We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Perfect gave me.the best price cant fault the service or website
28/06/23 by Mr FRANCIS
I had a terrible experience with this company. I had to rebook three times before they actually collected. Once finally collected, they left the same packages on my doorstep the following week with zero explanation. I am now still waiting for them to collect the packages which I initially booked over two weeks ago. I’ve wasted so much time trying to resolve this simple thing, very frustrating.
27/06/23 by Jen
sent a parcel to Ireland did all the necessary forms to go through customs and my parcel got rejected. it was only motorbike panniers. The parcel wasn’t even checked and the form to customs hadn’t even been looked at. Now it’s returned back to me and having to cost us double to try again
27/06/23 by Sharon Steptoes
Arranged for a parcel to be picked up For collection on a Friday no collection by courier then Monday yet again no collection then re arranged for tuesday the wife sat in all day from 8 to 6 still no one collected the parcel the parcel costing nearly £400 for delivery hence we have cancelled and gone through another company no wonder they are called parcel monkey we don’t recommend there sevice
27/06/23 by Steven Maylor
Waiting 3 days for a collection and still not happened parcel monkey does not care they have lost me a customerand cost mr 500.00 punds
27/06/23 by Mark Everett
Every thing went well with my parcel posting to NL. Just one gripe was I had to spend a huge amount of time and confusion to find customs codes that would fit the mixed contents of my parcel. Something not enforced by Royal Mail, where just description, weight and cost is asked for for each item.
27/06/23 by Clarey74
Paid for ParcelForce 48hr, it took 4 days, but apparently still within service level so no refund... Whats the point in paying for 48hr delivery then...?
27/06/23 by hannah
quick and efficient
27/06/23 by Customer
Take my advice and learn from my experience and dont waste your money using Parcel Monkey....Whats the point in sending parcels through a company that sporadically reply to messages, sometimes three days after you have sent them, my item failed delivery twice apparently although my customer swears attempt, card or text message tracking was received, so parcel was returned to sender but not me, no, it went back to parcel monkey HQ then i had to pay to get it sent back from them to me plus a surcharge on top for administration so it cost me £10 to send and about £17 to get back?? I will never use them again
27/06/23 by Theresa Kierans
I was quoted £10 for delivery which I accepted and billed £25. What do you think.
27/06/23 by Mr Clark
All went like clockwork ????????
27/06/23 by Guiseppe Schifano
The best price was offered by Yodel, who claimed a 2 or 3 day delivery. Unbelievably it took 4 days because, despite me taking my parcel to a Yodel pick up point, they did not collected the parcel that day, but the next day.
Apparently Yodel always leave parcels overnight at pick up points, unlike every other parcel delivery company I have ever used.
27/06/23 by Jon Bee
I paid for the parcel to be returned on a 48hr return. It was collected on 19/06/23. To date (26/6/23) it has still not been delivered back to the company. So I have not yet received my refund of £189.00. On your tracking it is still in your warehouse. Rubbish Company.
26/06/23 by Denise Sheridan
Absolutely amazing, the driver who came to collect my parcels, was very polite and helpful. Will definitely use PARCEL MONKEY. UK.
26/06/23 by Usha K Founds
Constant no shows by Evri for a whole week
26/06/23 by Customer
They rely on Parcelforce
26/06/23 by Josiah Emmanuel
Straightforward to book. Prompt delivery.
26/06/23 by customer
Easy to navigate website , pick up was smooth and delivery . Highly recommend!
Thank you
26/06/23 by Carmen
First time I have used parcel monkey to ship to Seychelles.
Great service, have been following the tracking which has not been up to date. The parcel arrived yet tracking said was in transit
26/06/23 by Tanya
Speedy easy service.
26/06/23 by customer
What can one say. The parcel was picked and and delivered. The driver smiled and wished me "good day."
26/06/23 by Robert Beaumont
Very easy to book everything and delivered on time , thank you very much
26/06/23 by Mrs Dunn
did just as expected, collection was prompt and delivery next day as planned.
26/06/23 by Colette
They sell services they CANNOT provide. I purchased a FedEx delivery that needed a drop off to a shop however they dont actually know what shops can provide this so there find location is wrong. This is totally disgraceful as the customer service did NOTHING to help and they still have my money. Im honestly disgusted at the service provided. AVOID!!!!!!
26/06/23 by Emma
Parcel not delivered, parcel not returned. No updates or information.
26/06/23 by MyWren Ltd
fast and reliable
26/06/23 by Peter Martin
Fast service and easy to use
25/06/23 by viv price
I booked a courier for three packages to go to the Check Republic which were collected on on 16/6/23. Two progressed satisfactorily. Their courier lost the third and it has still not been found. Parcel Monkeys only response was to ask could you please "re-send a picture and provide a description of the item so I will be able to raise the search (with the courier)" ? Their only advice has been along the lines of "We certainly understood your concern, however, we cannot give you accurate feedback just yet, as we need to wait for the carriers feedback regarding your parcel." Sorry for the delay.
25/06/23 by customer
So far, the parcel is stuck in Customs.
25/06/23 by Jackie Cornwall
100% Overcharging. Not Happy et all, and the Labrador ornament was broken in transit on Top of Delivery and I have to pay and replace the Order and Parcel Monkey wont get any Orders from me again
25/06/23 by Gerecke
A very fast and efficient service. Other providers that I have used have taken much longer to deliver the package.
25/06/23 by Mrs Stubbs
Arrived day earlier than agreed to collect parcel -was unavailable so returned next day
Driver very helpful
Prompt delivery
24/06/23 by K Steele
My parcel is still at parcel force depot,sent it on a 48hr express delivery on 19th of June still waiting for it to be delivered to Amazon customer services
24/06/23 by Chris Farrow
Delivered on time
24/06/23 by Havant
An easy to use and clear service
24/06/23 by Richard sullivan
Punctual and kept me well informed of progress
24/06/23 by Judy
Really good. Ready to use
24/06/23 by Darren Hughes
Simple straightforward system. No problems. Parcel delivered as expected.
24/06/23 by Mr Howarth
total fraud. after you pay, they dont send you all the necessary documents
24/06/23 by Customer
Easy to book a parcel to be delivered abroad with different companies. The parcel I sent to Australia was collected the next day and was delivered 4 days later, that is quicker than sending in England
24/06/23 by Lesley
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