We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
AWFUL. I paid for Fedex through parcel monkey for important documents which were required sending quickly from UK to USA. However, what I wasnt told was that the drop off locations I visited didnt have up to date scanning for the labels I was given, I dont care if this is a FEDEX problem Parcel Monkey are selling this service and should be upto date. Had to spend 40 mins going round three different drop off locations to try and get my documents delivered. I find it strange that the three places I tried did not work. I gave up in the end because the service being sold isnt what customers are getting. DO NOT PAY FOR THIS SERVICE, it will only cost you time...not what you want from a courier facility.
10/07/23 by PCQ
Easy to use. Options on services. Timely delivery.
10/07/23 by stephen
Excellent easy to use website
10/07/23 by Elton M
I used the drop off service. Printed the ticket easily and left the parcel, in two days my parcel had arrived safely.
Great service
10/07/23 by Customer Anna
Book as 3-5 day delivery, 10 days later its still not delivered, tracking hasnt changed for 8days. Will never use or recommend
09/07/23 by Hedley S
Easy to use website. Easy to understand.
09/07/23 by richard carraher
Excellent service
Good communication
09/07/23 by Anne Nicholls
Did what they said on the label!
09/07/23 by Miss Tanyaradzwa Salome Mugabe
Unfortunately, the parcel did not get to its destination?
09/07/23 by Customer
I would never use this company again, I booked a parcel to ship to cambodia with fed ex, printed off label packed up and went to drop off. Could not scan so got in contact and was told to try another shop, 5 shops later ( not all shops they advertise accept parcels) and still unable to send, contacted PM but was told to try another shop, or I can cancel and rebook, I asked which delivery agent I could use and was told to go online, my point was it was still allowing me to book with fedex which they cant ship, I have been left now with the parcel waiting for a refund so I can ship. What a waste of bloody time and effort,
09/07/23 by customer
After the item was delivered, and I had already paid £14 for collection, I get another invoice through email for £76.60. I am told that the courier company didnt agree with my information provided, and that the weight of the item was actually 38kg, not the 10kg I had declared. The item was hollow plastic - 10kg was a very generous weight limited provided to ensure absolutely no issues. Parcel Monkey tell me that actually they work on volumetric weight not actual weight, which is why there is a discrepancy, and how they have arrived at 38kg, and hence the additional £77. Customer services not helpful in resolving dispute so I will now be forced to open a dispute through my credit card company instead. Do not use!
09/07/23 by Brendan James Dunlop
My parcels were booked in for collection on 4th July, no one came to collect so they were rebooked for the next day 5th July and still no one came to collect!! My parcels are with me at my place of work but I am not in work again until Monday 10th July so this is the earliest I could rebook collection? Still after almost one week my boxes have not been collected!! I paid over £35 for this service and now this is the third attempt of me rebooking collection? I am truly disappointed, disgusted and very angry
09/07/23 by Customer
Collected within stated time and delivered
09/07/23 by Mr Edward Ford
I am self employed but allowed a day unpaid to wait in for a delivery. I even paid the extra to "guarantee" it came that day. Sure enough it didnt show up. So I was forced to take the next day off (I really needed this package!). I got a text and email saying my delivery would be between 8am and 6pm (an hour or 2 hour time slot would have been far more professional and useful) but stayed in all day once again. At 17.40 i recieved a call to state that the delivery was attempted but the courier didnt have my flat number. They didnt try calling at the time and sure enough I checked on the PM website and I had left my flat number so somewhere between parcel monkey and dx this had been lost. The fact they waited until 17.40 to call when the "attempted" delivery was earlier in the day was disgusting and despite the holding depot only being less than 3 miles away would not bring it back out. So, very angry at this point, I arranged to take a 3rd day off. The package arrived that day but taking the extra 2 days off work unplanned has cost me £640. I reached out to Parcel Monkey to arrange a refund and seek compensation. I was offered a refund of a few pounds only. This was over 2 weeks ago and still not recieved this money. Yes they are cheap but thats for a reason. You get what you pay for. Perhaps they are cheap because they have actual monkeys running the company, it certainly seems that way and then they only have to pay them peanuts. Absolute insulting joke of a company. I have researched online about taking comoanies like this to small claims court and there is reasonable chance of winning under these circumstances. Just imagine if I win..... the flood gates will absolutely open.
09/07/23 by Ian hale
Routine. No fuss. Parcel arrived in time span you said it would
09/07/23 by Customer
Great prices and very easy to use website, with no monkeying around . Use them you will not be disappointed
09/07/23 by Peter K
Delivered in time and
08/07/23 by Linda Gill
Picked up package as arranged and gelpful driver.
08/07/23 by Colangelo
picked up on the day the driver was very pleasant and helpful would use again
08/07/23 by Karen
Absolutely terrible service, apparently the pist office shouldnt have even accepted it! Came back several days later with forms attached that had to be filled out? Was all done online and printed?? Luckily sent a backup with ups and it arrived in spain within 3 days, with a delay
08/07/23 by shane johnston
I have used parcel force for about 8 years. Always perfect and will always use them.
08/07/23 by Margaret Tulloch
My parcel was never delivered and refusing to givr me my money bsck for value of parcel. Will only offer wgat they call good will gesture. Had many emails back and to. Very poor service. Would not use again or recommend. I will also not go away till I get the value of my parcel. ????
08/07/23 by DM
Easy to book and not expensive
08/07/23 by David Walker
Has not been collected CT11 9PB 2a Clifton Lawn There are 15 flats in Clifton Lawn and we veritually receive deliveries daily from EVRi I have no understanding why it is so difficult for the courier to come and collect this parcel. It was originally delivered by the EVRi courier I have spent 2 day staying in the whole day waiting for this parcel which is sitting inside the front door awaiting collection please advise Christopher
08/07/23 by Lord Christopher Douglas
VERY GOOD COSTUMER SERVICE,WELL TRAIN STAFF,AND QUICK RESPONSE TO ANY PROBLEM,BETTER THAT SOME OTHER COURIER ,JUST QUICK UP THE GOOD WORK X
07/07/23 by MOTORCYCLE CARRIER
Delivered on time and safely.
Especially good as it was 18kg parcel!!
07/07/23 by Martin
Parcel picked up on time
07/07/23 by Christina
quick and easy to use website. Clear pricing
07/07/23 by Yolanda
Site is easy to use quick comparison for delivery good prices and quick booking and supply of labels
07/07/23 by John Ellis
I sent a fairly big tent, it arrived quickly, safely and cheaply!
07/07/23 by Alex James
Easy & competitive
07/07/23 by CoSy
Very quick delivery with no problems, wrll done.
07/07/23 by allan bell
Embarrassing company. Collections don’t come the day you book them on and no compensation offered for that.
07/07/23 by Buyer
Very simple site to use . Have used many times. Always cheaper than going Direct. With Post office are Currier.
06/07/23 by Gerard Flynn
Straightforward and good price
06/07/23 by Mr C Morris
Sensibly priced
Many Thanks
06/07/23 by David
Parcel in destination country not yet delivered. Instructions for labelling and securing parcel clear and concise.
06/07/23 by Veronica
They delivered first parcel extremely quick 2nd parcel stayed in dept all weekend then delivered Monday,but parcel monkey gives a big choice of couriers,
06/07/23 by Stephen Barstow
Had never heard of parcel monkey, was linked to a company I was returning goods to. Easy to use, saved me a lot of stress. Parcel collected/delivered promptly.
06/07/23 by Anne Vines
Came in good order. I packed the contents myself, whilst visiting family.
06/07/23 by A. C.
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