We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Great service.
Quick and convenient
25/07/23 by Customer
They didnt give me a label then refused to refund me PM11575782 then their customer service ignored me and stopped replying
25/07/23 by Shane
Booked FedEx Express international through parcelmonkey. There were no clear instructions on how to pack and seal the parcel, I had to Google everything and hope for the best. When I went to drop off the parcel they couldn’t accept it and I had to arrange collection from home. The parcel was supposed to deliver in 1-3 days but it took 5 full days. Very poor service overall.
25/07/23 by Mujtaba
Just worked all as stated. That’s what people want - something that works with no drama.
25/07/23 by John Ferguson
Found the site very easy to use, and quick delivery. Will use again
25/07/23 by MISS HELEN RODDIE
It was delivered on time thankyou for beingcl efficient
25/07/23 by MARGARET OTWAY
Great service!
25/07/23 by Natalia Kelly
Efficient service
25/07/23 by Mr Berman
Absolute disgraceful service from this company. Have taken two days to respond to me. If they don’t deliver your parcel, they then charge you more than what it cost to send it to deliver it back to you. It’s all a con I’ve not even got proof that they tried to deliver my parcel. Plus they’ve sent it to a location that is hundreds of miles from where I live and they’re telling me that they’re only depot which is a lie because it was originally in Milton Keynes. The way they are able to con people is by not having a way to contact them directly so they can hide behind the computer and just say that you have to pay them more money.
25/07/23 by I Pel
Answer messages
25/07/23 by richard timms
Perfect, No Problem A☆☆☆☆
25/07/23 by Gary Price
Very prompt and smooth process from collection to delivery.Thank you
25/07/23 by MRS G
Plenty of update on tracking. Parcel arrived on time
24/07/23 by Gail Wilson
Where is my parcel? The tracking said "Arrived In Country" on 11th & 18th of this month since I sent to Singapore on 4th. It is not possible arrived 2 times； Even customer service seems dont have any idea which local agent we can check for. How long we have to wait??? Is it really by air? Really bad experience.
24/07/23 by Mandy
Great online process, cheap quote, options transparent and easy to compare
24/07/23 by Charlie O
I always use Parcel monkey! Never a problem, a simple process with many choices of carriers and price options.
24/07/23 by dianne
Thieves.. Be very careful with your personal details this company helps themselves to money from your account long after your parcel is sent.
24/07/23 by Darren Fletcher
The parcel is delayed and as of now not yet delivered despite that it was mentioned it is going to be delivered within 6 days
24/07/23 by Narineh Chahnazarian
Excellent service. Very polite driver. Price very reasonable.
24/07/23 by Caroline Small
The item never arrived as the driver said he could not find the address on google maps. My husband made contact and gave his phone number in France to direct the driver once they reached the village. They said they tried again and still could not find it but never made contact with my husband. My husband was then told to go and pick it up miles away from where we live in France. i will not be using this service again
24/07/23 by Zanna Barrett
No time estimate provided for parcel collection so had to wait in from 8am until 6pm… and nobody came. Awful!
24/07/23 by Maye
Reliable service and reasonable prices
24/07/23 by MR G
Easy, quick, efficient
24/07/23 by Josh raven
Excellent service at a reasonable price
23/07/23 by Stephen Incles
Always brilliant service very happy
23/07/23 by Customer
Straightforward process.
23/07/23 by Jean B
I love it when something in this world actually works
23/07/23 by Jacqueline
reliable service at a reasonable cost
23/07/23 by MR G
A great service. I printed the label, left the parcel at the post office and five days later it was with my daughter in Glasgow (not 48 hours but I suppose the weekend delayed things). I found the tracking particularly useful especially on the day of delivery.
23/07/23 by Brian
Dont leave your account details with this company!! They help them to money out your account long after your parcel has been delivered
23/07/23 by Darren Fletcher
Prompt and efficient service
22/07/23 by Roger
Fantastic service and easy to book …
22/07/23 by Ali Brown
Delivery prompt and painless
22/07/23 by Roger
As far as I know the package has not yet been shipped picked up and the order was weeks ago.
22/07/23 by Customer
Fast delivery
22/07/23 by Customer
Delivered as promised
22/07/23 by MRSCHRISTINACORBETT
Update: so was told my parcel has been delivered to the sender in the Isle of Wight. I live near London! They’re now trying to charge me an admin fee and the delivery cost to return my parcel. Do not use this company. I’ve now used Royal mail to resend the items which has cost me hundreds to rebuy. It was 70p more to send it with Royal mail and they’re collecting it from the house 24 hours tracked. Customer service is poor. You can only contact them by leaving messages. Nobody is giving me a manager or someone senior to resolve this issue.
22/07/23 by I Pel
picked up on time and delivered on time when they said they would,all at a great price,so very pleased,and would use again
21/07/23 by Sue fisher
Everything ok
21/07/23 by Jose Dos Santos Prazeres Aleixo
The procedure was very easy to use. Parcel was picked up and delivered on time.
21/07/23 by Brian McGrath
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
