We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
excellent website
15/11/17 by Lee
Parcel collected in the UK and delivered to South Africa in perfect condition and a day earlier than expected.
Much appreciated.
15/11/17 by Customer
Parcel force 24 hrs late on this ocasion.
Spoke to them, spoke to you.
No promised call back or email .
Didnt know what was hapoenning untill tracker updated late.morning of delivery
Generaly your good . I like parcel Forse.
15/11/17 by Graham durrant
excellent. no problems at all.
15/11/17 by barry
reliable courier service ive used a few times now and plan on using again for my customers goods to be delivered.
15/11/17 by Delick Hemp Ltd
Booked for 48 hour delivery, it arrived in under 24hours, NOW, thats amazing!!!!
15/11/17 by Neville Burgess
excellent service easy to book and pay. very happy
15/11/17 by Elizabeth Burger
Very effective service and cheapest by a good margin
15/11/17 by RodHB
Excellent chose parcelforce and collection and delivery were seamless
15/11/17 by K Wilmot
Parcel Monkey is the best as long as you dont face difficulties with the shipment; our experience shows that when you face an issue they will shift you to the third party (operating/forwarding company) which is nowadays a custom to western companies!? rather than that they are very good and recently better
15/11/17 by Customer
My order was made at 12:35pm. I was told the parcel would be collected before 3pm that day and I paid for same day delivery. The parcel had still not been collected by 5pm meaning the delivery location would have been closed by the time the parcel was collected or delivered. When I told Customer Services the situation they ignored this fact and kept telling me "It will be collected soon". Due to the fact that the collection was over 2 hours later than I had been told at the time of making the order, I was forced to cancel and make the delivery myself taking time out of work in order to do so. The Customer Services department then proceeded to charge me a cancellation fee. I had to deliver the parcel myself and paid upwards of £40 for a service that wasnt provided and that the company should have known was incapable of being provided. Frankly, appauling.
15/11/17 by Tom
Absolutely fantastic service and value for money very satisfied happy customer a*
15/11/17 by Customer
Arrange a pick up frm a garage , guys didn’t even knock on the door to check if any one is in !!!
15/11/17 by Andy Luong
Fast, great prices and no hiccups.
15/11/17 by Anonymous Customer
I always use Parcel Monkey for all my parcel post. Its Fast Reliable and good value. A good choice of different carriers. Thats parcel monkey
15/11/17 by Lost-again
Simple saves money
15/11/17 by Customer
Straight forward, affordable and reliable service, whats not to like?
15/11/17 by Customer
Fast, efficient and easy. Also very reasonable pricing.
15/11/17 by Customer
Everything went smoothly and to time via the best provider who was ParcelForce
15/11/17 by Satisfied
good job and prices are cheaper than others companies
15/11/17 by Customer
best price with excellent service
15/11/17 by Customer
Generally very good, but poor when it comes to reimbursement.
15/11/17 by Customer
Easy, cheap, no hassle
15/11/17 by Caroline Farquhar
simple and quick - great way to do price comparison and then a straightforward process once selected and paid
15/11/17 by Georgia
I booked a collection which when delivered was badly damaged. I opened a claim and more than 2 months later it is unresolved. I get fobbed off with "its been forwarded to our department" etc etc. I went to the courier direct and they say no claim was opened and the time has passed for it to happen! They suggested taking legal advise against ParcelMonkey. Likely will end up in court now. Stay clear of this, deal direct with the couriers, its not worth the 1 or 2% saving not too. Lesson learnt.
15/11/17 by MT
VERY EASY, GOOD COMMUNICATION.
15/11/17 by Customer
The parcel was collected on time (I got notification of when to expect the driver) and it arrived safely at its destination (again, I got notification of when it was going to arrive).
15/11/17 by Alex
Package from Copenhagen to Kent carrying a phone arrived within a day and in perfect order. Excellent service!
14/11/17 by Thirthankar Chakraborty
Parcel should have been delivered with in 5 days was picked up on the 8 th but still Not delivered as yet
14/11/17 by Customer
This service is quick and easy to use, good value for money. Parcel picked up on time and delivered within the time frame stated. Good tracking of progress of the shipment. Excellent service
14/11/17 by Debbie Spriggs
do not use this company they not serious at all !!! twice the parcel was not picked up ..... twice I got an email the driver missed me ... but I was at home ... It is not worth the hassle .... That is no customer service at all ! NEVER AGAIN ....
14/11/17 by Markus Luem
Efficient and very speedy service
14/11/17 by joan
Excellent service and product delivered to Nigeria in a timely manner
14/11/17 by Customer
Excellent and efficient service, thank you!
14/11/17 by joan
Parcel Monkey is now my "go to" company for parcel delivery.
Ive tried and used several other companies over the years and Parcel Monkey have proven to be competitive and reliable.
14/11/17 by Ivor Hugh J Belllend
Still as good as it gets!
14/11/17 by Paul Rogers
The website is easy to use, with very good prices. I’m so pleased. I’ll definitely use it again. Recommended.
14/11/17 by Customer
I got an email from Parcel Monkey on 13th November stating that Parcelforce had been in contact with them saying that I hadnt weighed my package properly, that it didnt weigh 3kg as I had put on the order, but 11.5kg, and asking for an additional £9.77 charge to be taken to the credit card Id used, at first I thought it was an email scam posing as Parcel Monkey. As an eBay seller who has used companies such as Parcel-2-Go to arrange cheaper deliveries, Im used to double-checking parcel weight before shipping, ordering shipping for a higher weight than the package itself just in case, so I was very displeased to hear this. Currently waiting for them to take the payment, whilst Im over having to pay this, I should warn anyone to throughly weigh their package with digital scales or visit their local post office and ask for an accurate weighing, then write the weight on the package.
14/11/17 by Adam Bradbury
Very good, competitive prices from established couriers, quick payment
14/11/17 by Customer
Tracking information is so out of date, you dont know where you are with your collections/deliveries. You lost my first parcel and seriously delayed my second and I have only used your service twice.
14/11/17 by Richardson
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