We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
Great service, fast & efficient.
03/07/23 by THE BUSH DENTAL CLINIC
Easy too use, straight forward.
03/07/23 by Mr Turner
They didnt collect the parcel (I am still waiting) and apparently they couldnt find the place. When I contacted customer services I got no answer after 3 days (also still waiting)
03/07/23 by Stephcxt
Our Response: Good morning,
Thank you for your feedback, I am sincerely sorry for the service you have received when using Parcel Monkey.
We have escalated this concern on your behalf and one of our team should be in contact in due course.
Alternatively, you can contact our customer service team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we apologise for the inconvenience that may have been caused.
Kind regards,
Parcel Monkey Customer Service
Brilliant.
Easy.
Fast
My only stop in future as why would i go elsewhere when elsewhere is here.
03/07/23 by Lee
Collected and delivered as expected, great service will use them again, good prices.
03/07/23 by Fred Ritter
Easy to use, sent a coffee table by Parcelforce
03/07/23 by Liljools
I had to return a bulky item recently, and the supplier recommended Parcel Monkey. Id used the service a while back so had an account. Its straightforward to select the weight and size, pay for and print the label, like you would do with eBay. It was collected and delivered on schedule and had no issues, so quite happy with the price and service.
02/07/23 by Dominic C
Very prompt service, thank you.
02/07/23 by Mrs Wright
Straightforward package posting to Australia
02/07/23 by Robert Morley
Fast delivery and no problems would use them again
02/07/23 by Michelle Peachey
The parcel has not been delivered. It is well outside the delivery dates that I paid for. It’s causing me a lot of trouble.
02/07/23 by Buyer
The item hasn’t arrived yet this is the 9th working day. Asking me for a review .. no one is responding to my email asking about where is my bag
02/07/23 by Customer
Very helpful and efficient delivery. Thanks.
02/07/23 by Kate
Excellent service as usual for sending heavy parcels via parcel force for a very reasonable price.
02/07/23 by Mark Lord
Absolutely shocking company. If something goes wrong at Royal Mail/Parcel force the parcel comes back to sender. This lot like to charge and charge and further charge and still don’t return item to sender even though sender is not at fault. Have had charges of £76 and £126 because they hadn’t manage to deliver parcel. No fault of sender, but sender pays to send, doesn’t get item back and pays a fee to have it destroyed as addressee has not got the parcel! Absolutely shocking, have used for years and never had so much hassle as in last few months. Back paying a little more and at least I know it will either get to addressee or come back to me ! DO NIT BE FOOLED BY INITIAL CHEAPER FEES ! RIP OFF MERCHANTS AND NO ONE TO TALK TO !
02/07/23 by Heather Fernand
Paid for 48 hour delivery. Took over a week. Terrible service from the call centre. They simply do not care.
01/07/23 by Cj
We are very grateful for your company formaking it possible to return a bulky item .
01/07/23 by Ann Quilliam
Easy one stop shipping solution.
01/07/23 by Customer
Rubbish service did not pick up the collection stayed home whole day waiting Will never use this company again ever
01/07/23 by Customer
Parcel was within the dimensions and weight given but Parcel Monkey charged me for the parcel being oversize. I know it wasnt oversize and will never use Parcel Monkey again.
01/07/23 by KLR PROPERTY LIMITED
Fast to order service, no hassle at all, delivery quick in Europe. Will use service every time
01/07/23 by Jennifer Degnirol for Wilson R
Excellent - great service; very quick. Clear what to do. Very quick delivery of a quite large and heavy parcel. Would use Parcel moneky again!
01/07/23 by Emma Lambeth
Great service via Parcel line
01/07/23 by Mrs Calladine
Collected within time limits and delivered to correct address on the day advised.
01/07/23 by Graham Homer
Smooth ahead if schedule delivery. My experience is when something goes wrong, then, they dont want to know you.
01/07/23 by R F
Excellent communication easy access to various corier companys and competitive prices. Will certainly use again.
30/06/23 by Customer
The Parcel I sent was severely damaged When it reached its destination the company won’t accept the return so I’m nearly £500 out of pocket. The box was in Perfect condition when it was picked up from my property !
30/06/23 by John Gallagher
Efficient service
30/06/23 by Mr Berman
The parcel was being sent to Poland and dropped off at the post office on 26th of may and it isnt being delivered yet over a month later. When I was booking it to be send the info was around a week for the delivery. If I would know it is going to take so long I would send it a different way.
30/06/23 by Aleksander
Parcel delivered by Evri arrived badly damaged and therefore seeking compensation
30/06/23 by Chris Whife Customer
None of the local vendors did not accept FedEx parcels as the system they use are not compatible, would recommend taking these vendors off your site for parcel drop off until the problem is resolved. Had to go to a main FedEx depot, and only after going to the 3rd one before finding one that accepts international parcels for delivery.
30/06/23 by Paul
Very pleased with collection and delivery Will definitely be using you again hasslefree what you means a lot many thanks Oliver
30/06/23 by Thank Oliver
Excellent service quick and easy to use highly recommended
30/06/23 by Ann Jeffs
Absolutely 100% avoid this company. Guaranteed a 5 working day delivery which is now 7 days late and I have no answers and continually told by their support team just to wait for updates to the tracking
30/06/23 by Rachel Taylor
delivered on time, reliable service
30/06/23 by MR G
Picked up on the day expected and arrived at destination earlier than expected. Boxes were slightly damaged (which was to be expected) but otherwise handled with care
30/06/23 by Customer
Booked for a parcel to be collected by Parcelforce through Parcel Monkey first so called attempt by Parcelforce to collect was caught by my ring doorbell he Knocked on the door very quietly then turned around and drove off the second attempt was even worse as they said they had attempted to collect but nobody was at home but nobody from Parcelforce came to my home I couldnt wait in for a third day so I have cancelled and am waiting for a refund which Ive been promised will take 3-4 days to arrive back into my account funny how these companies can take payments soo fast but not refund as quick when things go wrong.
29/06/23 by donna
Very easy process and transition.
29/06/23 by Michael Fyles
Easy transaction, label was sent via email, collection arranged, tracking provided,
29/06/23 by Linda
Booking through ParcelForce direct The insurance level is for £150 at no extra cost. Booking ParcelForce through Parcel Monkey it is only £50 and I had to pay another £3.50 for an increased insurance level. Why? Otherwise the service was ok.
29/06/23 by Peter Brew
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