We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
easy to use - gets the best rate
27/08/23 by Simon Todd
I communicated with you over and over to cancel my order You gave still not had the decency to reply to multiple e mails asking for a refund of £63 Will never recommend you
27/08/23 by Meryl Payne
After paying the agreed fee, we got charged a further £125 for being 4kg UNDER the agreed weight. That is 300% of our original fee. Despite contacting them directly asking for further explanation, we have yet to hear from them about this charge. Will never use their service again. Awful company.
27/08/23 by Customer
Easy to get a quote. Easy process
26/08/23 by Mrs Jacqui Kelly
Superfast delivery!
26/08/23 by Pia
An easy transaction to book in and arived very quick with no problems.
26/08/23 by Martyn Thomas
Parcel Monkey Awful service. Caused me loads of Grief. Use Courier. Far better courier
26/08/23 by tim
Have not collected parcels from a week ago
26/08/23 by William
I paid for next day delivery and no one collected it. The next day they said they’d tried but that wasn’t true. The parcel then went to two different depots and got lost. No one could track it. It was handed to Royal Mail which I found out after having to make many calls. It turned up 8 days later and I’d already left the delivery address so had to pay again to get it sent on. The item was for the funeral of my mother, and was of significant sentimental value. The service was appalling. They had zero idea where the item was and declared they couldn’t find out as the carriers weren’t responding. They responded to me quite easily. I wish I’d read the awful reviews before I used them.
26/08/23 by Julia
I did not received a label or instructions to send item back .only non readable message from you .I e mailed you and cancelled your services but you did not reply to me .I asked for refund and had to go to my bank and make a complaint about you and they trying to get my money back from you that you took off me and no label sent and no reply from yourselves to me . lots of bad reviews on your site.I also complained to company parcel was going back to as they recommended you.disgusted with your service.
25/08/23 by miss m claxton
Fast and easy, needs a little more clarity how to list items
Thank you
25/08/23 by adolfo vedovato
Incorrect information-additional charges upon delivery without prior notice
25/08/23 by Customer
Super easy to book on line, parcel arrived safely , good condition and quickly
25/08/23 by Joanna Lewis
Very efficient and easy to use site. Very pleased.
25/08/23 by Craig Eriksen
Didn’t make it clear that additional charges would be made when dropping parcel off at shop.
25/08/23 by Tim Hewett
Fast and Easy to use
25/08/23 by Anisa
Needed to send a parcel to Australia. Website guided me through the process, labels were printed, parcel dropped off, parcel shipped, parcel delivered - job done
25/08/23 by Bob Miller
Easy to use website great service
24/08/23 by Mary
Havent received my parcel, a week later than promised - no communication from courier (DPD). Parcel Monkey allows you to track but all it says is that they havent received my parcel yet. A shame for my first experience as it seemed like a straight forward process.
24/08/23 by JWilliams
Just when you think there is nothing more they can ask for they think of something. They lost a parcel, Initially, they claimed it had been delivered and they had a picture to prove delivery which caused a dispute between me and the person to whom I sent the parcel. The buyer took a dispute out against me and won as there was no picture. The monkeys then said the parcel was returned to me (which it wasnt), and they then said it was damaged (which is possible as monkeys often do damage things). They are now questioning if I really sold the item and if the buyer really had his money refunded. Each time I have provided the monkeys with the documents they have asked for they ask for something new. On their site, they claim that they have a 4.5-star rating on Trust Pilot. However this site shows a rating lower than 4 (and its falling)
24/08/23 by Gordon M
remember "you get what you pay for" its taking longer than a week to deliver a parcel 20 miles via yodel, would have been cheaper to deliver myself!
24/08/23 by Thomas Hogan
Simple to use website and competitively priced
24/08/23 by Brian
I sent a very large parcel with Parcel monkey, it was a rocking chair. Its gone missing and they will not even reimburse me for the £44 I paid for the courier charge and the £60 of extended liability which is ridiculous! Will not be using them again.
24/08/23 by Asha
I think maybe a estimated time of collection could be given but otherwise absolutely brilliant .
24/08/23 by customer
They settled my claim in full. There was no nonsense. Fully trustworthy. And dealt with it swiftly, communications very good
24/08/23 by Janet
Left parcel at my local Post Office on a Thursday for ParcelForce 48 and it was delivered the following Wednesday. Very slow delivery i will not use this service again . Evri are even quicker than that.
24/08/23 by Rob Primark
Real good service cost saving.
23/08/23 by simon wilsdon
Awful! Used them to quote up with a parcel for UK to Portugal. Our parcel was collected by the chosen courier and In 2023 its currently “ lost “ and for the last 5 days I’ve been waiting on “ Official “ messages on where the parcel is. Obviously they are not the courier but they state clearly to deal with them for parcels & they’re jn business taking money and giving a customer the run around for the last week!!
23/08/23 by Chris
DO NOT USE PARCEL MONKEY UNDER ANY CIRCUMSTANCES They are liars and they are not fit for purpose, I booked an item of 26 kgs for collection I booked it for 30kgs to cover any discrepancies, they only attempted collection once and stated over weight, how can it be over weight, they then stated on 2 other days that parcel over weight and no one had been to property for collection, they will not give me a phone number to speak to them i am now 3 days late with no parcel and out of pocket £150 and they dont give a monkeys, also do NOT under any circumstances use Parcel Force they were the courier who couldnt carry out a simple job so be warmed neither of these companies are fit for purpose, they are absolutely disgusting the way they treat these paying customers
23/08/23 by L J MORRIS
The parcel got to Japan in 3 days which was great and I was notified that it was delivered but it actually took another c.10 days to travel to Kyushu and my daughter had to travel to another city to collect it. Everything was fine with the package, no damage, but it was quite heavy for her to carry on 2 trains to get it home.
23/08/23 by Karen S
My family did not received the parcel yet. They are asking them to pay custom fee first than collect. What custom fee? Is there custom fee on gifts? Where was it written when I was purchasing delivery service from you? I am very disappointed. Please deliver my parcel to my family without further delays. I am very disappointed.
23/08/23 by T T
First time use of website. Easy to use and navigate and select a suitable parcel carrier.
23/08/23 by Johnny Jinx
Great, very helpful always try to use
23/08/23 by Gerald
Brilliant service thank you
23/08/23 by Customer
Fast delivery
23/08/23 by Customer
Good communication everything went smoothly, delivery received
23/08/23 by Customer
Extremely easy process, all the information was very clear and the delivery went smoothly. No complaints.
23/08/23 by Chel
courier picked up my parcel on time at my home
i could track my parcel
through process
from pick up to delivery
with photos
23/08/23 by tracey
Delivered International on time!
Perfect service, exactly as paid for.
23/08/23 by David
The delivery man demanded additional payment AND that I walk down 5 flights of stairs to fetch my parcel AND he kept the change - as well as being aggressive and unfriendly
23/08/23 by Customer
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