We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
My parcels were booked in for collection on 4th July, no one came to collect so they were rebooked for the next day 5th July and still no one came to collect!! My parcels are with me at my place of work but I am not in work again until Monday 10th July so this is the earliest I could rebook collection? Still after almost one week my boxes have not been collected!! I paid over £35 for this service and now this is the third attempt of me rebooking collection? I am truly disappointed, disgusted and very angry
09/07/23 by Customer
Collected within stated time and delivered
09/07/23 by Mr Edward Ford
I am self employed but allowed a day unpaid to wait in for a delivery. I even paid the extra to "guarantee" it came that day. Sure enough it didnt show up. So I was forced to take the next day off (I really needed this package!). I got a text and email saying my delivery would be between 8am and 6pm (an hour or 2 hour time slot would have been far more professional and useful) but stayed in all day once again. At 17.40 i recieved a call to state that the delivery was attempted but the courier didnt have my flat number. They didnt try calling at the time and sure enough I checked on the PM website and I had left my flat number so somewhere between parcel monkey and dx this had been lost. The fact they waited until 17.40 to call when the "attempted" delivery was earlier in the day was disgusting and despite the holding depot only being less than 3 miles away would not bring it back out. So, very angry at this point, I arranged to take a 3rd day off. The package arrived that day but taking the extra 2 days off work unplanned has cost me £640. I reached out to Parcel Monkey to arrange a refund and seek compensation. I was offered a refund of a few pounds only. This was over 2 weeks ago and still not recieved this money. Yes they are cheap but thats for a reason. You get what you pay for. Perhaps they are cheap because they have actual monkeys running the company, it certainly seems that way and then they only have to pay them peanuts. Absolute insulting joke of a company. I have researched online about taking comoanies like this to small claims court and there is reasonable chance of winning under these circumstances. Just imagine if I win..... the flood gates will absolutely open.
09/07/23 by Ian hale
Routine. No fuss. Parcel arrived in time span you said it would
09/07/23 by Customer
Great prices and very easy to use website, with no monkeying around . Use them you will not be disappointed
09/07/23 by Peter K
Delivered in time and
08/07/23 by Linda Gill
Picked up package as arranged and gelpful driver.
08/07/23 by Colangelo
picked up on the day the driver was very pleasant and helpful would use again
08/07/23 by Karen
Absolutely terrible service, apparently the pist office shouldnt have even accepted it! Came back several days later with forms attached that had to be filled out? Was all done online and printed?? Luckily sent a backup with ups and it arrived in spain within 3 days, with a delay
08/07/23 by shane johnston
I have used parcel force for about 8 years. Always perfect and will always use them.
08/07/23 by Margaret Tulloch
My parcel was never delivered and refusing to givr me my money bsck for value of parcel. Will only offer wgat they call good will gesture. Had many emails back and to. Very poor service. Would not use again or recommend. I will also not go away till I get the value of my parcel. ????
08/07/23 by DM
Easy to book and not expensive
08/07/23 by David Walker
Has not been collected CT11 9PB 2a Clifton Lawn There are 15 flats in Clifton Lawn and we veritually receive deliveries daily from EVRi I have no understanding why it is so difficult for the courier to come and collect this parcel. It was originally delivered by the EVRi courier I have spent 2 day staying in the whole day waiting for this parcel which is sitting inside the front door awaiting collection please advise Christopher
08/07/23 by Lord Christopher Douglas
VERY GOOD COSTUMER SERVICE,WELL TRAIN STAFF,AND QUICK RESPONSE TO ANY PROBLEM,BETTER THAT SOME OTHER COURIER ,JUST QUICK UP THE GOOD WORK X
07/07/23 by MOTORCYCLE CARRIER
Delivered on time and safely.
Especially good as it was 18kg parcel!!
07/07/23 by Martin
Parcel picked up on time
07/07/23 by Christina
quick and easy to use website. Clear pricing
07/07/23 by Yolanda
Site is easy to use quick comparison for delivery good prices and quick booking and supply of labels
07/07/23 by John Ellis
I sent a fairly big tent, it arrived quickly, safely and cheaply!
07/07/23 by Alex James
Easy & competitive
07/07/23 by CoSy
Very quick delivery with no problems, wrll done.
07/07/23 by allan bell
Embarrassing company. Collections don’t come the day you book them on and no compensation offered for that.
07/07/23 by Buyer
Very simple site to use . Have used many times. Always cheaper than going Direct. With Post office are Currier.
06/07/23 by Gerard Flynn
Straightforward and good price
06/07/23 by Mr C Morris
Sensibly priced
Many Thanks
06/07/23 by David
Parcel in destination country not yet delivered. Instructions for labelling and securing parcel clear and concise.
06/07/23 by Veronica
They delivered first parcel extremely quick 2nd parcel stayed in dept all weekend then delivered Monday,but parcel monkey gives a big choice of couriers,
06/07/23 by Stephen Barstow
Had never heard of parcel monkey, was linked to a company I was returning goods to. Easy to use, saved me a lot of stress. Parcel collected/delivered promptly.
06/07/23 by Anne Vines
Came in good order. I packed the contents myself, whilst visiting family.
06/07/23 by A. C.
They use Parcel Force....which is Royal Snail. And Parcelforce just say you werent in. We took 3 days off over 2 weeks to wait for a collection, this was expensive. Each time they lies about attempting to collect and left no calling card. You cant actually track the van or driver so its just a farce
06/07/23 by Adam March
Great service, goods delivered on time
06/07/23 by les Stanley
Did what it says
06/07/23 by Customer
The item was broken when it arrived.
06/07/23 by JS
If you have a deadline or an important parcel to be collected / dekivered i would not recommend Parcel Monkey nor DPD, i recived numerous texts to say the driver would collect at specific times but they never showed up, al parcel monkey would say is just stay in and wait. thier customer service is extreemly poor
06/07/23 by Bernie Brooks
I used Parcel Monkey to return a large power washer that I bought on Amazon. They collected without issue but after a day or two the tracking for my consignment stopped being updated so I contacted them to resolve. After over a month of searching they couldn’t find my consignment so refunded part of my shipping cost. So I am £800 out of pocket due to them losing my power washer. It wasn’t just the fact that they refused to acknowledge any responsibility for losing my goods, it was the relentless and time consuming process of trying to get it resolved - only to be told I didn’t buy insurance so no refund. So when looking at Parcel Monkey’s rates make sure you factor in insurance otherwise they will likely “lose” your stuff too.
06/07/23 by Nick Fryer
Waiting for the collection of the parcel to have a no show, spoke to customer services via online chat to have it rebooked the following day and again another no show. Spoke to customer services online chat yet again to be told that I will be picked up on Monday, waited till 3pm and then took it to the local post office. Today (Wednesday) 6 days later Parcelforce turn up for the collection. I would avoid any collections services that are offered and drop off at the parcel drop off shops. Not having this particular tool on site for Friday morning has cost me 4 extra days of work!!! Not a happy person
06/07/23 by Neil
Great service
05/07/23 by Mr Steven Nolan
refund received
05/07/23 by james
Delivery on time as stated
05/07/23 by Teng Tan
Excellent would definitely use again
05/07/23 by Rob Smith
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
