We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
Fast and easy
14/08/23 by Ryszard Przylucki
All good and went well
14/08/23 by Meirion
Easy process and nothing went wrong !
Will definitely use again.
14/08/23 by CatchCatch
Delivered on time, easy to use, no damages, would use again.
14/08/23 by Alison Garbett
Always reliable
14/08/23 by lynn
Collected on time and delivered o time - very consistent
14/08/23 by VJSports UK Ltd
Please do not use this company. You lose all right and control over the product. I returned some bathroom products and parcel force misplaced them. Parcel force would not speak to me as I purchased through a third party. I was comforted as I paid for the insurance with Parcel monkey but unfortunately after six weeks of waiting I am told all they can give me is the £30 credit for the delivery and not the £400 insurance I paid. I should have read the reviews more in depth before using them but do not use this company.
14/08/23 by Mark Daly
Failed to deliver the shipment. When asking for a refund, was told they can only refund once delivery has been made. How does that work exactly?! You have to pay for the service whether the delivery is made or not. Interesting business model!
14/08/23 by Frank Pine Ltd
Did not process a refund in the promised time. Also didnt respond quickly to commuication
14/08/23 by Customer
11 days in and my parcel has not been delivered? Tracking doesnt update and enquiry not being answered
14/08/23 by Frans Badenhorst
Great service
14/08/23 by Mr Steven Nolan
Great thank you
14/08/23 by Mr Mohamed Sahel
You havnt picked my parcels up! I’ve paid over £90 for 4 parcels. You havnt responded to any of my messages and there’s no number to call!!!!!
13/08/23 by Carly Biggerstaff
Always on time, excellent service
13/08/23 by Customer
Collection as arranged
13/08/23 by Patricia Smith
Our light shade arrived promptly and in perfect condition
13/08/23 by Mr Mark Birchall
After 16 days our parcel hadn’t arrived. The intended recipient will be leaving the destination in two days and so it is likely that she will never receive her parcel.
13/08/23 by Martin A
The whole experience was smooth and trouble free it was the first time we had used parcel monkey and would recommend them.
13/08/23 by John Howard
Sixteen days later and parcel still hasnt arrived
13/08/23 by David Hankinson
Thieves!! Be vary wary this company help themselves to money from your account claiming "additional charges". over £100 taken from my account for a 2kg package... They initially qoute you a reasonable price then later claim the package is larger than it is...
13/08/23 by Darren Fletcher
Choice and prompt service
13/08/23 by LYNNE WOOD
Perfic!Easy to use the site leading us to Parcelforce who delivered exactly as paid for.
13/08/23 by Robert Hines
Easy to use, great service ????
12/08/23 by Mr Norman MacLean
punctuality and also low price
12/08/23 by Lincoln leech
Prompt collection . Pleasant driver .
12/08/23 by Alan Joyce
I’m not happy about the system to send parcel and not get parcel in specific time 10 days how was written in description. Today it’s 11. 8 and my document wasn’t delivered. And it’s not confirmed when will be. ☹️ and chat it’s not responding. I’m really disappointed.
12/08/23 by Anna
Parcel was not delivered, despite recipient waiting in for 2 days Fedex claimed the recipient refused the parcel, we believe parcel was stolen by delivery driver, terrible, will never use again.
12/08/23 by Lee
Excellent site easy to use and good price
12/08/23 by Stuart
Straightforward and a good price
12/08/23 by Rebecca C
My parcel was picked up by Parcel Monkey on 1st August. Evidence available. The Recipient did not receive it. The tracking link shows Parcel Force have tried to collect it but the sender was not available. I contacted Parcel Force and they said it was collected by Parcel Monkey currier and I have to contact them. Unfortunately there is no access, no customer service and no any means of contact.
11/08/23 by Neda Oskooee
Great service, prompt delivery and fair price
11/08/23 by Simon, East Sussex
The cost was good. We chose Fed Ex, but found that there were no local shops that would take the parcel and had to go to main depot by John Lennon Airport. The parcel was delivered on time. And overall pleased with the service. And would use again.
11/08/23 by David Webster
Parcel monkey made the whole experience of sending a large package to the USA easy
11/08/23 by GRAEME WILLIAMS
Great control panel, excellent options for collection/sending. Good price.
11/08/23 by Charlie Langham
Shocking! Added £78 of extra chargers and now won’t answer my email or chat, despite saying “will try to reply in 3 hours” AVOID
11/08/23 by Lizzie
Easy to use, speedy service. Great job
11/08/23 by Ben Stocker
Just to say a good service. Thank you.
11/08/23 by John Stanley Beel
Easy to use, very straightforward
11/08/23 by MRS J CAMPBELL
Parcel arrived smashed to pieces.
10/08/23 by Amanda Wood-Woolley
Everything was very straight forward and service was good and easy to use.
10/08/23 by Richard
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