoothly.
20/11/17 by Alan
Great service ìn UK but very much slower overseas.
20/11/17 by Liz
Absolutely terrible service, avoid at all costs. I made a booking on November 12th to be collected on the 13th & paid for 24hr delivery. My package wasnt collected until Friday 17th following days of chasing both Parcel Monkey & Parcel Force. Upon speaking to Parcel Monkey on Thursday 16th, I informed them that I was still awaiting collection, the girl on their live chat via their website didnt really sympathize with my issue & also made a point of telling me that once my package is "eventually" delivered, I can then "possibly" speak to their claims team to try & get a refund. I could not find a phone number for them anywhere on their website to call & complain about their service & was limited to their live chat, which made my experience with them even more unbearable. It is now Monday 20th November as I write this review, and after just tracking the package, I can confirm it still has not been delivered. So Ive paid for 24hr delivery with insurance & its taken 168hrs & still has not arrived at the destination!
20/11/17 by Glen Walker
Parcel uplifted on time so good service all round
20/11/17 by Janis
good service will use them again
20/11/17 by Pearl Brandon
Great service. Dropped parcel off on Monday, delivered to France on Thursday. Five star service.
20/11/17 by Gerald White
Once again the easiest and most efficient way to send a parcel.
20/11/17 by Slinky Malinky
Really easy to use website and good service
20/11/17 by Bryan Stephenson
Arrival on time and fast , just 4 days from UK to HK.
20/11/17 by Glory
Just great I will be using a lot more now
20/11/17 by Customer
Your parcel wasnt delivered to receiver yet after one week
19/11/17 by Viktor Dedera
Excellent as usual !!
19/11/17 by Customer
GREAT SERVICE AS ALWAYS ,RECOMMENDED 5*
19/11/17 by KARENA
I am not happy. In my order I notis the pick parcel up time : after 5.00 p.m. Delivery man did that on the morning - its not correct. In this time seller is not at home and I now have not my parcel and no more answer from seller now.
19/11/17 by Customer
Parcel was not delivered within promised time bracket, no apologies and client had to track down and call deliver service.
19/11/17 by Customer
All so easy, quick & simple process to book the delivery, it arrived on time, and I was kept up to date throughout - perfect, thank you!
19/11/17 by KSTF
Superb service thankyou
19/11/17 by Customer
really, really easy, having never done it before,ceramic vase came undamaged would definitely recommend the collect/delivery service
19/11/17 by Customer
Great, smooth quick and cheap
19/11/17 by Customer
Problem free exercise. Recommend this service.
19/11/17 by Anon
Easy to use and find local drop off parcel delivered ahead of time.
19/11/17 by customer
Problems whatsoverer - Thanks.
19/11/17 by Paul In Chesterfield
Great service and prices
19/11/17 by Customer
Textbook Transaction. Value for money. Everything went smoothly. Will use again.
19/11/17 by Dave H
Great sevice. Collection & delivery and speed of service. Would use this company every time
19/11/17 by Customer
Very pleased with everything !
19/11/17 by AnnetteP
Fast and efficient delivery. Kept me informed all the way while my parcel was in transit. Will certainly use them again, if required.
19/11/17 by Customer
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