We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
This is the first time we have used Parcel Monkey but my use again for sending Christmas parcels.
17/11/17 by JB
I booked collection for same day and parcel force did not show up, I had to call them at 5.30 to ask what time they were coming when they then told me that their collection system was down that morning and they wouldnt be collecting. It is 12.00 and they have still not collected the parcel. My customer is expecting the parcel today, this now risks our company looking very incompetent.
17/11/17 by Customer
Parcel Monkey was great - courier arrived without any labels but he sorted it out and th parcel arrived safely.
17/11/17 by 'Sweetie'
Very good service thank you
17/11/17 by Rory Anderson
We use Parcel Monkey a lot and it is usually very good service but occasionally parcels are not collected and we have to re-book them.
17/11/17 by Customer
Best prices, reliable and quick
17/11/17 by Joanna
My parcel went missing after I dropped it off at a drop off point. So I didnt realise that parcel monkey do not have a contact telephone number. You can only contact them by web chat or email. And not only that, when they investigate the missing parcel with the courier, they only contact them via email. How ridiculous is that as its been over a week and my parcel still hasnt moved and unsurpisingly theyve not had a response from the courier. Im sure they would have if they actually had a contact telephone number! Frustrated is an understatement
17/11/17 by Mariyah Musa
The parcel should have been collected on the Friday and was not collected until the Monday with no communication or reason for the delay.
17/11/17 by Customer
My second time using Parcel Monkey. Faultless performance, efficient and on-the-ball in every way.
17/11/17 by tony
Parcel still not been delivered 2 1/2 months later have contacted support but no help.
17/11/17 by Matt Cromie
Used Parcelmonkey to send a parcel to Greece using Parcelforce, needless to say parcel was never delivered and now 2.5 months of trying to get compensation still nothing has been done, support has not been helpful.
17/11/17 by John Rogers
GREAT SERVICE
17/11/17 by MUSWELL MANUFACTURING CO.LTD.
Great service fast collection and delivery no damage to parcel great price Excellent
17/11/17 by Customer
easy to use website with good information and reasonable prices
17/11/17 by S Purkis
My parcel of Christmas presents to my God children in Australia has been detained by customs in India because they failed to provide the correct documentation. Very unprofessional. Essentially they took my money and ran.
16/11/17 by colin
Sent a few parcels now with parcelmonkey and the whole process was very easy and quick. Very good value for money.
16/11/17 by Aurelie
This was the easiest, most efficient and economical postal service I have ever experienced. I wholeheartedly recommend.
16/11/17 by Zara Bredda
Amazing service and speedy delivery internationally, tracking was good also. Can’t recommend enough
16/11/17 by Customer
I am very disappointed with Parcel force and will not use them again
16/11/17 by Robert
Good price and speedy service
16/11/17 by Customer
Good efficient service. Couldnt believe how quick it was drlivered
16/11/17 by Mrs Cottonr
Great company, easy to book with, first class service
16/11/17 by Customer
Great way to send parcels at a great price!
16/11/17 by Customer
Brilliant. Collected and delivered as stated
16/11/17 by Terri Cowley
all of my products were smashed.
16/11/17 by Customer
I need to be sent a reciept for the delivery. I saw the debit but did not get emailed a reciept.
16/11/17 by Customer
We always find there are issues using Parcel Monkey and ParcelForce when we are shipping tradeshow assets back from tradeshows, to an office. This was recently amplified by ParcelMonkeys ineffective (though polite and friendly!) web-chat customer service. This has happened several times before, so I think this will be the last time we use them for moving costly, professional items around the UK. On the other hand, the goods did arrive safely, albeit having been split into two shipments that had us worried.
16/11/17 by James Madelin
use these on a weekly basis with 30kg parcels all across the globe.
fantastic service
16/11/17 by Customer
Quick delivery, thanks!
16/11/17 by Grega
Brilliant service, so easy to complete the forms, collected when said, delivered in great condition!
16/11/17 by Ali W
I was really disappointed with the fact that I paid for my delivery to be picked up and nobody turned up. Yes, your customer service advisor was polite but struggled to reach a solution as to why the driver hadnt turned up apart from oh, he might of run out of time. You shouldnt be allowing orders to go through if the courier cannot make the pick up time.
16/11/17 by Customer
Hassle free will definitely use again and again.
16/11/17 by Handmade exmoor
Met expectation and it was so convenient.
16/11/17 by rishimon raghu
It was great! Excellent service, a parcel from Glasgow to Mexico City arrived in about 3 working days
16/11/17 by Customer
Terrible service and no telephone contact number so any problems have to be dealt with through online messaging portal where it often takes days to get a response. I paid a premium for express delivery and four days later my parcel was still sitting in reception as the courier failed to show up when arranged. The parcel was then damaged and when they tried to return it, lost. Ive had to prompt Parcelmonkey time and time again in order to get any compensation. Twenty-eight messages and almost three months later theyve offered a refund for cost of delivery but nothing for the goods as they were samples. I now use Parcelforce directly for my business and the service is by far superior.
16/11/17 by Will Simpson
Parcel Monkey is my worst experience. I paid for the most expensive service and Parcel Monkey not even delivered making me lose a lot of money. They managed my shipment exactly like a cheap one. Ive been for 2 months asking them a compensation and Parcel Monkey is deaf. They only want to collect money for a disastrous service.
16/11/17 by Emma
On time and easy to track during the trip.
16/11/17 by EL
Great service
16/11/17 by Andrew
Delivered quicker than expected.
16/11/17 by Customer
Not good service at all . they take your money and then do not pick up and then when you talk to Fedex they know nothing about any pick up order. DO NOT USE THEM.
16/11/17 by Steve
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