We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Parcel wasnt collected for over a week and the courier driver said the label wouldnt scan. He took it in the end but I couldnt get confirmation
21/05/23 by Customer
Great Service. Easy to navigate website when booking. Well done
21/05/23 by New user
It was easy to use this website and happy with the service provided.
21/05/23 by customer
It was picked up on the time given and were not be able to deliver on first attempt and tried couple of times and delivered it
21/05/23 by Haider
Took long for parcel force to deliver. Suppose to be 48 hour service but it took them 96 hours to deliver. Not happy with them this time.
21/05/23 by Customer
I paid for the fastest service to the USA. 2 - 4 days as the recipient was leaving the state. It took 5 hours to get my shipping labels ans so my parcel could not be sent on the 1st day. I was assigned a new booking number and this caused tracking issues. I was unable to track at all. On day 4 I went online with customer service to track and they said theyd be in touch. I received an email on day 5 saying it would arrive on day 7. It was received the next day on day 6. Very luckily, my recipient had been delayed moving so it worked out in the end.
20/05/23 by Angie
Excellent service
20/05/23 by Syuleyman Furgyov
Easy to book / pay. Great having door to door collection/delivery. Steve is our local parcel force guy who is very friendly and helpful.
20/05/23 by Customer
Parcel took a long time to arrive tracking info on website didn’t change for a week and parcel force customer service reps very poor
20/05/23 by Mr Thomas Davies
The contents were totally smashed to pieces. We carefully wrapped and protected the contents as described by the carrier. We put FRAGILE on the wrapping paper. Will never use Fedex again. Shocking!
20/05/23 by Mrs Summers
All sorted, no hassle. Plenty of options to suit everyone.
Will definitely use them in the future
20/05/23 by W Livingstone
easy online service and great savings
20/05/23 by Kevin Stogdale
Very Swift delivery
No problems
Definitely recommend
19/05/23 by Judith Boyd
Customer support is total pants! I was informed that one of my parcels was being returned (the carrier could not find an industrial estate near Bristol!). I was offered the opportunity to collect from the PM depot in Southampton. I accepted this, but have never been given the address of the depot! half a dozen request for the relevant address have met with stonewalling and sheer incompetence. I have used PM extensively for several years and customer service has never been great. However, this one takes the biscuit.
19/05/23 by Ian Fox
Straight forward
19/05/23 by David Bailey
the driver helped me to bring the boxes down from the 3rd floor and was friendly
19/05/23 by Customer
We have used Parcel Monkey for our business for the last couple of years, spending ££££s with them. We have never had an issue, but suddenly, almost every other parcel is now receiving Surcharges, some up to the value of £124, for a surcharge!! All of the parcels we send our EXACTLY the same and packaged EXACTLY the same, so if these were legitimate surcharges then they would be on every parcel! We have tried numerous times to contact them regarding this, but they completely ignore us!! We can only assume they are making up for lost earnings!
19/05/23 by Scott
charging me extra£160 what arip of and most horrible thing is they can take the money of your account without you know it
19/05/23 by imarjot prenga
Excellent service
18/05/23 by STEPHEN HEATH
Easy drop off and speedy delivery
18/05/23 by Mr Frazer
Arrived in good time no damage great service
18/05/23 by COLE
The parcel was impossible to track once it left UK. I paid for 3-8 day delivery, it took longer which was worrying as I couldn’t track it. But it did get there
18/05/23 by christine fox
Excellent service
18/05/23 by Mr Berman
Super pooper
18/05/23 by JANIS EVERTS
Great. Thanks!
18/05/23 by Luisa
My parcel collection was cancelled without my knowledge. I received no notification and no refund. I am trying to rescheduled the collection but it has been two days and the courier is yet to reply.
18/05/23 by Michelle Keeley
Collection people who DO give a dam.
18/05/23 by David.
Do not mis type the size of the parcel or they charge you 120% extra
18/05/23 by -a ash
Delivered in good time. Thank you
17/05/23 by Judith McMahon
Totally useless! Parcel returned to collection point by DPD and when I asked about getting a redelivery organised I was told I would need to creat a new order. Avoid
17/05/23 by Clark Gordon
Fast delivery services
17/05/23 by Racheal
Its not picked up by Courier yet. Been over a week now
17/05/23 by Customer
Still not got my parcel yet. One week after delivery within UK.
17/05/23 by Rose
Great service. Can’t complain about anything.
17/05/23 by customer Pure Gym Victoria Par
Appalling service. Drop-off would not take parcel for Fedex delivery to Germany claiming that they had no working Internet. Sent complaint to ParcelMonkey asking for refund. No response. Will take it further with lawyer if necessary.
17/05/23 by Elizabeth Norton
Have used this site a couple of times and it is super simple to use. Found it really helpful when selling my secondhand stuff.
17/05/23 by JPP Edinburgh
Best price air courier parcelforce for my relatively small parcel I dropped off at nearby PO to be collected next day. Easy instructions packaging Customs etc. Good tracking. Arrived in Australia 8days later in tact.
17/05/23 by Tricia Louth Daniel
Easy to use, great price and good service from parcel force too
17/05/23 by JILL FLETT
Very good services
17/05/23 by Joasia
Swift collection
And delivery
Thank you
16/05/23 by Karen Day
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