We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
I was shipping a parcel from the UK to the USA. This was a much better deal than what I was quoted from Parcel Force. I would use Parcel Monkey again in the future.
19/07/23 by Customer
generally i have no major complaints & find the service much more reliable & more cost effective for parcels than Royal Mail, there are one or two minor irritations on website that stop me from giving 5 stars but overall still 4 stars
19/07/23 by Henry Charles Marott
Very helpful and easy to navigate.
19/07/23 by Brenda McNamara
Booked a return worth of 1000 pounds paid 150 just to courier this back No delivery in more than one month No response to refund monies Fed up with this parcel monkey and DX delivery Details are PM11498991 DX Freight Next Day
19/07/23 by Deepak Agarwal
We sent a package from America to Ireland. The package reached Ireland and for some reason it was shipped straight back to America after clearing customs in Ireland! We have emailed several times for a credit note or a refund on shipping as we have to resend it and were being ignored! Poor customer service, will never use again and I dont recommend anyone else using this company!!
19/07/23 by Customer
Great All round service
18/07/23 by customer
Delivered seamlessly
18/07/23 by Lorraine
Absolutely shameless. Booked a 24h service. Parcel was delivered 5 days later. Requested a partial refund as in Parcelforce website it clearly states if goods aren’t delivered within 24h they will refund 50% of the cost. Parcel monkey completely ignored my request. Long story short they pocket the money you’re entitled to. DO NOT USE! Thieves!
18/07/23 by Sintija Ruza
The experience was great
18/07/23 by Customer
Easy and fast no problem
18/07/23 by Michael Simpson
Postal booking made easy. Kept up to date with the progress of my parcel. Delivered safely and on time
18/07/23 by Rosemary Nicholls
Great service as always
18/07/23 by Linda Gill
Parcel was on a 24 hour service, took almost a week to arrive. 6 days! Customer was not happy. Im not happy. Paid extra for 24 hours, got slower than second class!!
18/07/23 by Robert Ford
Easy and affordable delivered on time great job
18/07/23 by David stead
Efficient service
18/07/23 by Mr Berman
Two weeks after it supposed to have been delivered, and I’m still being told that they’re trying to get hold of the courier to find out where my parcel is don’t use this service just go direct to the delivery companies. There is no phone line to call, so you have to wait for them to respond, which sometimes takes more than three hours that they say. I’m limited on the time that I can send the parcel so it’s possible that I’m going to miss the deadline.
18/07/23 by I Pel
Easy to use, and with a local drop-off point.
18/07/23 by Antoni Milka
Very bad experience.there is no contact number. First impressions is the last impressions.
18/07/23 by ADNAN
Bad service, lack of care, and when I selected next day delivery I received it 6 days later.
17/07/23 by Customer
Good service
17/07/23 by Eastend Mot
Good rate, reliable same day service
17/07/23 by Steve James
Could not be worse. Avoid UPS via Parcel Monkey in Manchester unless you want poor service, delays and extortionate final charges. This was by far, the worst courier experience I’ve had. After paying £27 upfront No pick up time or estimate given. ill-mannered UPS courier arrived two days late and demanded additional cash payments of £7 to take the parcel. Then to top it off parcel monkey charged an additional £78 as they falsely claimed the size and dimensions of the parcel were apparently larger than declared. Although the package was carefully measured and weighed before pickup.
17/07/23 by Tony
Good service
17/07/23 by N Weekes
Easy to use. Easy to drop off
17/07/23 by Stephen Jones
We booked next day delivery for a fairly expensive parcel that was to go back to Amazon. It was collected promptly. However, after that it seemed to disappear into a black hole. We kept getting notices saying as requested this parcel will be delivered tomorrow and this went on for days. Nobody could find it or explain what was happening, it did eventually get delivered. When we asked parcel monkey for compensation of a refund, they said apparently we didn’t opt for guaranteed next day delivery. We wasn’t offered it, we thought, when it said next day delivery, it meant next day delivery, not three or four days later. I also wrote to the chief exec who never even bothered to respond. Won’t be using this lot again impossible to speak to over the phone as well.
17/07/23 by customer
EXCELLENT SERVICE.
17/07/23 by Philip Wright
After two weeks I havent received my parcel - no answer coming back from Evri either
17/07/23 by customer
The website is clear and helpful. If you dont have the right information it can be confusing as its not always clear what you need, but apart from that, its a great service.
17/07/23 by seafire
Bang on with price
Easy to use sight
Parcel collected on time
Delivery was super quick
17/07/23 by Stephen Luke
Process was simple, easy to understand. Shipped a 4kg, pretty big parcel from UK to the west coast of america via Parcelforce, took only 4 days. Something 1/2 the weight took royal mail 2 months!
Absolutely will be using this again.
16/07/23 by Tom
Parcel Monkey were great but I paid for a 48hr service with royal mail and its still not delivered 3 days after the delivery date? Parcel monkey were very easy to use and book the service but unfortunately the delivery has let the service down.
16/07/23 by Beverley Shilton
Cheapest way to send any large parcels. Used numerous times and never had any issues.
16/07/23 by James Fuller
Timely and efficient delivery. Excellent value for money!
16/07/23 by McCloud Ngonga
Prices are excellent and service is good.
Only criticism I have is that I post fossils worldwide and above a certain value the system insists on insurance....but they do not insure fossils, and there is no way to bypass this...
16/07/23 by Keith Harrison
You made me get off with a lovely trans guy that sent me parcel
16/07/23 by Pete Jones
2 exact same parcels ,2 day delivery back to Amazon returns into 7 days and still the parcels are still at the delivery depot What a rip off
15/07/23 by Michael Tune
Great deal hosing the best price for delivery.
15/07/23 by xx
Sent identical items, one had extra charges ad the other was fine
15/07/23 by Joanne
First rate and easy
15/07/23 by john conlin
I was a first time user of a Collection & Delivery service and Parcel Monkey UK made it so very easy for me to find the right company at the right price for my needs. I will certainly make friends and family aware of my very positive Parcel Monkey UK experience. Many thanks to them.
15/07/23 by Ian Ainsley
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