We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Easy to use.
Parcel pick up and delivery as advertised.
19/11/17 by Martin Hajee
No one check the parcel if address is right in sorting before sending it, also there online system never detect it. An ebay item was sent and put exactly the same address which was one of the Norways island and they said it is not the Norway. then why did you accept is at the first place rather than contacting me after few weeks that address is wrong. and i asked them to make it correct and send it which they do not want to do but said that we have to send it back to you first and they charge me £15 to deliver it back to me when it was only a small parcel. What a rip off!!!!!!
19/11/17 by Muhammad Irfan
brilliant service will use every time thank you
19/11/17 by Richy
Everything went perfect. Will use Parcel again
19/11/17 by Customer
Definitely use parcel monkey again
18/11/17 by Customer
The driver that collect the parcel was very rude and took the parcel and ran without attaching any documents. However, the price to Saudi Arabia was competitive and the parcel was delivered safely in four days so we were happy with that.
18/11/17 by CuMartin South
This is a great comparison site for postage services. Ready to use, stick in your parcel details and all the various services you could use pop up. Choose the one you want, book it through the site. All the labels and tracking come through the site.......very good.
18/11/17 by Customer
I was very happy with the whole service. Even when I didnt put the right address, which was a major problem. The parcel was delivered very quickly to Majorca from England. Thank you.
18/11/17 by Nicola Russell
Fantastic service once again.
18/11/17 by Customer
Useless customer service when driver arrived earlier than expected. Parcel monkey had no idea whatsoever how to help by contacting the company/driver. I had to do it myself. Suffice to say I will go directly to UK mail in future and avoid using parcel monkey ever again
18/11/17 by Joanne
Excellent service. Recommended. Fast shipping! Good price.
18/11/17 by Tamas
Very good and would definitely be using Parcel Monkey again Thank you!!
18/11/17 by Jeff Pearce
Once again thank you for another speedy delivery at a lower price than the actual courier I used if I had booked it directly from their website for the same service, naturally I will be using parcel monkey again in the next couple of weeks or so.
Thanks again for your prompt delivery service.
18/11/17 by Mr Neil Kisby
This is a great parcel service and reasonably priced. I sent a parcel to France on Monday and it arrived on Thursday in good condition. Very impressed.
18/11/17 by Claire Grant
Really good value for large parcels, very pleased with service and excellent price, almost half what I was quoted from the same company! Would have given 5*, only negative, you do not get a time for collection of your parcel. I understand this is probably how they keep the costs down, but I would have thought it would have been possible to maybe allow a 2/4 hour window. But I would definitely use again.
18/11/17 by CEL
Amazing ! Will use again and again.
18/11/17 by Customer
It was my first time using ParcelMonkey and I had a great experience. Easy to book, I found the prices very affordable. The company chosen (through ParcelMonkey) came to pick up my parcels on the expected date, collected them with no hassle. Parcels had been previously prepared according to guidelines provided by ParcelMonkey, so it is very clear what we have to do. The parcels were at their destination (from UK to Portugal) in two days only, and in perfect condition.
18/11/17 by Ricardo Figueiredo
Extremely user friendly and a great service to use
18/11/17 by Jon
Excellent xx
18/11/17 by Richard Bailey
Quick and efficient
18/11/17 by Customer
GOOD ALL ROUND
18/11/17 by Dave
Pay peanuts ....what do you get ? Cheap price but .... I have my parcel back now - and I’m about 55 pounds poorer Oh plus the cost of having to compensate the person who was supposed to receive the parcel My advice : Spend the extra money on paying courier direct
18/11/17 by Charles
good and safe delivery. on the time.
18/11/17 by sandeep dosanjh
My parcel was picked up on Monday and after trying to track my parcel nothing had changed by Wednesday, it still stated collection scheduled. I then used the chat function to speak to a member of the support team to find out where my parcel was. I was told my parcel was at the sorting depot and a new tracking number would be created when Courier took over. I had previously been informed DX Freight would be handling so this was a surprise. I checked again on Friday and it still hadnt changed. I spoke with the online chat team and after about half an hour was provided with the Courier tracking reference. After checking this I discovered my parcel was already at the destination with the courier in that country. Quite a stressful situation and feel it could have been made less stressful with better systems. Very reasonable price but need to update systems.
18/11/17 by Former Parcel Monkey customer
Very easy to use, reliable and will definitely use again. Got a parcel from Northern Ireland to Canada in 4 days, outstanding!
17/11/17 by Customer
Very pleased with service from Parcelforce.
17/11/17 by susan
Terrible customer service.. paid for a parcel to be sent which never arrived at the destination and was then told would be returned to sender and could take several months .. never arrived and now telling me because i didnt claim in the first 10 days i cannot claim for the lost items !!
17/11/17 by Sean Hancock
Great quick and safe. Great tracking.
17/11/17 by james ralston
Absolutely awful. NOTE Parcel Monkey cannot be contacted by phone and their couriers also avoid and make phone contact virtually impossible. Required drop off point was not open when advertised 3 complaints by emails and lengthy phone calls to national line and local depots unanswered and unresolved by courier facilitated by Parcel Monkey. 4 days after drop off and with an angry customer, we discover from depot that drop off point have lost parcel and neither they, the courier or Parcel Monkey have had the decency or honesty to contact us to tell us. Now lost £20 worth of goods, £7.20 and other sending costs, hours of time trying to resolve and not a word from this company.
17/11/17 by MR PEARSON
Very good easy to access and collected when they said they would
17/11/17 by Pamela Nutting
Great service
17/11/17 by Rafal Halub
Loads cheaper than posting via the post office. Same service - just lots cheaper. Highly recommended.
17/11/17 by AW
Our experience is just horrible. This is the worst company we have dealt with in many years. We sent a parcel that was never delivered, no one never replied to us anything else, that "we are doing our best" for months and we never got anything real. We subscribed an insurance on top, in case this kind of problem would happen and when we asked to activate it we never got any response. Do not do any business with this company, reviews must be fake. NEVER GIVE YOUR MONEY TO THIS UNPROFESSIONAL AND RUDE COMPANY
17/11/17 by Nathalie Barleaza
Everything was done in a timely manner...and considering my package was delivered to me within the time specified in Ghana where we have no postcodes and not every street is named was quite amazing! Well done parcel monkey!
17/11/17 by Angela P.
The service was excellent. Our parcel was collected when promised and delivered, without any fuss, when promised. Very reasonable price too.
17/11/17 by Keith Brimley
Great service, would recommend and use again
17/11/17 by Simon - Bedford
still awaiting for the collection !! Not Happy
17/11/17 by Mr David Davies
Very easy site to use but I choose a company that said would not require a label to print. As I dont have a printer I chose to use this company. I then received an email saying that I needed to print a label. Not impressed. I then had to find a means of printing one off. The parcel was picked up promptly with no further problems. I
17/11/17 by Customer
Have used to send documents to India. Very good value for money. Costs slightly more than royal mail international signed for - but faster, reliable and trackable.
17/11/17 by SR
The Express delivery (2-5) days took 2 weeks and I was charged additional amount of money several days later, claiming my parcel was 2 kg (of quoted 1kg) where courier clearly wrote 0.7 KG! Horrible. I will never use them again.
17/11/17 by Dexter Carrey
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