We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Great service. Only issue was I chose the printer not required option but when I received my email I needed a printer!
02/08/23 by Sarah Webster
Timely collection and delivery with tracking accurate
01/08/23 by Neil King
Wording needs to be more accurate when advertising services. FedEx service paid for which actually was only for local so had to travel miles to find the depot that would take my parcel
01/08/23 by Steve Wighton
I sent a plastic Caravan step. I put the exact weight and size in charge me sixteen pound okay but then you took seventy six pound ninety six p out of my bank account that I did not authorise and then you did it again through PayPal the step it’s only £16 to buy. I have contacted PayPal and my bank will never use again.
01/08/23 by Wayne Nurse
I was able to track parcel and got a n accurate delivery time
01/08/23 by Miss jeanine smith
My package still hasn’t been collected. It’s been a week now and no contact or no attempt to collect. Just an email saying I wasn’t here for collection, but I waited all day till 9pm and no show. DPD are useless.
01/08/23 by Customer
Efficient service
01/08/23 by Mr Berman
Scam. Parcel monkey will help themselves to money from your account long after the parcel has been delivered. PM, Invoiced me for 53kg when I posted a lightweight piece of plastic weighing 2.5kg No authorisation required they just take the money from your ACCOUNT BEWARE!
01/08/23 by Darren Fletcher
I wanted to send an item to Saudi Arabia for one of our customers and I decided to use this service. When entering all of the details, the system asked to upload an invoice. However, it only lets you upload the autogenerated invoice by Parcel Monkey. I did this, and added our company letterhead at the top of the invoice, which WAS itemised at the bottom. The goods were returned to our works (at our cost), and we have lost the cost of shipping because Parcel Monkey claimed there was no itemised invoice. Absolute nonsense. I went on their chat service and the responses I have received have been useless. This service has only brought me problems, and the reason for writing this review is because I would not wish anyone to be in the same situation and be refused a refund (despite following all instruction) from this bunch of Parcel Monkeys.
01/08/23 by Ben Postlethwaite
this is the worst courier i have ever dealt with. they accepted my package from italy to the us, lost all the documents, took one month to return my package. their chats are useless, they never answer directly, wont refund my money, and their website sucks. NEVER SHIP WITH THESE MORONS.
01/08/23 by david gerstel
Once again, easy and quick to book a courier on the website, cheaper than by post for a parcel to the USA, and it got there in three days. Excellent service.
01/08/23 by Mrs Bletsis
On 10th May 2023 I have paid for parcel to be collected from my home.e address to Amazon uk However since that date I keep contact parcel monkey through email no response It made me feel frustrated and cost me fortune I cant take it anymore I lost my money through parcel monkey I lost £210 for item it should be returned to amazon uk with 7 days Parcel monkey youre bad news
01/08/23 by Nirvana
1st class service
01/08/23 by Alan Stadler
The drop off store for fedEx i was given was no longer a fedEx store i rang FedEx it as AI and didn’t understand me The while process was not transparent i had to fill loads in before i got price and then found loads of extra costs so slow and then the delivery was so slow
01/08/23 by sallie
Fast, reliable and efficient. Got my parcel from UK to US in 4 days.
01/08/23 by Customer
I asked for a 24 hour delivery, it took 72 hours to be delivered. No updates until I phoned and complained. NOT Impressed and will never use againn
31/07/23 by Louise
Print, cheerful
31/07/23 by gillian stokes
Fast efficient service . Clear and precise information to book .
31/07/23 by K Booth
Was an easy way to compare prices and book
31/07/23 by GJ Martin
Got a great price for a parcel to the USA from the UK. Easy to pay and print labels. Quick to respond when I had a question. Was able to track parcel from end to end.
31/07/23 by Chris B
I thought it was pricey for the seize of the parcel for delivery. But it was well justified when I received such an excellent service. I was kept updated on the tracking system on a daily basis from the time it was picked up at the store right down to an approximate time the day it was due for delivery,
The parcel was going from the UK to the Rep of Ireland,4 days in total. And the recipient said it arrived in very good condition. Would recommend this company and would definitely use them again.
31/07/23 by Kathleen
Amazing service
31/07/23 by Adam
easy to work, good prices, straight to the point. no monkey buisness.
31/07/23 by MrPlasma01
NOT IMPRESSED AT ALL!!! THE DROP OFF POINTS ARENT SET UP TO ACCEPT THE PARCELS …. AND THEY HIDE BEHIND A KEYBOARD WITH NO NUMBER TO CALL!!!! WONT BE USING AGAIN PARCELS2 GO HERE I COME
31/07/23 by Louisa Tompkins
I paid extra for guaranteed full postage refund if not delivered on time. My Next day express service took 2 weeks to be delivered . So far from next day . Now refusing to pay my full postage. Customer service is non existant ill never use this company again.
31/07/23 by edward law
Plain sailing, couldnt believe how straight forward it was.
Would recommend highly.
31/07/23 by Miguel De Gouveia
all went smoothly
31/07/23 by Philip Dumbrell
Absolutely great service
30/07/23 by A G
Best price. Dropped into post office. Parcel delivered within time specified. What more can I ask? Happy to use again. Happy to recommend.
30/07/23 by Honest Customer
Competitive price, standard delivery times. Easy process.
30/07/23 by Joanna Turner
What should have taken 6 days took 6 weeks! Some was down to Israeli bureaucracy - but there was no warning or advice on the issues with Israeli customs. Had we known we could have averted some of the problems. Took 2 weeks to get to Israel though promised it would be delivered to the address in 6 days! Additional final charge of £7.30 I believe to be illegitimate. but it was close to impossible to challenge it.
30/07/23 by Ms Judith Weleminsky
Always use Parcel Monkey when sending things to my family in another part of the country. My package is picked up on the day and arrives very quickly. The only issue is not having a time frame of the pickup even just to a few hours but still happy
30/07/23 by olivia
Excellent service
Tracked and visible all the way the the US
Very quick delivery
Knocks spots of Royal Mail service
30/07/23 by Customer
I have never used what 3 words & found that additional layer a bit off a pain however delivery great and dop off,
30/07/23 by Mrs Juanita Alonso-Tavener
No issues, very good
30/07/23 by Jeremy Waller
Quick and easy service to use, parcel was collected from my home at a reasonable price and was delivered to my destination in a speedy time.
30/07/23 by sarah
ease of use and tracking!!
29/07/23 by Lisa Burrows
Have used Parcel Monkey on numerous occasions and have always been happy with the service provided.
29/07/23 by Customer
We (RoverUK.co.uk) use Parcel Monkey daily and continue to use them as they are competent, trust worthy and offer fair prices. The courier of choice is Parcel Force, pay a bit more get a better service.
Whenever I have had a problem and notified PM they have got back in touch with a solution within an hour if not sooner. I recommend Parcel Monkey.
29/07/23 by www.RoverUK.co.uk
****. Simple as. Didn’t pick the parcel up as paid for and you didn’t resolve it. Overpriced and overrated.
29/07/23 by Adrian Price
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