We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
It was easy to view/book the parcel options and cost online, and the pickup (by royal mail) was when they said - what more do you want?
18/08/23 by Bob
Brilliant service, simple, quick and on time. Thank you.
18/08/23 by mr Tasgin Hussein
Delivered on time and no damage to packaging
18/08/23 by Customer
Received my items the ones I was waiting so quickly
Excellent services
18/08/23 by Customer
Very good service
18/08/23 by Lisa carr
Friday 11th August I sent a parcel via ParcelMonkey. It hasnt arrived. Everyday I ask where it is and everyday I get "we will respond to you when we hear from the courier" It cost me £64 to send the parcel on a next day delivery basis, I contracted ParcelMonkey to send it - they chose to subcontract. Its their problem to sort out that its lost but they just wont admit any kind of responsibility or repay me their charge plus the insurance I took out. Next step will have to be be the small claims court.
17/08/23 by Geva Blackett
Do not use - I paid £33 for a parcel, using the dimensions and weight provided by the seller to which I was returning the parcel. ParcelMonkey made an additional £80.05 charge with no warning or explanation apart from saying the dimensions and weight were different to what I provided. They have provided no proof of this or details about the measurements. I have spoken to Customer Services and (when I get a reply) they tell me it is in the T&Cs. However, this was not at all clear to me when making the payment and I have no idea how they got to the £80.05 additional charge. Terrible service, and I am disputing it with my bank, because the second charge was not authorised.
17/08/23 by Anna Forbes
easy to use and straight forward
17/08/23 by Gerry Thorrold
picked upon time & delivered quickly
17/08/23 by Jackie Hill
Disgusting Company do not trust them with anything. I booked a Courier Service via PMonkey which was designated with UPS For next day delivery and I paid for Insurance cover. 1. My item was not delivered as promised. 2. It was smashed in transit and unrepairable 3. I filed a claim, afer weeks they came back with an amount of 50% of what the so called Insurance was underwritten for. This I declined and they have ignored any further requests to settle and all subsequent emails. I asked for a copy of the Insurance schedule which was totally ignored I would suggest no Insurance was ever put into force although charged for. 4. The phone number listed on their presumed address in Eastleigh is fictional. Does anyone know where they actually work out of I wish to lodge a claim in the Small Claims Court but if the address on the website is false as well what can I do. Any suggestions would be appreciated.
17/08/23 by Lynne Whiteley
Everything happened as it was meant to happen. No surprises. No dramas. Cant ask for more.
17/08/23 by Mr David Hamlett
Fast efficient service.
17/08/23 by customer
prompt service.
17/08/23 by Robert Wilson
Excellent value for money, very thorough and secure, use with confidence, will be back, many thanks
17/08/23 by Robert Paul
The parcel failed to be collected, the collection driver didnt have all the information. They didnt even call me. and have not heard a peep from them since. Use the post office, they at least do their job.
17/08/23 by Disgusted of Surrey
I haven’t got my parcel yet but I am sure all will be okay
17/08/23 by John Wadham
It was a very smooth and easy process. I was able to amend my collection date super quickly and easily. I would use this service again and recommend it to all.
17/08/23 by Katie
Worked well.
17/08/23 by Customer
Easy to use, filed the information needed and dropped off at the nearest post office point.
17/08/23 by Sonia
Parcel has not even been delivered yet a cording to tracking link. Just says it has been exported from the UK. Nothing else. Was a 3 day service that has no taken over 10 days!!
16/08/23 by Alan
Simple and easy
16/08/23 by David
So easy to get a quote.
Best company ever.
Amazing rates.
Very reliable.
16/08/23 by Hugo Camacho
put my account on hold for some reason without giving an explanation.
16/08/23 by Kevin wilson
Very polite and helpful staff.
On time service and reliable.
16/08/23 by sara Abdelraouf
Great service from start to finish will definitely be using you again
16/08/23 by Darren & Debbie Ellis
A quick, easy to use service. Parcel was delivered next day as promised.
16/08/23 by Andrew Nairne
Excellent service, great value for money, easy to use website, win win
16/08/23 by Sue Smith
Parcel left on doorstep and did not reign bell.
16/08/23 by Miss Scott
Our Response: Good afternoon,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
My parcel is stuck at customs with no way of contacting anyone to discuss the situation.
16/08/23 by V. Saiu
Twice I’ve used this service now and both times have had an extra £11 taken from my account with no email explaining why, post parcels have been within the size and weight claimed
15/08/23 by C Taylor
Job well done,could not ask for more,
15/08/23 by Donna
Excellent service
15/08/23 by S Sayed
The parcel was delivered next day and we learned about the 3 words
15/08/23 by Customer
Easy website
15/08/23 by Elton M
Great value shipping, easy to use website which is why I keep coming back for my awkward sized international parcel. Highly recommended.
15/08/23 by Customer D Turner
Very intuitive, simple and straightforward.
You simply select what you want to to send with all the options needed, i.e. weight, dimensions, etc.
A great experience
15/08/23 by customer
Awesome customer support, well spoken team, did things even before time. Perfect services.
15/08/23 by Ali Raza
On time delevery
15/08/23 by Customer
Sent parcel (a return) to Devon next day delivery. Been on to them for a whole month playing ping pong texts. Absolute worst service ever. Now they said because I didnt pay for insurance against there below standard service i will not recieve a penny.
15/08/23 by Gary Dent
Absolutely fantastic after getting stuck with returning an eBay purchase I was struggling because of the weight but parcel monkey sorted it straight away and cheaper than any one else too Im disabled and they also collected the parcels from my home address great service start to finish
14/08/23 by Chantrell Devennie
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