We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
The booking process is so easy and the custom forms are straight forward but just need care to get the parcel size and weight together with the custom codes. Allowing for slightly heavier weight may well not increase the carriage but understating surely will.
Parcel delivered in France in 5 working days. If you watch the tracking the delivery speed is excellent.
21/07/23 by Nick Fairs
Failed to deliver my parcel & despite me asking for them to intervene with the courier and prevent it being returned to me, they just sent some lame messages and it’s being redelivered to me today. I’m furious. I contacted the courier myself and they said I need to go through ****py parcel monkey. Despite me asking for an escalation they just keep sending a message for an update and saying they haven’t heard anything. When on the tracking I can see exactly what is happening, in that it’s being returned. Their excuse is that the returns centre isn’t accepting bulk deliveries from them, so I really wouldn’t bother using them as not fit for purpose. If I could give them 0 stars I would. Awful customer service too. I would NEVER use again.
21/07/23 by A MAGNUS
Sent a parcel on 9th July 23 paid for next day through fedex still hasnt arrived by the 20th july 23
21/07/23 by Gary Dent
My international delivery arrived within the time frame, however the tracking only covered the UK section and after it left the UK, there was no tracking info, so I was unaware of which courier was used until DHL called to say it had arrived
21/07/23 by Christian Henry
Find myself using parcel monkey more & more as it has best range of services & gets things done without hassle
21/07/23 by Graeme in scotland
Very unhappy with my whole experience .I specifically looked at Parcelmonkey uk so that I could find a reliable company to pick up a parcel and have it arrive exactly as stated on webpage.The courier never turned up on Friday but Monday and they also stated it would arrive in Spain 3/4 days later 4 days later it’s not even left UK held back twice no explanation and my husband paid to go over to Spain to meet this parcel as we needed this fitted in our holiday home before he was returning home.We paid a lot of money for all of this & the parcel is not going to be in post office in Spain when we return next Aug a total waste of time effort and money not something I will ever repeat with Parcelmonkey as it’s never happened before with any others I’ve used in the past.I was told sorry for this that’s just not good enough.
21/07/23 by Linsay Scott
Very professional
20/07/23 by CHRISTINE ROBERTSON
Coulnt find company , parcel delivered back to.me
20/07/23 by NICOLSON,ISABELLA,,
Received complimentary thanks for the trumpet being delivered quickly and without any damage. What more could you ask for and a good price
20/07/23 by David Cummingham
Easy to use, delivery by Royal Mail and saves money - what’s not to like!
20/07/23 by David Miller
My parcel was collected on 14 July 2023 and here at the 19th tracking shows it was collected, no other information. I have still not received the parcel and there is no telephone helpline number posted. There was a disruption notice to state staffing shortages were causing delays, if thats the case they should not be posting guaranteed delivery times.
20/07/23 by Derek
You should not have evri/Hermes as an option. I unknowingly choose them as they were an option on your website and I trusted your judgement as a broker for delivery services. It has been the most frustrating and appalling case I have ever had in delivering a parcel. It is still not received after over 2 weeks and there is no way of communicating with a person in that company. The most horrific customer service ever. If you continue to do business with evri/Hermes then I will have to go somewhere else in future which is a shame. Also as a content creator on many platforms with a massive viewer mandate (over a million subscribers on YouTube alone) I will be putting out videos to encourage people not to use evri and if parcel monkey still continues to use them this will be mentioned. I strongly recommend that you organise a board meeting and discuss dropping evri from one of your partners.
20/07/23 by Kevin Davis
Simple and easy to use.
20/07/23 by customer
we use parcel monkey because of the service we receive and the value for money quotes they produce.
20/07/23 by Celia Temple
Excellent service. I would highly recommend this company service.
20/07/23 by ron
Professional
20/07/23 by Andy Mc
I have pay to Much on one Pack And one was chep and both was same size
20/07/23 by Customer
Great service delivered on time and very reasonable
20/07/23 by Jean Macdonald
All went well. Came on time.
19/07/23 by Customer
Scammed again! Parcel monkey see fit to help themselves to money from your account long after the parcel is delivered, claiming "additional charges"
19/07/23 by Darren Fletcher
Could pay with credit/debit card for shipments to USA and Australia. Had to use google pay wasted a lot of time trying to get it to work. :(
19/07/23 by Fergus Murray
Absolutely satisfactory. Parcel delivered in a flash
19/07/23 by Kenneth
Parcel delivered quickly to Italy at good price, whats not to like
19/07/23 by mr k n faulkner
Very good service
19/07/23 by Customer
So many options to choose from. Very competitive prices. Next day delivery. So quick and efficient.
19/07/23 by Mrs Val Cooper
The perfect solution to all my parcel solutions to Europe and USA.
19/07/23 by O O
VERY CHEAP AND QUICK RESPONSE THROUGH EMAIL IF ANYTHING GOES WRONG.
THANK YOU VERY MUCH
19/07/23 by ABDI HUSSEIN
Was slightly cheaper than Parcel2go
19/07/23 by Anon
Easy to set up postage and work out quote.
19/07/23 by Paul Hart
I was shipping a parcel from the UK to the USA. This was a much better deal than what I was quoted from Parcel Force. I would use Parcel Monkey again in the future.
19/07/23 by Customer
generally i have no major complaints & find the service much more reliable & more cost effective for parcels than Royal Mail, there are one or two minor irritations on website that stop me from giving 5 stars but overall still 4 stars
19/07/23 by Henry Charles Marott
Very helpful and easy to navigate.
19/07/23 by Brenda McNamara
Booked a return worth of 1000 pounds paid 150 just to courier this back No delivery in more than one month No response to refund monies Fed up with this parcel monkey and DX delivery Details are PM11498991 DX Freight Next Day
19/07/23 by Deepak Agarwal
We sent a package from America to Ireland. The package reached Ireland and for some reason it was shipped straight back to America after clearing customs in Ireland! We have emailed several times for a credit note or a refund on shipping as we have to resend it and were being ignored! Poor customer service, will never use again and I dont recommend anyone else using this company!!
19/07/23 by Customer
Great All round service
18/07/23 by customer
Delivered seamlessly
18/07/23 by Lorraine
Absolutely shameless. Booked a 24h service. Parcel was delivered 5 days later. Requested a partial refund as in Parcelforce website it clearly states if goods aren’t delivered within 24h they will refund 50% of the cost. Parcel monkey completely ignored my request. Long story short they pocket the money you’re entitled to. DO NOT USE! Thieves!
18/07/23 by Sintija Ruza
The experience was great
18/07/23 by Customer
Easy and fast no problem
18/07/23 by Michael Simpson
Postal booking made easy. Kept up to date with the progress of my parcel. Delivered safely and on time
18/07/23 by Rosemary Nicholls
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