We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
I dropped off my parcel on 22.07.23 and it has still not been delivered to the recipient address. I am very disappointed.
29/07/23 by Roger
Fast and reliable!
29/07/23 by Julie Jones
Excellent service and value for money. Will use again in the future.
29/07/23 by Shawn Mancinelli
Failed to collect on specified day. No other information provided as to why and poor customer service. No compensation for failed collection! Totally unacceptable service.
29/07/23 by Simon Brook-Jones
Simple, quick, cheap, effective!
28/07/23 by SJ.
Absolutely not recommend - I ordered service Parcel Force using PARCEL MONKEY and then my parcel after 10 days was returned to me. And Parcel Force claims that was a Parcel Monkey fault and I need complain there so I did wanted recompensation. And... I got email from them that need to pay additional cost for that bad service!!! No! No recommend! Absolutely not professional and waist money and time!
28/07/23 by Adam
DPD did not pick up the parcel had to be rang and pushed
28/07/23 by Mark
found a good price right away!
28/07/23 by Mike Dynamo
super fast reliable company to use, cheap as chips for next day delivery
28/07/23 by karl
So far the delivery service has been great. Make sure to measure parcels correctly. When we did have a query they responded but not as quickly as we were hoping. We’d recommend Parcel Monkey
28/07/23 by Genni
Overcharged
28/07/23 by K Knight
No issues. Good price. All went well with Parcelforce
28/07/23 by Customer
Placed an order for next day delivery. The parcel never arrived until 4 days later, resulted in the cancellation of all events at my expense.
27/07/23 by Abel
Parcel collection booked with Evri Collect through Parcel Monkey, for a specific collection day. Not collected, no communication directly with me or the sender, so I only realised when it was not delivered. No contact phone number, very confusing contact system, rubbish chat bots. I have requested phone calls, now over a week late and unlikely to ever see the parcel.
27/07/23 by Acorn Clayton
Picked up on time and next day delivery by 11am
27/07/23 by Samuel Foote
Read the one star reviews Basically help themselves to money from your account. £104 for a parcel the size of a shoe box... Buyer beware
27/07/23 by Darren Fletcher
No problem at all
27/07/23 by Mukund Deglurkar
parcel never collected
27/07/23 by Paul Ferguson
TERRIBLE, TERRIBLE, TERRIBLE An absolute joke of a service. I wouldnt even give it one star but you have to give it at least one to write review. Here are my reasons why I wouldnt recommend to anyone: * PACKAGES WERE NOT DELIVERED! Spent nearly 2 months of reporting "the problem" to what seems to be an AI generated response which I received over 15 times "We are sorry we will get back to you when the courier gets back to us" * Approximately 3 different tracking numbers for 3 different companies? * TERRIBLE CUSTOMER SERVICE You are not able to speak to a human or get a straight answer. Was bounced back and forth between PM and DPD with no one taking responsibility (Although I know realise its PMs fault at the get go) * INEPT LOGISTICS TEAM How can a company dealing in parcel delivery fail to send two packages which is what was paid for and now they are being returned ( and better not be at my expense!) because the courier DPD couldnt amend the data ??? Disappointing that a service that was offered and paid for couldnt be carried to completion!
27/07/23 by rachel B
we sent a parcel to netherlands on the 10 th july from parcel monkey there has not been any updates on the tracking since the 13th there is no way this can take so long to reach our customer is still waiting for the parcel when you on on the line chat they are only limited for answer which should not be the case this will affect our feedback from the customers which is not good for our business we are really thinking of just closing the account and use an alternative service , we have sent parcel in the same country with other courreires and they have been delivered within 5-6 working days
27/07/23 by CREATIONS MOTORSPORT LTD
I arranged to send a package to USA with parcel force global delivery expected arrival 3-4 days through you and it still has not been delivered it seems 13 days later.
27/07/23 by Ann
ParcelMonkey sorted out my delivery to Guernsey. I was having trouble with high costs of shipment via all the usual delivery companies and their service identified the most suitable choice.
27/07/23 by Nigel
Straightforward and efficient. Very impressed.
27/07/23 by catherine lancaster-graham
Really helped me to choose the best option for my courier.
27/07/23 by Chuks
Terrible service. Tried using it to ship a parcel to Asia. Followed all the instructions from the email from Parcel Monkey. Paid almost £40. Yet parcel went around the block and returned back to my flat a few days later. Parcel Monkey is refusing to rectify this issue - even though its their fault - as they have not notified me that I had to submit an electronic invoice to the shipping company. Not even sure where that should be done on their portal. They are refusing to refund me. Terrible service. Watch out when using them because clearly they do not play the role of the middle-man very well!
27/07/23 by Tereza P
Delivered my parcel to wrong address, now got to get either a refund or get it back
27/07/23 by Marcus Shaw
The worse experience Ive ever had, I Booked a pickup through ParcelMonkey with UPS on Monday 10th July. I received all the confirmation from Parcelmonkey cone Monday nothing happened, (pm) apologies says arranged another pickup with UPS the next day.. But again nothing.. I contacted UPS directly who said they never had anything from (pm) about me. Wednesday and Thursday went no parcel... it was finally Friday it arrived...my advice is NEVER NEVER use ParcelMonkey, if you want a parcel pickup and delivered on arranged dates..
27/07/23 by Maurice McPhillimey
The online instruction manual for posting a parcel will need to improve. Lacking of a clear guide to getting the right location of the parcel collection point. In addition, my parcel was placed at the parcel collection shop on 13 July from UK to HK. However, it had been sent to NL on 18 July and I have not received any further updates then. Today’s date is 27 July and my parcel is still pending on it way somewhere out there that I don’t know what is going on? Actually in two weeks time has passed and the delivery is still pending! I’m feeling really frustrated about this situation! This is my first time to try your service but I’m sure that could be the one and only one I have made a mistake to trust that company. Thank you.
27/07/23 by Customer
Easy and efficient service providing exactly what was required.
26/07/23 by Jamie O'Dell
COLLECTED AND DELIVERED WITHIN GIVEN TIMESCALES
26/07/23 by Mrs Njoki Sawaya-mcleish
The parcel arrived damaged and the recipient is refusing to give me the refund. It came to me via a different courier and arrived in perfect condition.
26/07/23 by Bill Stephens
I booked 2 parcels to be collected by Evri which were not collected after 3 days even though they should have been collected the next day. I logged into my account on Parcel Monkey with no information on how to contact the courier only a live chat which was not helpful. I then had to travel 13 miles to a drop off location.
26/07/23 by RachaelN
Easy to organise on line. Local shop for the drop off. Delivered on time.
26/07/23 by JOHN
Good price, delivery to Germany in reasonable time frame. Will use again.
26/07/23 by Stuart
Very like and recomend
26/07/23 by Customer
Very easy to use
26/07/23 by Lesley
Good prompt quick delivery.
26/07/23 by Taj
Finally a courier that does the job without the aggravation!
25/07/23 by Gord.
Excellent service. Parcel came within 24hrs it must be about 600 miles package was good order. Definitely use again.
25/07/23 by Jim D
great prices and easy to use
25/07/23 by scooter restorations
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